C720 All Unit Quizzes - Operations and
Supply Chain Management
In most cases, companies that sell products and companies that sell services
both maintain inventories of
Supporting goods
True or False? Organizations with flexible operations respond quickly and
inexpensively to the changing needs of customers.
True
In the 1950s, Coca-Cola replaced glass bottles with lighter, less costly aluminum
cans without changing the taste of the soda. This operations change best
illustrates how technology altered Coca-Cola's
Product design
True or False? Although consumers and organizations benefit from the improved
efficiency and lower product costs that result from team-oriented operations,
teamwork typically results in fewer job opportunities and lower wages for an
organization's employees.
False
Operations managers at Putnam Computers directly facilitate the achievement of
organizational goals by
Allocating financial resources
Which term refers to the arrangement of formal relationships between a firm's
functional areas?
Organizational Structure
True or False? Due to the pressure to compete globally, an increasing number of
firms are changing their organizational structures. Instead of being organized by
business processes, more firms are being organized by business functions.
False
The difference between the lowest cost producer of a good and the next-lowest
cost producer of the same good is known as a(n)
Relative advantage
Operations managers rarely become involved with worker safety or
environmental pollution complaints because such ethical issues are only handled
by organization's legal department.
False
refers to the organizational issue of balancing financial profitability with
environmental responsibility.
Sustainability
Which of the following is an activity of both service producers and goods
producers?
Focusing on product improvement
Through effective operations management, a company improves customer value
by
Enhancing product quality
By applying current technology to operations management, a firm is most likely
able to
,Make better products with fewer resources
If a company's teamwork-oriented operations are managed effectively, what is the
likely result?
Increased product sales
Operations managers primarily help a firm implement a strategy by
Allocating resources
The primary reason that many firms are shifting to leaner organizational
structures is to
Improve decision making
What is a characteristic of an organizational structure based on business
processes?
Focusing on customer needs
For the last 20 years, U.S automakers have struggled to compete with their
Japanese competitors. The highly effective distribution systems, management
practices, and global strategies of Toyota and Honda have allowed these
Japanese automakers to develop a _______ in the auto industry.
Relative advantage
Which ethical issue would impact an operations manager the most?
Faulty worker safety gear
E-Z Delivery Service, a local delivery company, is replacing its fleet of large
delivery vans with minivans that are less expensive and use less fuel. Based on
the triple bottom line, this decision by E-Z Delivery Service addresses
Environmental viability and profitability
Which statement about services providers and goods producers is true?
Some service providers operate like manufacturers because they sell a finished good.
Which statement best explains the value of operations management?
Improved organizational efficiency enables organizations to invest in product
improvements and innovations.
Operations managers at Lawton Automotive are considering the idea of using
robotic arms instead of line workers to install tires on cars during the
manufacturing process. What would be the likely result of implementing this
process technology?
Increasing production speed
Which statement best explains how teamwork-oriented operations affect a firm's
ability to compete?
When labor and management work together, a firm's productivity, quality, and sales
improve
Which statement about the relationship between strategy and operations is most
likely true?
An operations strategy should develop from an organization's overall strategy
How do firms primarily benefit from having more cross-functional teams?
Decision making improves because team members share knowledge and understand
the needs of the firm.
Executives at Coffman Computers are considering the idea of changing the firm's
organizational structure, which is based on functional areas. What would be the
, primary benefit of Coffman Computers implementing a structure based on
business processes
Making quicker, better decisions
Country X produces toys for the global market better than Country Z. However,
Country Z produces appliances better than Country X. Given this information,
which statement is most likely true?
Country Z should import toys and export appliances because it has a relative advantage
in appliance production.
Which statement about product safety is most likely true?
Managerial judgment is often necessary when determining appropriate product safety
labels.
Malcolm, an operations manager at Carson Industries, has been assigned the
task of implementing the firm's environmental stewardship strategy. Which of the
following would be the best way for Malcolm to accomplish this goal?
Reducing energy consumption at Carson manufacturing facilities
Which term refers to a capability valued by customers that enables a firm to
improve its profitability?
Competitive Advantage
True or false? Any organization that adheres to the universal set of customer
requirements will develop a competitive advantage and succeed in its industry.
False
In order to develop a competitive advantage, satisfy customers, and achieve
organizational success, a firm should focus on
Business processes
True or false? When developing systems to produce goods and services, firms
must assemble the necessary internal resources, such as employees and
equipment. At this stage, organizations should avoid using external resources to
ensure the protection of product ideas.
False
________ refers to obtaining a customer's order, placing the order in the firm's
information system, delivering the product, and satisfying the customer with the
product.
Order fulfillment
In a SWOT analysis, ______ refer to internal characteristics of a company that
could create a disadvantage for the company.
Weakness
Which of the following is calculated by determining the ratio of outputs achieved
divided by the inputs consumed to achieve those outputs?
Productivity
True or false? As manufacturing processes became more automated in the early
1900s, more job opportunities became available in the service sector, which
improved the overall standard of living in the U.S.
True
True or false? As indicated with flat-screen televisions, when a firm makes
improvements to product quality, product costs increase significantly.
