mera customer service screening pre-test

What questions do you ask to see if the customer software met expectations of the customer? - Answer- How has the software worked for what you were doing it for? A new customer comes into your department, but you are helping another customer. You should: - Answer- Acknowledge the new customer's presence with eye contact and /or a brief comment that you'll be right with him. Which of the following would be the best option when trying to find out what customer wants to buy? - Answer- What color do you prefer in that brand? A good reason for creating an opening for discussion is to: - Answer- Get to know what the customer wants The best way to talk to a new customer is to: - Answer- Match what you say and your tone of voice to her personality Three ways to create a positive impression of you and the store include: Complimenting the customer's taste; assuring the customer that he is the expert; and - Answer- Indicating based on your professional product knowledge, you feel his purchases are worthwhile A retail association sees that an electrical socket has wires exposed in an area where customers shop. The retail associate must: - Answer- Secure the area and report the situation to management. If the customer isn't shopping alone, you can include the rest of the party by: - Answer- Giving other service to those in the party, such as offering a chair or a cup a refreshment A customer has looked at several watches and seems to like one best. What is the best to say to close the sale? - Answer- Shall I go ahead and replace the band for you or do you want to keep both styles for different looks? Which store offers the best price? - Answer- Store 1 offers the best price. According to market research, what percentage of customers is likely to spend more if the sales associate is helpful? - Answer- 45% If a customer walks directly to an item, this may indicate that he - Answer- Knows what he wants and would probably appreciate quick, efficient service Your ultimate goals as a sales associate is to: - Answer- Satisfy the customer