WGU C215 Operations Management
Questions And Answers (Verified)
Advertising revenue model
Provides users with information on services and products and provides an opportunity
for suppliers to advertise
Affiliate revenue model
Companies receive a referral fee for directing business to an affiliate
Appraisal cost
The cost associated with uncovering defects
Automated order entry systems
A method using telephone models to send digital orders to suppliers.
Backwards integration
Owning or controlling sources of raw materials and components.
Benchmarking
Studying other companies business practices for comparison.
Bullwhip effect
Inaccurate or distorted demand information created in the supply chain.
Business to Business commerce
Businesses buying and selling to other businesses.
Business to consumer commerce
Businesses selling to individual consumers.
Cause and effect diagrams
A chart that identifies potential causes of particular quality problems.
Checklist
A list of common defects and the number of observed occurrences of each.
Conformance to specifications
how well a product or service meets the targets and tolerances set by designers.
Continuous improvement
A philosophy of never ending improvement.
Control charts
Charts used to evaluate whether a process is operating within expectations.
Crossdocking
Eliminates storage and order picking functions of a distribution warehouse.
Customer defined quality
an integrated effort designed to improve quality performance at every level of the
organization.
Deming Prize
Japanese award for companies to recognize efforts in quality improvement.
Distribution management
Responsible for the movement of material from the manufacturer to the customer.
Distribution warehouse
Used for short term storage, consolidation, and product mixing.
Distributor crossdocking
, the receiving and consolidating of inbound products from different vendors into a multi-
SKU pallet.
E-commerce
Using the internet and web to do business.
E-distributors
Independently owned net marketplaces having catalogs representing thousands of
suppliers and designed for spot purchases.
E-purchasing
Companies that connect onlone MRO suppliers to businesses that pay fees to join the
market, usually for long term contractual purchasing.
Early supplier involment (ESI)
Involvement of critical suppliers in new product design.
Electronic data interchange (EDI)
A form of computer to computer communications that enables sharing business
documents.
Electronic requests for quotes (eRFQs)
An electronic request for a quote on goods and services.
Electronic storefront
online catalogs of products made available to the general public by a single supplier
Exchanges
Marketplaces that focus on spot requirements of larger firms in a single industry
External Failure costs
Costs associated with failures that occur at the customer site.
Extranets
intranets that are linked to the internet so that suppliers and customers can be included
in the system.
Fitness for use
How well the product performs its intended purpose.
Flowchart
A schematic of the sequence of steps involved in a process.
Forward integration
Owning or controlling the channels of distributions
General warehouse
used for long term storage
Green supply chain management
Focucses on the role of the supply chain with regard to its impact on the environment.
Histogram
A chart that shows frequency distribution of observed values of a variable.
Incoming inspection
verifies the quality of incoming goods
Industry consortia
Industry owned markets for purchase of direct inputs from limited number of suppliers.
Insourced
processes and activities completed in house
Internal failure costs
costs associated with discovering poor quality product before it reaches customers.
Questions And Answers (Verified)
Advertising revenue model
Provides users with information on services and products and provides an opportunity
for suppliers to advertise
Affiliate revenue model
Companies receive a referral fee for directing business to an affiliate
Appraisal cost
The cost associated with uncovering defects
Automated order entry systems
A method using telephone models to send digital orders to suppliers.
Backwards integration
Owning or controlling sources of raw materials and components.
Benchmarking
Studying other companies business practices for comparison.
Bullwhip effect
Inaccurate or distorted demand information created in the supply chain.
Business to Business commerce
Businesses buying and selling to other businesses.
Business to consumer commerce
Businesses selling to individual consumers.
Cause and effect diagrams
A chart that identifies potential causes of particular quality problems.
Checklist
A list of common defects and the number of observed occurrences of each.
Conformance to specifications
how well a product or service meets the targets and tolerances set by designers.
Continuous improvement
A philosophy of never ending improvement.
Control charts
Charts used to evaluate whether a process is operating within expectations.
Crossdocking
Eliminates storage and order picking functions of a distribution warehouse.
Customer defined quality
an integrated effort designed to improve quality performance at every level of the
organization.
Deming Prize
Japanese award for companies to recognize efforts in quality improvement.
Distribution management
Responsible for the movement of material from the manufacturer to the customer.
Distribution warehouse
Used for short term storage, consolidation, and product mixing.
Distributor crossdocking
, the receiving and consolidating of inbound products from different vendors into a multi-
SKU pallet.
E-commerce
Using the internet and web to do business.
E-distributors
Independently owned net marketplaces having catalogs representing thousands of
suppliers and designed for spot purchases.
E-purchasing
Companies that connect onlone MRO suppliers to businesses that pay fees to join the
market, usually for long term contractual purchasing.
Early supplier involment (ESI)
Involvement of critical suppliers in new product design.
Electronic data interchange (EDI)
A form of computer to computer communications that enables sharing business
documents.
Electronic requests for quotes (eRFQs)
An electronic request for a quote on goods and services.
Electronic storefront
online catalogs of products made available to the general public by a single supplier
Exchanges
Marketplaces that focus on spot requirements of larger firms in a single industry
External Failure costs
Costs associated with failures that occur at the customer site.
Extranets
intranets that are linked to the internet so that suppliers and customers can be included
in the system.
Fitness for use
How well the product performs its intended purpose.
Flowchart
A schematic of the sequence of steps involved in a process.
Forward integration
Owning or controlling the channels of distributions
General warehouse
used for long term storage
Green supply chain management
Focucses on the role of the supply chain with regard to its impact on the environment.
Histogram
A chart that shows frequency distribution of observed values of a variable.
Incoming inspection
verifies the quality of incoming goods
Industry consortia
Industry owned markets for purchase of direct inputs from limited number of suppliers.
Insourced
processes and activities completed in house
Internal failure costs
costs associated with discovering poor quality product before it reaches customers.
