USPS Exam 421 Window Clerk Practice Exam
Questions And Correct Answers
USPS Mission
Provide, trusted, affordable, universal
24-Hour Clock
Improve effectiveness through standardization & innovation. End-to-end process to
ensure mail is Collected, distributed, and delivered. USPS runs on this.
Delivery Methods
Planes, trucks, cars, boats, bicycles, snow mobiles, mules.
APC
Automated Postal Centers
Automated Postal Centers
Self-serve kiosks, commercial retail outlets, banks, ATMs.
Mail Arrival Profile
Determines operational startup & staffing.
CET
Critical Entry Time
Clearance Time
Mail is cleared for dispatch.
18:00
Carriers in from street.
20:00
80% of collection mail should be cancelled at the P&DC.
23:00
Out of primary processing.
24:00
Secondary Operations Complete
04:00-09:00
Distribute to DDC/DDU
07:00
100% of DPS 2nd pass complete.
Core Responsibility
Security, Sanctity, Preserve, Protect - Instills customer confidence, projects positive
public image, maintains competitive advantage, protects privacy.
PolicyNet
Online resource to find handbooks, manuals, publications.
Directives
Policies, Procedures, Regulations - Effects in four ways: productivity, revenue, legal
liability, customer service.
DMM
Domestic Mail Manual
Domestic Mail Manual
DMM - Policies, procedures and regulatins for domestic mail. Information on extra
services, postage prices, mail classes.
,IMM
International Mail Manual
International Mail Manual
IMM - Mailing conditions for each country, also includes a list of countries.
ASM
Adminstrative Support Manual
Administrative Support Manual
Policies, procedures for adminstrative and support functions. Information covering
audits, investigations, communication, facilities, equipment and privacy.
POM
Postal Operations Manual
Postal Operations Manual
Operations function of field organizations. Information regarding retail, philatelic,
collection, mail processing, transportation, delivery, vehical operation.
ELM
Employee & Labor Relations Manual
Employee & Labor Relations Manual
Personnel policies and regulations. Employee placement, pay, benefits, training, health
and environment, labor relations.
F101
Field Accounting Procedures
AS or MS
Handbook ID for Administrative Support Manual (ASM)
DM
Handbook ID for Domestic Mail Manual (DMM)
EL or P
Handbook ID for Employee & Labor Relations Manual (ELM)
M
Handbook ID for Postal Operations Manual (POM) or Administrative Support Manual
(ASM)
PO
Handbook ID for Postal Operations Manual (POM)
Publications
Primarily for public, marketing and mail guidelines.
Postal Bulletin
Official source of updates and amendments to current directives. Can be accessed
through PolicyNet. Biweekly.
Postal Forms
Can be searched by title or number. Website also provides links to OPM, GSA, TSH,
OSHA, OWCP.
Publication 223
Information regarding directives and forms catalog.
#1 Business Goal
Strengthening customer relationship.
Value, Exceptional Service, Reliability
, Will increase revenue, missed opportunity is missed revenue, quality end-to-end
service.
Building Customer Relationship
Positive attitude, Listening, Communication, Adapting to change, Knowledge of
products, Soliciting customer feedback.
What the postal service offers
Better value, presence in every community, USPS.com, competitive pricing incentives.
Shipping Services
Priority, Express, Parcel Select, Parcel Return Service, International Mail
Parcel Select
Entry points at DDU, SCF, NDC. Optional hold for pickup. Pricing and volume
incentives.
Parcel Return Service
Consumer return merchandise.
International Mail
Service to over 180 countries. Includes FC, GXG, PM, PMEI.
GXG
Global Express Guaranteed
Global Express Guaranteed
1-3 day delivery. Money-back guarantee to approximately 180 countries. Up to $100
insurance, can purchase additional up to $2499.
Dimensions:
Weight up to 70 lbs,
46" x 35" x 46", combination length and girth of 108"
Priority Mail
1-3 day delivery. Includes tracking. Up to $50 insurance. Flat rate, regional, prepaid
pricing. Max weight 70 lbs, max 108" length plus girth. PM subject to Balloon pricing
zones 1-4, Dimensional pricing zones 5-8.
