ESSENTIALS OF PSYCHIATRIC MENTAL HEALTH NURSING 8TH MORGAN TEST BANK
Chapter 5: Relationship Development and Therapeutic Communication
Multiple Choice
Identify the choice that best completes the statement or answers the question.
1. Which is the most essential task for a nurse to accomplish prior to forming a therapeutic
relationship with a client?
1. Clarify personal attitudes, values, and beliefs.
2. Obtain thorough assessment data.
3. Determine the client’s length of stay.
4. Establish personal goals for the interaction.
2. The nurse is caring for an older male client who states, “You remind me so much of my late wife.”
During subsequent encounters with the client, he expresses overwhelming feelings of affection
toward the nurse and states “I don’t know what I would do if you weren’t my nurse. No one cares
for me like you do.” How should the nurse respond?
1. Promote safety and immediately terminate the relationship with the client.
2. Encourage the client to ignore these thoughts and feelings.
3. Immediately reassign the client to another staff member.
4. Help the client to clarify the meaning of the relationship.
3. The nurse has just met a new client and is beginning to get to know to the client. Which would be
the priority nursing action during this phase of the nurse-client relationship?
1.
Acknowledge the clieNntU’sRaSctIioNnGs TanBd.gCenOeMrate alternative behaviors.
2.
Establish rapport and develop treatment goals.
3.
Attempt to find alternative placement for the client.
4.
Explore how thoughts and feelings about this client may adversely impact nursing
care.
4. Which client action would a nurse expect during the working phase of the nurse-client
relationship?
1. The client gains insight and incorporates alternative behaviors.
2. The client establishes rapport with the nurse and mutually develops
treatment goals.
3. The client explores feelings related to reentering the community.
4. The client explores personal strengths and weaknesses that impact behavioral
choices.
5. Which client statement would a nurse identify as a typical response to stress most often
experienced in the working phase of the nurse-client relationship?
1. “I can’t bear the thought of leaving here and failing.”
2. “I might have a hard time working with you because you remind me of my
mother.”
3. “I really don’t want to talk any more about my childhood abuse.”
4. “I’m not sure that I can count on you to protect my confidentiality.”
6. The nurse is caring for a client who lost a child in a car accident. The client states she does not
want to go on living. Which nursing statement conveys empathy for the client?
Copyright © 2020 F. A. Davis
WWW.NURSINGTB.CO
, ESSENTIALS OF PSYCHIATRIC MENTAL HEALTH NURSING 8TH MORGAN TEST BANK
1. “This situation is very sad, but time is a great healer.”
2. “You are sad, but you must be strong for your other children.”
3. “Once you cry it all out, things will seem so much better.”
4. “It must be horrible to lose a child, and I’ll stay with you until your husband
arrives.”
7. The nurse is building a therapeutic relationship with a client. During their interaction, the
nurse feels the individual is not always honest or open during their interactions. Which
characteristic would a nurse identify as missing?
1. Respect
2. Genuineness
3. Sympathy
4. Rapport
8. On which task would a nurse place highest priority during the working phase of relationship
development?
1. Establishing a contract for intervention
2. Examining feelings about working with a particular client
3. Establishing a plan for continuing aftercare
4. Promoting the client’s insight and perception of reality
9. Which therapeutic communication technique is being used in the following nurse-client
interaction?
Client: “My father spanked me often.”
Nurse: “Your father was aNhUaRrsSh IdiNscGipTlBin.arCiaOn.M”
1. Restating
2. Offering general leads
3. Focusing
4. Accepting
10. Which therapeutic communication technique is being used in the following nurse–client
interaction?
Client: “When I am anxious, the only thing that calms me down is alcohol.”
Nurse: “Other than drinking, what alternatives have you explored to decrease anxiety?”
1. Encouraging comparison
2. Making observations
3. Formulating a plan of action
4. Giving recognition
11. Which is an example of offering a “general lead” when interviewing a newly admitted psychiatric
client?
1. “Do you know why you are here?”
2. “Are you feeling depressed or anxious?”
3. “Yes, I see. Go on.”
4. “Can you order the specific events that led to your admission?”
12. A nurse says to a client, “Things will look better tomorrow after a good night’s sleep.” This is an
example of which communication technique?
