WGU C215 Operations Management PVDC questions and answers (2023).

WGU C215 Operations Management PVDC questions and answers (2023) Which definition is used for quality evaluates how well a product performs its intended function? - correct answer Fitness for use Which total quality management (TQM) process was developed to stress management's responsibility for quality? - correct answer 14 points for quality improvement Which total quality management (TQM) process consists of 13 published standards and guidelines? - correct answer ISO 9000 A company manufactures shoes using a quality management system. The company needs to put a process in place to measure any defects. The company would like to measure the number of defects and observe the number of occurrences to isolate the particular defect. Which quality tool should the company use to focus on correcting this particular issue? - correct answer checklist Which quality control tool should be used to monitor the current status or end result of a process? - correct answer Control Chart Which group of keywords or phrases describes the crucial role that marketing plays in the total quality management (TQM) process? - correct answer Enhance competition; understand consumer preferences; maintain communication with operations What is the common theme in total quality management (TQM) across all functions in an organization? - correct answer To satisfy customer needs Which concept of variation measures the central tendency of a set of data? - correct answer mean What do assignable causes of variation indicate? - correct answer Out-of control signals were ground in the process Which continuous improvement method does Cpk measure? - correct answer How close one is to a target and how consistent one is with the average performance What are two important aspects of Six Sigma? - correct answer people involvement technical tools Which strategy is used by some emergency rooms to overcome customer frustrations about long waiting times? - correct answer Screen patients and fast-track those with minor ailments Which two factors affect a service location decision? - correct answer Proximity to customers Quality of life issues Which is a key factor of a location analysis for a service company? - correct answer Proximity to customers What helps an organization identify and plan the actions necessary to meet current and future customer demands? - correct answer capacity planning Which capacity planning measurement tells how much capacity a company is using? - correct answer Capacity utilization Which two statements are true about effective capacity? - correct answer An effective capacity is a permanent measure used to achieve design capacity An effective capacity is lower than design capacity When is capacity measurement at the best operating level? - correct answer When the average unit cost is minimized Which two capacity measurement concepts should a firm consider when conducting a location analysis? - correct answer proximity to sources of supply site considerations What is a major factor in the decision to locate a business near its primary market territory? - correct answer proximity to customers A manufacturing company decides to open a new distribution center location in order to minimize distribution costs to warehouses or stores. What tool should the manufacturing company use to determine where the new distribution center should be located? - correct answer by using the center-of-gravity approach Which two types of operations include repetitive processes? - correct answer continuous process line process A comprehensive automobile collision shop offers body and engine repair as well as custom vehicle paint options. Which two operational processes would suit this shop? - correct answer batch process project process What is a bottleneck in a flowchart? - correct answer The longest task in the process Which formula would compute process velocity? - correct answer throughput time/value-added time Which formula would indicate that a fast-food restaurant was performing at, above, or below its benchmark? - correct answer actual output/standard output In which organizational layout would one expect to see items arranged by type? - correct answer process A construction company produces pre-fabricated homes. The manager has discovered the following challenges within one of the facilities: -production qualities are low and only a small number of homes are built efficiently -the facility space allows for low handling of materials -there is limited space available for employees to operate Which hybrid layout should be used to address the company's needs? - correct answer group technology Which instrument would use an allocation process for space requirements in an industry scenario? - correct answer block plan What would be an organizations next step after it has revised or implemented new operations? - correct answer follow up to make sure the new operation resolves quality problems Why is it beneficial for an organization to designate employees to communicate alternative ways to complete a job in a methods analysis? - correct answer they may have suggestions for improving the operation Which factor determines how long it takes a qualified operator to perform a duty of the job requirements under the assumption that the operator is working at a sustainable pace with the proper tools for the process? - correct answer standard time Which design work system minimizes repetitiveness in tasks be assigning employees the role of planning and scheduling? - correct answer job enrichment Which work system acknowledges the benefits of employee proficiency? - correct answer labor specialization Which term means to schedule a job that starts immediately, regardless of the due date? - correct answer forward scheduling What is the third basic element in the just in time (JIT) system if the first element is the total quality management (TQM) and the second is JIT manufacturing? - correct answer respect for people How do just in time (JIT) and lean systems add value? - correct answer by reducing waste