CIST 2921 Final Exam Review
Which of the following is true of program managers?
a. They provide leadership and direction for project managers heading the
projects within a program.
b. They are responsible solely for the delivery of project results.
c. They report to project managers who represent the next level in the hierarchy.
d. They recognize that managing a program is simpler than managing a project.
They provide provide leadership and direction for project managers heading the projects
within a program.
Project procurement management mainly involves:
a. buying goods and services for a project from outside the performing
organization.
b. generating, collecting, disseminating, and storing project information.
c. identifying and analyzing stakeholder needs while managing and controlling
their engagement.
d. making effective use of the people involved with the project.
buying goods and services for a project from outside the performing organization.
true
T/F: A project's stakeholders includes its customers, users, and suppliers.
program
A(n) _____ is "a group of related projects managed in a coordinated way to obtain
benefits and control not available from managing them individually."
personal values
Ethics is a set of principles that guides decision making based on _____ of what is
considered right and wrong.
human resource
Team building exercises and motivation techniques are tools used in _____
management.
a. human resource
b. scope
c. procurement
d. cost
human relations
Soft skills are also known as _____ skills.
true
T/F: Stakeholder analyses, work requests, and project charters are tools used in
integration management.
primary customer
A project's sponsor is also known as a(n) _____.
project environment knowledge
Martha works as a project manager at a bank. Due to certain changes in external
factors, Martha needs to make a few alterations in the tactical goals of her project. In
,such a scenario, which of the following will best help Martha cope with the change?
a. Project environment knowledge
b. Motivation
c. Negotiation
d. Soft skills
Describe the triple constraint. What are the three components and what is the
relationship between them?
Every project is constrained in different ways by its scope, time, and cost goals. These
limitations are sometimes referred to in project management as the triple constraint. To
create a successful project, a project manager must consider scope, time, and cost and
balance these three often-competing goals. He or she must consider the following:
Scope: This goal involves questions such as, "What work will be done as part of the
project? What unique product, service, or result does the customer or sponsor expect
from the project? How will the scope be verified?"
Time: This goal encompasses questions such as, "How long should it take to complete
the project? What is the project's schedule? How will the team track actual schedule
performance? Who can approve changes to the schedule?"
Cost: This goals deals with questions such as, "What should it cost to complete the
project? What is the project's budget? How will costs be tracked? Who can authorize
changes to the budget?"
Managing the triple constraint involves making trade-offs between scope, time, and cost
goals for a project. Experienced project managers know that they must decide which
aspect of the triple constraint is most important. If time is most important, one must
change the initial scope and/or cost goals to meet the schedule. If scope goals are most
important, one may need to adjust time and/or cost goals.
Project communications management
Which of the following project management knowledge areas primarily involve
generating, collecting, disseminating, and storing project information?
a. Project cost management
b. Project time management
c. Project communications management
d. Project procurement management
checklist
A _____ is a tool used in quality management.
a. request for proposal
b. checklist
c. critical path analysis
d. probability matrice
What are some of the qualities of a good project manager? Explain.
,Project managers often take on the role of both leader and manager. Good project
managers know that people make or break projects, so they must set a good example
to lead their team to success. They are aware of the greater needs of their stakeholders
and organizations, so they are visionary in guiding their current projects and in
suggesting future ones. Companies that excel in project management grow project
"leaders," emphasizing development of business and communication skills. Yet good
project managers must also focus on getting the job done by paying attention to the
details and daily operations of each task. The best project managers have leadership
and management characteristics; they are visionary yet focused on the bottom line.
Above all else, good project managers focus on achieving positive results.
true
T/F: Project managers work with the project sponsors to define success for particular
projects.
false
T/F: The only responsibility of a project manager is to meet the specific scope, time, and
cost goals of a project.
false
T/F: To be a successful manager, the only skills an IT project manager needs to
possess is excellent technical skills.
portfolio project management
_____ software integrates information from multiple projects to show the status of
active, approved, and future projects across an entire organization.
resources
Galaxy, a construction company, buys a particular brand of tiles manufactured by Tiles
and Floors, an eco-friendly tile manufacturing company. However, Tiles and Floors has
declared bankruptcy and closed down. At present, Galaxy is facing a crisis because
there are no other manufacturers in the market that supplies eco-friendly tiles. Which of
the following constraints is Galaxy currently facing?
a. Time
b. Cost
c. Resources
d. Scope
true
T/F: Maturity models, statistical methods, and test plans are examples of tools used in
quality management.
champion
Some projects have a senior manager called a(n)_____ who acts as a key proponent
for a project.
false
T/F: The best way to sustain a project is to withhold the required money, human
resources, and visibility for the project.
true
T/F: Project managers in matrix organizations have staff from various functional areas
working on their projects.
