C215 WGU Operations Mgmt- Post Exam correctly answered 2023

C215 WGU Operations Mgmt- Post Exam correctly answered 2023 Demand-Based Options - correct answer includes two reactive options and one proactive option Reactive option - correct answer the operations department uses inventories and back orders to react to demand fluctuations Proactive option - correct answer marketing tries to shift the demand patterns to minimize demand fluctuations Capacity-Based Options - correct answer changes output capacity to meet demand finished goods inventory - correct answer used to absorb demand fluctuations; allows your company to develop a stable work environment Shifting demand - correct answer proactive marketing approach to leveling demand in which your company tries to change consumer buying patterns by offering incentives level aggregate plan - correct answer maintains a constant workforce and produces the same amount of product in each time period of the plan The level plan is often used with make-to-stock products such as... - correct answer stereos, kitchen appliances, and hardware To calculate the number of employees needed... - correct answer divide the number of units needed per month by the monthly output per employee chase aggregate plan - correct answer produces exactly what is needed to satisfy demand during each period This may be a better option when a company produces make-to-order products such as custom cabinets, special-purpose equipment, one-of-a-kind items, or highly perishable products - correct answer chase aggregate plan hybrid aggregate plan - correct answer uses a combination of options. With this plan, your company might maintain a stable workforce supplemented by an inventory buildup and some overtime production to meet demand. Sales and operations planning - correct answer integrates the medium-range functional plans developed by marketing, operations, engineering, and finance aggregate plan - correct answer Includes the budgeted levels of finished products, inventory, backlogs, workforce size, and aggregate production rate needed to support the marketing plan Also called production plan - correct answer Aggregate plan Supports marketing plan - correct answer Aggregate plan master production schedule - correct answer The anticipated production schedule for the company expressed in specific configurations, quantities, and dates point of departure - correct answer the percentage of normal capacity your company is currently operating at Duration of the change - correct answer the length of time you expect to need the different level of capacity Steps to Develop an Aggregate Plan - correct answer Step 1 Identify the type of aggregate plan Step 2 Based on the aggregate plan, determine the aggregate production rate. Step 3 Calculate the size of the workforce. Step 4 Test the aggregate plan. Step 5 Evaluate the plan's performance Psychological criteria - correct answer a subjective definition that focuses on the judgmental evaluation of what constitutes product or service quality support services - correct answer how the quality of a product or service is judged Value for price paid - correct answer a definition of quality that consumers often use for product or service usefulness Conformance to specifications - correct answer measures how well the product or service meets the targets and tolerances determined by its designers Fitness for use - correct answer focuses on how well the product performs its intended function or use continuous improvement - correct answer A philosophy of never-ending improvement. benchmarking - correct answer Studying the business practices of other companies for purposes of comparison. plan-do-study-act (PDSA) cycle - correct answer describes the activities a company needs to perform in order to incorporate continuous improvement in its operation external customers - correct answer those that purchase the company's goods and services internal customers - correct answer employees of the organization who receive goods or services from others in the company quality circle - correct answer A team of volunteer production employees and their supervisors who meet regularly to solve quality problems. fishbone diagrams - correct answer cause and effect diagrams cause and effect diagrams - correct answer A chart that identifies potential causes of particular quality problems. flowchart - correct answer a schematic diagram of the sequence of steps involved in an operation or process. It provides a visual tool that is easy to use and understand checkists - correct answer a list of common defects and the number of observed occurrences of these defects control chart - correct answer used to evaluate whether a process is operating within expectations relative to some measured value such as weight, width, or volume scatter diagram - correct answer graphs that show how two variables are related to one another. What diagram? as production speed increases, so does the number of defects. - correct answer Scatter diagram Pareto Analysis - correct answer a technique used to identify quality problems based on their degree of importance Histograms - correct answer a chart that shows the frequency distribution of observed values of a variable quality function deployment (QFD) - correct answer A tool used to translate the preferences of the customer into specific technical requirements. Quality at the source - correct answer the belief that it is far better to uncover the source of quality problems and correct it than to discard defective items after production. Malcolm Baldrige National Quality Award - correct answer An award given annually to companies that demonstrate quality excellence and establish best practice standards in industry. Deming prize - correct answer A Japanese award given to companies to recognize efforts in quality improvement ISO 9000 - correct answer A set of international quality standards and a certification demonstrating that companies have met all the standards specified ISO 14000 - correct answer A set of international standards and a certification focusing on a company's environmental responsibility.