False
Supply Chain Management
In most cases, companies that sell products and companies that sell services
both maintain inventories of
Supporting goods
True or False? Organizations with flexible operations respond quickly and
inexpensively to the changing needs of customers.
True
In the 1950s, Coca-Cola replaced glass bottles with lighter, less costly aluminum
cans without changing the taste of the soda. This operations change best
illustrates how technology altered Coca-Cola's
Product design
True or False? Although consumers and organizations benefit from the improved
efficiency and lower product costs that result from team-oriented operations,
teamwork typically results in fewer job opportunities and lower wages for an
organization's employees.
False
Operations managers at Putnam Computers directly facilitate the achievement of
organizational goals by
Allocating financial resources
Which term refers to the arrangement of formal relationships between a firm's
functional areas?
Organizational Structure
True or False? Due to the pressure to compete globally, an increasing number of
firms are changing their organizational structures. Instead of being organized by
business processes, more firms are being organized by business functions.
False
The difference between the lowest cost producer of a good and the next-lowest
cost producer of the same good is known as a(n)
Relative advantage
Operations managers rarely become involved with worker safety or
environmental pollution complaints because such ethical issues are only handled
by organization's legal department.
False
refers to the organizational issue of balancing financial profitability with
environmental responsibility.
Sustainability
Which of the following is an activity of both service producers and goods
producers?
Focusing on product improvement
Through effective operations management, a company improves customer value
by
Enhancing product quality
By applying current technology to operations management, a firm is most likely
able to
,Make better products with fewer resources
If a company's teamwork-oriented operations are managed effectively, what is the
likely result?
Increased product sales
Operations managers primarily help a firm implement a strategy by
Allocating resources
The primary reason that many firms are shifting to leaner organizational
structures is to
Improve decision making
What is a characteristic of an organizational structure based on business
processes?
Focusing on customer needs
For the last 20 years, U.S automakers have struggled to compete with their
Japanese competitors. The highly effective distribution systems, management
practices, and global strategies of Toyota and Honda have allowed these
Japanese automakers to develop a _______ in the auto industry.
Relative advantage
Which ethical issue would impact an operations manager the most?
Faulty worker safety gear
E-Z Delivery Service, a local delivery company, is replacing its fleet of large
delivery vans with minivans that are less expensive and use less fuel. Based on
the triple bottom line, this decision by E-Z Delivery Service addresses
Environmental viability and profitability
Which statement about services providers and goods producers is true?
Some service providers operate like manufacturers because they sell a finished good.
Which statement best explains the value of operations management?
Improved organizational efficiency enables organizations to invest in product
improvements and innovations.
Operations managers at Lawton Automotive are considering the idea of using
robotic arms instead of line workers to install tires on cars during the
manufacturing process. What would be the likely result of implementing this
process technology?
Increasing production speed
Which statement best explains how teamwork-oriented operations affect a firm's
ability to compete?
When labor and management work together, a firm's productivity, quality, and sales
improve
Which statement about the relationship between strategy and operations is most
likely true?
An operations strategy should develop from an organization's overall strategy
How do firms primarily benefit from having more cross-functional teams?
Decision making improves because team members share knowledge and understand
the needs of the firm.
Executives at Coffman Computers are considering the idea of changing the firm's
organizational structure, which is based on functional areas. What would be the
, primary benefit of Coffman Computers implementing a structure based on
business processes
Making quicker, better decisions
Country X produces toys for the global market better than Country Z. However,
Country Z produces appliances better than Country X. Given this information,
which statement is most likely true?
Country Z should import toys and export appliances because it has a relative advantage
in appliance production.
Which statement about product safety is most likely true?
Managerial judgment is often necessary when determining appropriate product safety
labels.
Malcolm, an operations manager at Carson Industries, has been assigned the
task of implementing the firm's environmental stewardship strategy. Which of the
following would be the best way for Malcolm to accomplish this goal?
Reducing energy consumption at Carson manufacturing facilities
Which term refers to a capability valued by customers that enables a firm to
improve its profitability?
Competitive Advantage
True or false? Any organization that adheres to the universal set of customer
requirements will develop a competitive advantage and succeed in its industry.
False
In order to develop a competitive advantage, satisfy customers, and achieve
organizational success, a firm should focus on
Business processes
True or false? When developing systems to produce goods and services, firms
must assemble the necessary internal resources, such as employees and
equipment. At this stage, organizations should avoid using external resources to
ensure the protection of product ideas.
False
________ refers to obtaining a customer's order, placing the order in the firm's
information system, delivering the product, and satisfying the customer with the
product.
Order fulfillment
In a SWOT analysis, ______ refer to internal characteristics of a company that
could create a disadvantage for the company.
Weakness
Which of the following is calculated by determining the ratio of outputs achieved
divided by the inputs consumed to achieve those outputs?
Productivity
True or false? As manufacturing processes became more automated in the early
1900s, more job opportunities became available in the service sector, which
improved the overall standard of living in the U.S.
True
True or false? As indicated with flat-screen televisions, when a firm makes
improvements to product quality, product costs increase significantly.
False
