MSSC SAFETY ASSESSMENT | 336 Questions with 100% Correct Answers.

MSSC SAFETY ASSESSMENT | 336 Questions with 100% Correct Answers. 1. An_________ customer is a person or organization that receives services or products in exchange for compensation. a) Internal b) External c) In-house d) Departmental -Ans-External 2. Improving external customer satisfaction is the main objective of __________. a) Customer service department. b) Retired employees c) Maintenance departments d) HR departments. -Ans-customer service 3. Vendors could be considered what type of customer? a) Main b) Substantial c) Internal d) External -Ans-external 4. Customer satisfaction should always be the first objective considered when developing _________. a) Vendors b) New or improved products c) Teamwork d) Training matrix -Ans-new or improved products 5. The ________ of the product describes the features requested for the product to perform the tasks for which it was intended. a) Form b) Function c) Cost d) Utilization -Ans-function 6. Product designers should always consider the effects of tooling design and cost during ___________. a) Prototype development b) Process capability studies c) Team kickoff meetings d) Maintenance of a machine -Ans-prototype development 7. Product design teams should provide an environment that encourages ________. a) Criticize other team members at any time b) Add their design ideas freely c) Attend meetings whenever they are available d) Report team meetings to the boss -Ans-Add their design ideas free 8. Teamwork, concurrent engineering, tools and techniques are needed in order to make _______________. a) Product introduction b) Sales c) Product scam prevention efforts d) Safety tests -Ans-Product introduction 9. Engineers working with manufacturing to become aware of tooling limitations and other problems that may increase production time and cost is an example of _____________. a) Brainstorming b) Product analysis c) Concurrent engineering d) Production processing -Ans-Concurrent engineering 10. _______ is a design methodology that designs features into the product that makes it cheaper to manufacture, while maintaining its ability to perform its intended function. a) Design for Manufacturing and Assembly (DFMA) b) Design Criteria and Performance (DCP) c) Design, Manufacture, Deliver (DMD) d) Design for Production and Performance (DPP) -Ans-Design for Manufacturing and Assembly (DFMA) 11. to be successful ________must be tied to the company's business plan. a) Team goals b) Donations to the community c) The stock market d) Cross-Training assignments -Ans-team goals 12. A team should develop a spending plan as part of their decision making process ________________. a) to ensure that they do not exceed the amount of money allocated to the project b) to ensure that they use all the money allocated to the project c) in case they are audited d) because it is a requirement of all teams -Ans-to ensure that they do not exceed the amount of money allocated to the project 13. Supervisors should set measurable objectives to have a way to ____________. a) Eliminate the need to review employees b) Limit the number of employees who can receive a bonus c) Have good performance criteria for review of employee performance d) Have a way to collect data to satisfy management reports -Ans-Have good performance criteria for review of employee performance 14. People working together discussing issues and making decisions are key elements of a _______________. a) successful work group b) SPC program c) JIT process d) Histogram -Ans-successful work group 15. Company objectives and production goals are important pieces of data to __________. a) Retired employee b) Forklift training certification data c) Self-directed work team d) Predictive maintenance program -Ans-Self-directed work team 16. Promoting competition among teams or departments _________________. a) Helps management set their own goals b) Helps establish the baseline to set team goals c) Is a reason to set measurable team goals d) Is not a reason to set measurable team goals -Ans-Is not a reason to set measurable team goals 17. Top level management must support a team for it to be ______________. a) Successful b) Ratified c) Certified Fully staffed -Ans-Successful 18. When a team sets objectives that they wish to accomplish, care should be taken to ensure that these objectives are _____________. a) Aggressive b) Predictable c) Measurable d) Justifiable -Ans-measurable 19. To ensure that a team has____________ meetings, rules for team behavior should be enforced. a) Weekly b) Unproductive c) Productive d) Long -Ans-productive 20. The first step in a team development process is an awkward stage for the team members called ______________. a) Storming b) Norming c) Performing d) Forming -Ans-forming 21. When a team is formed to tackle a problem, _______________________. a) Supervisor is placed in charge b) Set of guidelines is supplied to guide decisions c) Cost evaluation is performed to justify their work d) Team kickoff meeting is held to get everyone up to speed on the task and meet each other -Ans-Team kickoff meeting is held to get everyone up to speed on the task and meet each other 22. ______________ is a technique teams use for generating as many ideas as possible. a) Storming b) Norming c) Brainstorming d) Pareto principle -Ans-Brainstorming 23. During a team meeting, any solutions to the problem being discussed that do not meet one or more of the must-have criteria should be _______________. a) Discussed fully b) Tabled to a later meeting c) Given equal consideration d) Eliminated -Ans-Eliminated 24. Customer service refers to people and other resources a company devotes to ________. a) assisting customers b) product design c) sales d) cost analysis -Ans-assisting customers 25. In customer service, it is important to ________________. a) never admit being at fault b) look into the customer's problem, find a solution, and follow through c) make the customer admit to being at least partially at fault d) make the customer like you even it it means placing the blame on someone else in the organization -Ans-look into the customer's problem, find a solution, and follow through 26. Teams should strictly enforce rules about _______to minimize conflict. a) attendance b) arguing c) goal setting d) Facilitator selection -Ans-arguing .