A-level BUSINESS Paper 2 Business 2 7132/2

A-level BUSINESS Paper 2 Business 2 7132/2 Insert Source Materials for answering question one. [Turn over] A 2 BANKING ON CHANGE The UK banking industry is dominated by the ‘Big 5’ banks. These banks have had costly networks of physical branches. Recently they have closed many branches, particularly in rural areas. New technology and changes to government rules have opened the market to competition from relatively new entrants called ‘challengers’. Challenger banks target a niche and aim to provide better customer service. Metro Bank, like other challengers, has grown fast, but unfortunately it had to declare losses after a major accounting error in early 2019. APPENDIX A Examples of types of challenger bank BANK(S) TYPE OF SERVICE Monzo, Starling Fully online bank (this type includes 90% of challengers) Tesco, M&S Bank linked to retailer brand Metro Bank City branches open 12 hours a day 3 APPENDIX B Market share of banks in UK, 2019 (%) Note: The ‘Big 5’ banks are Lloyds, Barclays, RBS/NatWest, HSBC, Santander