Discuss four key issues project managers must address when working on global
projects.
, Communications. Because people work in different time zones, speak different
languages, have different cultural backgrounds, and celebrate different holidays, it is
important to address how people will communicate in an efficient and timely manner.
Trust. Trust is an important issue for all teams, especially when they are global teams. It
is important to start building trust immediately by recognizing and respecting others'
differences and the value they add to the project.
Common work practices. It is important to align work processes and develop a modus
operandi with which everyone agrees and is comfortable.
Tools. IT pays a vital role in globalization, especially in enhancing communications and
work practices. Many people use free tools such as Skype, Google Docs or social
media to communicate. Many project management software tools include their own
communications and collaboration features in an integrated package.
implementation
In the _____ phase, the project team creates a definitive or very accurate cost estimate,
delivers the required work, and provides performance reports to stakeholders.
a. development
b. close-out
c. implementation
d. concept
RAD life cycle
The _____ model uses an approach in which developers work with an evolving
prototype, using tools such as computer-aided software engineering, joint requirements
planning, and joint application design to facilitate rapid prototyping and code generation.
a. waterfall life cycle
b. spiral life cycle
c. incremental build life cycle
d. RAD life cycle
Describe each of the three major types of organizational structure.
A functional organizational structure is the hierarchy most people think of when picturing
an organizational chart. Functional managers or vice presidents in specialties such as
engineering, manufacturing, information technology (IT), and human resources (HR)
report to the chief executive officer (CEO). Their staffs have specialized skills in their
respective disciplines. For example, most colleges and universities have very strong
functional organizations. Only faculty in the Business department teach business
courses; faculty in the History department teach history; faculty in the Art department
teach art, and so on.
A project organizational structure also has a hierarchical structure, but instead of
functional managers or vice presidents reporting to the CEO, program managers report
to the CEO. Their staffs have a variety of skills needed to complete the projects within
their programs. An organization that uses this structure earns their revenue primarily
Which of the following is true of program managers?
a. They provide leadership and direction for project managers heading the
projects within a program.
b. They are responsible solely for the delivery of project results.
c. They report to project managers who represent the next level in the hierarchy.
d. They recognize that managing a program is simpler than managing a project.
They provide provide leadership and direction for project managers heading the projects
within a program.
Project procurement management mainly involves:
a. buying goods and services for a project from outside the performing
organization.
b. generating, collecting, disseminating, and storing project information.
c. identifying and analyzing stakeholder needs while managing and controlling
their engagement.
d. making effective use of the people involved with the project.
buying goods and services for a project from outside the performing organization.
true
T/F: A project's stakeholders includes its customers, users, and suppliers.
program
A(n) _____ is "a group of related projects managed in a coordinated way to obtain
benefits and control not available from managing them individually."
personal values
Ethics is a set of principles that guides decision making based on _____ of what is
considered right and wrong.
human resource
Team building exercises and motivation techniques are tools used in _____
management.
a. human resource
b. scope
c. procurement
d. cost
human relations
Soft skills are also known as _____ skills.
true
T/F: Stakeholder analyses, work requests, and project charters are tools used in
integration management.
primary customer
A project's sponsor is also known as a(n) _____.
project environment knowledge
Martha works as a project manager at a bank. Due to certain changes in external
factors, Martha needs to make a few alterations in the tactical goals of her project. In
,such a scenario, which of the following will best help Martha cope with the change?
a. Project environment knowledge
b. Motivation
c. Negotiation
d. Soft skills
Describe the triple constraint. What are the three components and what is the
relationship between them?
Every project is constrained in different ways by its scope, time, and cost goals. These
limitations are sometimes referred to in project management as the triple constraint. To
create a successful project, a project manager must consider scope, time, and cost and
balance these three often-competing goals. He or she must consider the following:
Scope: This goal involves questions such as, "What work will be done as part of the
project? What unique product, service, or result does the customer or sponsor expect
from the project? How will the scope be verified?"
Time: This goal encompasses questions such as, "How long should it take to complete
the project? What is the project's schedule? How will the team track actual schedule
performance? Who can approve changes to the schedule?"
