Level 3 Health & Social Care Unit 2 Working in Health & Social Care

6C's - Communication is central to the caring relationship, particularly the ability to listen carefully to service users. The motto to guide practice should be 'no decision about me without me'. Courage to always do the right thing for service users and to speak up when there are concerns, particularly about poor practice. Compassion for service users and their carers must be based on empathy, respect and dignity. Care is at the heart and core of the health and care professions, ensuring that the care provided is right for the client throughout their life span. Competence means ensuring that staff are able to understand their service users' needs, and have the up-to-date expertise and knowledge to deliver effective care and support. Commitment means that this vision for service users can be realised, and the needs of service users consistently met. A disabling environment - this describes a situation where appropriate adaptions and services are not in place to support people with impairments. Accessing information - members of staff in the organisation who are allowed access to this information should be clearly identified. Staff should never have access to personal information that they do not need to know. Where information is stored electronically, only the relevant staff should have personal access passwords. Accident Reports - these need to be completed regardless of whether or not there is an injury. Providers of health and care services use an form to report the details of all accidents and incidents, which are then recorded in an accident book. These reports are required by law and are checked when care settings are inspected. Accountability to professional organisations - the standards of professional practice expected of professionals working in health and care settings are regulated and monitored by a range of professional bodies, including the General Medical Council (GMC), Nursing and Midwifery Council (NMC) and the Health and Care Professionals Council (HCPC). The specific regulations vary according to profession. However, each professional organisation monitors the: level and content of the initial education and training of members of their profession ongoing professional de