Copyright © 2020 F. A. Davis
WWW.NURSINGTB.CO
, ESSENTIALS OF PSYCHIATRIC MENTAL HEALTH NURSING 8TH MORGAN TEST BANK
1. The therapeutic technique of giving advice
2. The therapeutic technique of defending
3. The nontherapeutic technique of presenting reality
4. The nontherapeutic technique of giving reassurance
13. A client diagnosed with posttraumatic stress disorder related to a rape is admitted to an inpatient
psychiatric unit for evaluation and medication stabilization. Which therapeutic communication
technique might a nurse use that is an example of “broad openings”?
1. “What occurred prior to the rape, and when did you go to the
emergency department?”
2. “What would you like to talk about?”
3. “I notice you seem uncomfortable discussing this.”
4. “How can we help you feel safe during your stay here?”
14. A nurse maintains an uncrossed arm and leg posture when communicating with a client. This
nonverbal behavior is reflective of which letter of the SOLER acronym for active listening?
1. S
2. O
3. L
4. E
15. An instructor is correcting a nursing student’s clinical worksheet. Which instructor statement is the
best example of effective feedback?
1. “Why did you use the client’s name on your clinical worksheet?”
2. “You were very careleNsUs RtoSreIfNerGtoTyBo.uCr cOliMent by
name on your clinical worksheet.”
3. “Surely you didn’t do this deliberately, but you breached confidentiality by using
names.”
4. “It is disappointing that after being told you’re still using client names on your
worksheet.”
16. Which type of touch is described as functional-professional?
1. A nurse performing an assessment
2. Shaking the hand of an acquaintance
3. A child laying their head on the mother’s lap
4. Hugging a good friend and former coworker good-bye
17. A client exhibiting dependent behaviors says, “Do you think I should move out of my parents’
house and get a job?” Which nursing response is most appropriate?
1. “It would be best to do that in order to increase independence.”
2. “Why would you want to leave a secure home?”
3. “Let’s discuss and explore all of your options.”
4. “I’m afraid you would feel very guilty leaving your parents.”
18. A mother rescues two of her four children from a house fire. The other two children die in the
house fire. In an emergency department, she cries, “I should have gone back in to get them. I
should have died, not them.” What is the nurse’s best response?
1. “The smoke was too thick. You couldn’t have gone back in.”
Copyright © 2020 F. A. Davis
WWW.NURSINGTB.CO
Chapter 5: Relationship Development and Therapeutic Communication
Multiple Choice
Identify the choice that best completes the statement or answers the question.
1. Which is the most essential task for a nurse to accomplish prior to forming a therapeutic
relationship with a client?
1. Clarify personal attitudes, values, and beliefs.
2. Obtain thorough assessment data.
3. Determine the client’s length of stay.
4. Establish personal goals for the interaction.
2. The nurse is caring for an older male client who states, “You remind me so much of my late wife.”
During subsequent encounters with the client, he expresses overwhelming feelings of affection
toward the nurse and states “I don’t know what I would do if you weren’t my nurse. No one cares
for me like you do.” How should the nurse respond?
1. Promote safety and immediately terminate the relationship with the client.
2. Encourage the client to ignore these thoughts and feelings.
3. Immediately reassign the client to another staff member.
4. Help the client to clarify the meaning of the relationship.
3. The nurse has just met a new client and is beginning to get to know to the client. Which would be
the priority nursing action during this phase of the nurse-client relationship?
1.
Acknowledge the clieNntU’sRaSctIioNnGs TanBd.gCenOeMrate alternative behaviors.
2.
Establish rapport and develop treatment goals.
3.
Attempt to find alternative placement for the client.
4.
Explore how thoughts and feelings about this client may adversely impact nursing
care.
4. Which client action would a nurse expect during the working phase of the nurse-client
relationship?
1. The client gains insight and incorporates alternative behaviors.
2. The client establishes rapport with the nurse and mutually develops
treatment goals.
3. The client explores feelings related to reentering the community.
4. The client explores personal strengths and weaknesses that impact behavioral
choices.
5. Which client statement would a nurse identify as a typical response to stress most often
experienced in the working phase of the nurse-client relationship?
1. “I can’t bear the thought of leaving here and failing.”
2. “I might have a hard time working with you because you remind me of my
mother.”
3. “I really don’t want to talk any more about my childhood abuse.”
4. “I’m not sure that I can count on you to protect my confidentiality.”
6. The nurse is caring for a client who lost a child in a car accident. The client states she does not
want to go on living. Which nursing statement conveys empathy for the client?
