2023 Final Food and Beverage Operations
1. All of the following are trends in the food service industry except:
a) Increased use of Social Media Marketing outlets like Facebook, Twitter,
and Youtube
b) Increase in Fast Food Restaurants and decrease in Quick-Casual
c) Food Trucks
d) Focus on Energy reduction and being "green". Darden who owns Red
Lobster, Olive Garden, etc. set to reduce water use by 15% in next 5 years
2. All of the following are phrases used to describe the local food
movement except:
a) Farm to table
b) Grass to mouth
c) Plow to plate
d) Farm to fork
3. The management principle, Knowing Self, contains which of these
phases:
a) Gain understanding of personal values
b) Plan for the future
c) Determine life's mission
d) All of the above are stages in Knowing Self
4. Which of the six entrepreneurial Practices include understanding
one- self's personal values, missions, and strengths:
a) Intrapersonal Communication
b) Interpersonal Communication
c) Agility
d) Legacy Leader
5. Which of the following has the most influence on a gust's overall
experi- ence?
a) Chef
b) Manager
c) Server
d) Host
6. Head Cooks are considered what type of personnel?
a) Service personnel
b) Management
c) Production personnel
d) All of the above
,7. Hosts are considered what type of personnel?
a) service personnel
b) Management
c) Production personnel
d) All of the above
8. A restaurant service professional should smile always except:
a) When seating a guest
b) When on the phone with a guest
c) When taking a guests order
d) All of the above - They should always smile
9. Whose job focuses on the short term goals of a restaurant operation?
a) Top managers
b) Owners
c) Middle managers
d) Supervisors
10. Why is it important for managers to hold regular monthly meetings?
a) People need more hours
b) Managers are only able to train to meetings
c) Meetings will bring the team together and make them stronger
d) It isn't important to hold regular meetings
11. What is the best marketing tool a restaurant has?
a) Billboards
b) Their Menu
c) Radio advertising
d) Newspaper advertising
12. An early bird special would be targeted to which market?
a) Generation X
b) Millennials
c) Mature Market - Baby Boomers
d) None of the above
13. Where is clean silverware, glasses, and salt and pepper usually kept?
a) On the tables only
b) In the kitchen
c) In the side stations
d) None of the above
, 14. A restaurant supervisors duties include all except the following?
a) Short-term goals
b) Preparing schedule
c) Helping out on floor during busy periods
d) All of the above
15. The best way for a server to be great and get good tips is?
a) Always get to work early so you get the best section
b) Wear low cut shirts and a lot of makeup
c) Never wait on older people
d) Have tremendous knowledge of the menu and be able to suggest
things to guests
16. The trainee is able to work independently in which of the following
job instruction training steps?
a) Preparation
b) Presentation
c) Trial Performance
D) Follow-through
17. What is the appropriate order of job instruction training?
a) Trial performance, preparation, presentation, follow-through
b) Presentation, trial performance, preparation, follow-thorugh
c) preparation, trial performance, presentation, follow-through
d) preparation, presentation, trial performance, follow-through
18. Who is responsible for seating guests?
a) Managers
b) Bussers
c) Hosts
d) Chefs
19. Whose primary duty is to set and clear tables?
a) Managers
b) Bussers
c) Hosts
d) Chefs
20. What is the main role of a house account?
a) to pay for employees meals
b) So hotel restaurant guests with approved credit are able to charge meals
1. All of the following are trends in the food service industry except:
a) Increased use of Social Media Marketing outlets like Facebook, Twitter,
and Youtube
b) Increase in Fast Food Restaurants and decrease in Quick-Casual
c) Food Trucks
d) Focus on Energy reduction and being "green". Darden who owns Red
Lobster, Olive Garden, etc. set to reduce water use by 15% in next 5 years
2. All of the following are phrases used to describe the local food
movement except:
a) Farm to table
b) Grass to mouth
c) Plow to plate
d) Farm to fork
3. The management principle, Knowing Self, contains which of these
phases:
a) Gain understanding of personal values
b) Plan for the future
c) Determine life's mission
d) All of the above are stages in Knowing Self
4. Which of the six entrepreneurial Practices include understanding
one- self's personal values, missions, and strengths:
a) Intrapersonal Communication
b) Interpersonal Communication
c) Agility
d) Legacy Leader
5. Which of the following has the most influence on a gust's overall
experi- ence?
a) Chef
b) Manager
c) Server
d) Host
6. Head Cooks are considered what type of personnel?
a) Service personnel
b) Management
c) Production personnel
d) All of the above
,7. Hosts are considered what type of personnel?
a) service personnel
b) Management
c) Production personnel
d) All of the above
8. A restaurant service professional should smile always except:
a) When seating a guest
b) When on the phone with a guest
c) When taking a guests order
d) All of the above - They should always smile
9. Whose job focuses on the short term goals of a restaurant operation?
a) Top managers
b) Owners
c) Middle managers
d) Supervisors
10. Why is it important for managers to hold regular monthly meetings?
a) People need more hours
b) Managers are only able to train to meetings
c) Meetings will bring the team together and make them stronger
d) It isn't important to hold regular meetings
11. What is the best marketing tool a restaurant has?
a) Billboards
b) Their Menu
c) Radio advertising
d) Newspaper advertising
12. An early bird special would be targeted to which market?
a) Generation X
b) Millennials
c) Mature Market - Baby Boomers
d) None of the above
13. Where is clean silverware, glasses, and salt and pepper usually kept?
a) On the tables only
b) In the kitchen
c) In the side stations
d) None of the above
, 14. A restaurant supervisors duties include all except the following?
a) Short-term goals
b) Preparing schedule
c) Helping out on floor during busy periods
d) All of the above
15. The best way for a server to be great and get good tips is?
a) Always get to work early so you get the best section
b) Wear low cut shirts and a lot of makeup
c) Never wait on older people
d) Have tremendous knowledge of the menu and be able to suggest
things to guests
16. The trainee is able to work independently in which of the following
job instruction training steps?
a) Preparation
b) Presentation
c) Trial Performance
D) Follow-through
17. What is the appropriate order of job instruction training?
a) Trial performance, preparation, presentation, follow-through
b) Presentation, trial performance, preparation, follow-thorugh
c) preparation, trial performance, presentation, follow-through
d) preparation, presentation, trial performance, follow-through
18. Who is responsible for seating guests?
a) Managers
b) Bussers
c) Hosts
d) Chefs
19. Whose primary duty is to set and clear tables?
a) Managers
b) Bussers
c) Hosts
d) Chefs
20. What is the main role of a house account?
a) to pay for employees meals
b) So hotel restaurant guests with approved credit are able to charge meals
