Unit 14 IT Service Delivery Activity 3 OFFICIAL EXAMINER ANSWERS

Unit 14 IT Service Delivery
Examiner Official Notes
Activity 3



This Document Includes:

Part A) Network Diagram
Part B) Hardware and Software Requirements
Part C) ERD Tables

, ACTIVITY 3 IT SERVICE SOLUTION HELP FILE
This task is for 3 hours and consists of 3 parts.
PART A: Network diagram
PART B: Hardware and Software requirements.
PART C: ERD tables

PART A – Network diagram

✓ The focus of this task
✓ Ensure EVERY SINGLE ITEM has either a dashed or straight line going from it to something else.
✓ Ensure everything is numbered.
✓ Dashed line must be used for wireless devices. (REMEMBER: The WAP must connect to the switch with
a solid line and then wireless devices connect to the WAP with a dashed line)
✓ Include a key for your table.
✓ Ensure every room/area is labelled.
✓ Make sure PAINLESS SMILES NETWORK DIAGRAM is at the top of your diagram as a heading.
✓ ENSURE FUTURE NEEDS ARE INDICATED IN YOUR DIAGRAM AND KEY TABLE (see yellow icons below)

Look at the example below (remember, this is not based on the full scenario, but is just a guide.)