Copyright © 2020 F. A. Davis
WWW.NURSINGTB.CO
, ESSENTIALS OF PSYCHIATRIC MENTAL HEALTH NURSING 8TH MORGAN TEST BANK
1. “This situation is very sad, but time is a great healer.”
2. “You are sad, but you must be strong for your other children.”
3. “Once you cry it all out, things will seem so much better.”
4. “It must be horrible to lose a child, and I’ll stay with you until your husband
arrives.”
7. The nurse is building a therapeutic relationship with a client. During their interaction, the
nurse feels the individual is not always honest or open during their interactions. Which
characteristic would a nurse identify as missing?
1. Respect
2. Genuineness
3. Sympathy
4. Rapport
8. On which task would a nurse place highest priority during the working phase of relationship
development?
1. Establishing a contract for intervention
2. Examining feelings about working with a particular client
3. Establishing a plan for continuing aftercare
4. Promoting the client’s insight and perception of reality
9. Which therapeutic communication technique is being used in the following nurse-client
interaction?
Client: “My father spanked me often.”
Nurse: “Your father was aNhUaRrsSh IdiNscGipTlBin.arCiaOn.M”
1. Restating
2. Offering general leads
3. Focusing
4. Accepting
10. Which therapeutic communication technique is being used in the following nurse–client
interaction?
Client: “When I am anxious, the only thing that calms me down is alcohol.”
Nurse: “Other than drinking, what alternatives have you explored to decrease anxiety?”
1. Encouraging comparison
2. Making observations
3. Formulating a plan of action
4. Giving recognition
11. Which is an example of offering a “general lead” when interviewing a newly admitted psychiatric
client?
1. “Do you know why you are here?”
2. “Are you feeling depressed or anxious?”
3. “Yes, I see. Go on.”
4. “Can you order the specific events that led to your admission?”
12. A nurse says to a client, “Things will look better tomorrow after a good night’s sleep.” This is an
example of which communication technique?
Copyright © 2020 F. A. Davis
WWW.NURSINGTB.CO
, ESSENTIALS OF PSYCHIATRIC MENTAL HEALTH NURSING 8TH MORGAN TEST BANK
1. The therapeutic technique of giving advice
2. The therapeutic technique of defending
3. The nontherapeutic technique of presenting reality
4. The nontherapeutic technique of giving reassurance
13. A client diagnosed with posttraumatic stress disorder related to a rape is admitted to an inpatient
psychiatric unit for evaluation and medication stabilization. Which therapeutic communication
technique might a nurse use that is an example of “broad openings”?
1. “What occurred prior to the rape, and when did you go to the
emergency department?”
2. “What would you like to talk about?”
3. “I notice you seem uncomfortable discussing this.”
4. “How can we help you feel safe during your stay here?”
14. A nurse maintains an uncrossed arm and leg posture when communicating with a client. This
nonverbal behavior is reflective of which letter of the SOLER acronym for active listening?
1. S
2. O
3. L
4. E
15. An instructor is correcting a nursing student’s clinical worksheet. Which instructor statement is the
best example of effective feedback?
1. “Why did you use the client’s name on your clinical worksheet?”
2. “You were very careleNsUs RtoSreIfNerGtoTyBo.uCr cOliMent by
name on your clinical worksheet.”
3. “Surely you didn’t do this deliberately, but you breached confidentiality by using
names.”
4. “It is disappointing that after being told you’re still using client names on your
worksheet.”
16. Which type of touch is described as functional-professional?
1. A nurse performing an assessment
2. Shaking the hand of an acquaintance
3. A child laying their head on the mother’s lap
4. Hugging a good friend and former coworker good-bye
17. A client exhibiting dependent behaviors says, “Do you think I should move out of my parents’
house and get a job?” Which nursing response is most appropriate?
1. “It would be best to do that in order to increase independence.”
2. “Why would you want to leave a secure home?”
3. “Let’s discuss and explore all of your options.”
4. “I’m afraid you would feel very guilty leaving your parents.”
18. A mother rescues two of her four children from a house fire. The other two children die in the
house fire. In an emergency department, she cries, “I should have gone back in to get them. I
should have died, not them.” What is the nurse’s best response?
1. “The smoke was too thick. You couldn’t have gone back in.”
Copyright © 2020 F. A. Davis
WWW.NURSINGTB.CO
