Quality and Performance Improvement in Healthcare Ch 1-14

A _______ interview uses specific questions to determine how the interviewee responds under pressure. Question options: structured unstructured stress none of the above - stress A benefit from storytelling is that it documents team accomplishments over an extended period of time in an organized and succinct way. True False - True A broad statement describing what a healthcare organization does; or a statement of the goals and purpose of a performance improvement initiative is called: team charter team mission team charge team vision - team mission A description of the ideal end state or a description of the best way a process should function is called: team charter team mission team charge team vision - team vision A document that explains the issues the team was implemented to improve, describes the goals and objectives and desired end state (vision), and lists the initial members of the team and their respective departments is called: