D055 Evidenced-Based Practice for Care Coordination

A care coach is another name for this role - Care coordinator A care coach is another name for care coordinator. A care coordinator is planning for a patient's upcoming surgery and postoperative needs. During a planning session, the surgeon states, "The patient is from Mexico so home care visits will be needed to ensure compliance with post-op care." The primary care physician (PCP) immediately responds, "What makes you think my patient will not comply? What a racist thing to say!" Which statement by the care coordinator attempts to foster collaboration among the healthcare team? - "We have a misunderstanding. Please explain again so everyone understands." This statement shows reflection and allows for restatement and correction if necessary. A care coordinator is working with a client who is a recent immigrant. The coordinator is discussing a culturally competent care plan and wants to hold a conversation about the client's perceptions of the treatment options. Which question is appropriate to ask this client? - "What do you call your health problem?" This will help generate a conversation about the client's perceptions and help develop a culturally sensitive care plan. This gives the client an opportunity to use his own terminology to talk about his health history. A case manager is arranging discharge plans for an older adult who requires continuous tube feedings. The patient will be discharged home within 24 hours to the care of a family member. What is the appropriate referral process in preparing this patient for discharge? - Consult a dual medical supply company to furnish the needed supplies and equipment This company will supply the needed supplies and equipment for someone being discharged to home as well as the tube-related supply support. A case manager is concerned that discharge instructions provided to patients have been incomplete and patient outcomes are being impacted. The case manager performs a literature review on evidence-based practice (EBP) related to the issue. Which action should the case manager take to improve these outcomes now that the literature review is com