Cost: This goals deals with questions such as, "What should it cost to complete the
project? What is the project's budget? How will costs be tracked? Who can authorize
changes to the budget?"
Managing the triple constraint involves making trade-offs between scope, time, and cost
goals for a project. Experienced project managers know that they must decide which
aspect of the triple constraint is most important. If time is most important, one must
change the initial scope and/or cost goals to meet the schedule. If scope goals are most
important, one may need to adjust time and/or cost goals.
Project communications management
Which of the following project management knowledge areas primarily involve
generating, collecting, disseminating, and storing project information?
a. Project cost management
b. Project time management
c. Project communications management
d. Project procurement management
checklist
A _____ is a tool used in quality management.
a. request for proposal
b. checklist
c. critical path analysis
d. probability matrice
What are some of the qualities of a good project manager? Explain.
,Project managers often take on the role of both leader and manager. Good project
managers know that people make or break projects, so they must set a good example
to lead their team to success. They are aware of the greater needs of their stakeholders
and organizations, so they are visionary in guiding their current projects and in
suggesting future ones. Companies that excel in project management grow project
"leaders," emphasizing development of business and communication skills. Yet good
project managers must also focus on getting the job done by paying attention to the
details and daily operations of each task. The best project managers have leadership
and management characteristics; they are visionary yet focused on the bottom line.
Above all else, good project managers focus on achieving positive results.
true
T/F: Project managers work with the project sponsors to define success for particular
projects.
false
T/F: The only responsibility of a project manager is to meet the specific scope, time, and
cost goals of a project.
false
T/F: To be a successful manager, the only skills an IT project manager needs to
possess is excellent technical skills.
portfolio project management
_____ software integrates information from multiple projects to show the status of
active, approved, and future projects across an entire organization.
resources
Galaxy, a construction company, buys a particular brand of tiles manufactured by Tiles
and Floors, an eco-friendly tile manufacturing company. However, Tiles and Floors has
declared bankruptcy and closed down. At present, Galaxy is facing a crisis because
there are no other manufacturers in the market that supplies eco-friendly tiles. Which of
the following constraints is Galaxy currently facing?
a. Time
b. Cost
c. Resources
d. Scope
true
T/F: Maturity models, statistical methods, and test plans are examples of tools used in
quality management.
champion
Some projects have a senior manager called a(n)_____ who acts as a key proponent
for a project.
false
T/F: The best way to sustain a project is to withhold the required money, human
resources, and visibility for the project.
true
T/F: Project managers in matrix organizations have staff from various functional areas
working on their projects.
Discuss four key issues project managers must address when working on global
projects.
, Communications. Because people work in different time zones, speak different
languages, have different cultural backgrounds, and celebrate different holidays, it is
important to address how people will communicate in an efficient and timely manner.
Trust. Trust is an important issue for all teams, especially when they are global teams. It
is important to start building trust immediately by recognizing and respecting others'
differences and the value they add to the project.
Common work practices. It is important to align work processes and develop a modus
operandi with which everyone agrees and is comfortable.
Tools. IT pays a vital role in globalization, especially in enhancing communications and
work practices. Many people use free tools such as Skype, Google Docs or social
media to communicate. Many project management software tools include their own
communications and collaboration features in an integrated package.
implementation
In the _____ phase, the project team creates a definitive or very accurate cost estimate,
delivers the required work, and provides performance reports to stakeholders.
a. development
b. close-out
c. implementation
d. concept
RAD life cycle
The _____ model uses an approach in which developers work with an evolving
prototype, using tools such as computer-aided software engineering, joint requirements
planning, and joint application design to facilitate rapid prototyping and code generation.
a. waterfall life cycle
b. spiral life cycle
c. incremental build life cycle
d. RAD life cycle
Describe each of the three major types of organizational structure.
A functional organizational structure is the hierarchy most people think of when picturing
an organizational chart. Functional managers or vice presidents in specialties such as
engineering, manufacturing, information technology (IT), and human resources (HR)
report to the chief executive officer (CEO). Their staffs have specialized skills in their
respective disciplines. For example, most colleges and universities have very strong
functional organizations. Only faculty in the Business department teach business
courses; faculty in the History department teach history; faculty in the Art department
teach art, and so on.
A project organizational structure also has a hierarchical structure, but instead of
functional managers or vice presidents reporting to the CEO, program managers report
to the CEO. Their staffs have a variety of skills needed to complete the projects within
their programs. An organization that uses this structure earns their revenue primarily
