Phar 1821 (2022) week 2 lecture note
Week 2 – Information Gathering for Clinical decision making
LO 1. Define ‘communication’ and give examples of the dif types of
communication
2. Describe the benefits of patient-focused communication
3. Define and give an example of open-ended questions
4. Describe the elements of appropriate information gathering for
primary care in the community pharmacy setting
5. Identify the environmental barriers to effective communication
and some solutions
6. State pharmacist and patient barriers to effective communication
and some solutions
Vision for the “Pharmacists must make the transition from a transaction-based,
Profession commoditized dispensing model of practice to a relationship-based,
Document (PSA) consumer-centric and collaborative model.”
i.e., from ‘transaction’ to ‘relationship’
i.e., when you go to the check out, you don’t know ab who they are/you
don’t know them as a person. However, in community settings, you
know them by their names and who they are.
What is Central ingredient for our relationship = communication
Communication?
- The imparting or interchange of thoughts, opinions, or
information by speech, writing or signs
- The sending and receiving of messages or information (dialogue:
sending and receiving messages/info in both ways)
- The science or process of conveying information
- Some writers view communication as synonymous with language;
but it’s a mistake
Other forms of communication:
- Non-verbal communication
- Visual communication
Purpose of - To convey ideas
communication - Express concerns & feelings
(Why do we - Gain info & advice
communicate?) - Gain emotional support from others
- Form & maintain friendships
- Keep pace with change
- Be flexible in our thinking
- Understand ourselves
- Express one’s own personality
, - Find out how others react to us
- Get what we want or need
Multiple We communicate in order to share meaning.
media/channels/ This may involve multiple media/channels/modes of communication.
modes of - Verbal
communication - Written
- Auditory
- Visual
- Non-verbal
- Pictorial
- Tactile
- Olfactory
(It is impossible not to communicate)
Communication Communication is the heart of patient-centred medicine.
in Pharmacy Being patient-centred is at the heart of good communication
Skills that patients/customers Outcomes associated with a
look for in a pharmacist pharmacist's skill in
communication
- Willingness to listen - Symptom resolution
- Attempt to understand - Physiological &
patient & lifestyle psychological well-being
- Respect for patients and - Better patient recall of
care as an individual medical info
- Improved adherence to
treatment regimen &
advice
- So, good communication skills for pharmacists result in better
healthcare
- The better they are able to communicate, the less litigation (from
a study)
Week 2 – Information Gathering for Clinical decision making
LO 1. Define ‘communication’ and give examples of the dif types of
communication
2. Describe the benefits of patient-focused communication
3. Define and give an example of open-ended questions
4. Describe the elements of appropriate information gathering for
primary care in the community pharmacy setting
5. Identify the environmental barriers to effective communication
and some solutions
6. State pharmacist and patient barriers to effective communication
and some solutions
Vision for the “Pharmacists must make the transition from a transaction-based,
Profession commoditized dispensing model of practice to a relationship-based,
Document (PSA) consumer-centric and collaborative model.”
i.e., from ‘transaction’ to ‘relationship’
i.e., when you go to the check out, you don’t know ab who they are/you
don’t know them as a person. However, in community settings, you
know them by their names and who they are.
What is Central ingredient for our relationship = communication
Communication?
- The imparting or interchange of thoughts, opinions, or
information by speech, writing or signs
- The sending and receiving of messages or information (dialogue:
sending and receiving messages/info in both ways)
- The science or process of conveying information
- Some writers view communication as synonymous with language;
but it’s a mistake
Other forms of communication:
- Non-verbal communication
- Visual communication
Purpose of - To convey ideas
communication - Express concerns & feelings
(Why do we - Gain info & advice
communicate?) - Gain emotional support from others
- Form & maintain friendships
- Keep pace with change
- Be flexible in our thinking
- Understand ourselves
- Express one’s own personality
, - Find out how others react to us
- Get what we want or need
Multiple We communicate in order to share meaning.
media/channels/ This may involve multiple media/channels/modes of communication.
modes of - Verbal
communication - Written
- Auditory
- Visual
- Non-verbal
- Pictorial
- Tactile
- Olfactory
(It is impossible not to communicate)
Communication Communication is the heart of patient-centred medicine.
in Pharmacy Being patient-centred is at the heart of good communication
Skills that patients/customers Outcomes associated with a
look for in a pharmacist pharmacist's skill in
communication
- Willingness to listen - Symptom resolution
- Attempt to understand - Physiological &
patient & lifestyle psychological well-being
- Respect for patients and - Better patient recall of
care as an individual medical info
- Improved adherence to
treatment regimen &
advice
- So, good communication skills for pharmacists result in better
healthcare
- The better they are able to communicate, the less litigation (from
a study)