Priority Mail Express
1-2 days. Money-back guarantee. 365 days a year. Includes proof of delivery signature
(if requested), up to $100 insurance, delivery by 3:00pm. Delivery by 10:30am,
Sundays, holidays for additional fee. Premier Service of USPS.
Mailing Services
First Class, Periodicals, Standard, Package Services
First Class
Up to 13 oz, 2-3 day delivery.
Periodicals
Newspapers, magazines, journals, newsletters.
Standard
Printed matter: Flyers, circulars, advertising, newsletters, bulletins, catalogs, small
packages. Includes general merchandise such as large/small gifts. Retail only.
Media
Educations materials: Books, film, manuscripts, CD, DVD
Library
To/from libraries, schools
Bound Printed Matter
Questions And Correct Answers
USPS Mission
Provide, trusted, affordable, universal
24-Hour Clock
Improve effectiveness through standardization & innovation. End-to-end process to
ensure mail is Collected, distributed, and delivered. USPS runs on this.
Delivery Methods
Planes, trucks, cars, boats, bicycles, snow mobiles, mules.
APC
Automated Postal Centers
Automated Postal Centers
Self-serve kiosks, commercial retail outlets, banks, ATMs.
Mail Arrival Profile
Determines operational startup & staffing.
CET
Critical Entry Time
Clearance Time
Mail is cleared for dispatch.
18:00
Carriers in from street.
20:00
80% of collection mail should be cancelled at the P&DC.
23:00
Out of primary processing.
24:00
Secondary Operations Complete
04:00-09:00
Distribute to DDC/DDU
07:00
100% of DPS 2nd pass complete.
Core Responsibility
Security, Sanctity, Preserve, Protect - Instills customer confidence, projects positive
public image, maintains competitive advantage, protects privacy.
PolicyNet
Online resource to find handbooks, manuals, publications.
Directives
Policies, Procedures, Regulations - Effects in four ways: productivity, revenue, legal
liability, customer service.
DMM
Domestic Mail Manual
Domestic Mail Manual
DMM - Policies, procedures and regulatins for domestic mail. Information on extra
services, postage prices, mail classes.
,IMM
International Mail Manual
International Mail Manual
IMM - Mailing conditions for each country, also includes a list of countries.
ASM
Adminstrative Support Manual
Administrative Support Manual
Policies, procedures for adminstrative and support functions. Information covering
audits, investigations, communication, facilities, equipment and privacy.
POM
Postal Operations Manual
Postal Operations Manual
Operations function of field organizations. Information regarding retail, philatelic,
collection, mail processing, transportation, delivery, vehical operation.
ELM
Employee & Labor Relations Manual
Employee & Labor Relations Manual
Personnel policies and regulations. Employee placement, pay, benefits, training, health
and environment, labor relations.
F101
Field Accounting Procedures
AS or MS
Handbook ID for Administrative Support Manual (ASM)
DM
Handbook ID for Domestic Mail Manual (DMM)
EL or P
Handbook ID for Employee & Labor Relations Manual (ELM)
M
Handbook ID for Postal Operations Manual (POM) or Administrative Support Manual
(ASM)
PO
Handbook ID for Postal Operations Manual (POM)
Publications
Primarily for public, marketing and mail guidelines.
Postal Bulletin
Official source of updates and amendments to current directives. Can be accessed
through PolicyNet. Biweekly.
Postal Forms
Can be searched by title or number. Website also provides links to OPM, GSA, TSH,
OSHA, OWCP.
Publication 223
Information regarding directives and forms catalog.
#1 Business Goal
Strengthening customer relationship.
Value, Exceptional Service, Reliability
, Will increase revenue, missed opportunity is missed revenue, quality end-to-end
service.
Building Customer Relationship
Positive attitude, Listening, Communication, Adapting to change, Knowledge of
products, Soliciting customer feedback.
What the postal service offers
Better value, presence in every community, USPS.com, competitive pricing incentives.
Shipping Services
Priority, Express, Parcel Select, Parcel Return Service, International Mail
Parcel Select
Entry points at DDU, SCF, NDC. Optional hold for pickup. Pricing and volume
incentives.
Parcel Return Service
Consumer return merchandise.
International Mail
Service to over 180 countries. Includes FC, GXG, PM, PMEI.
GXG
Global Express Guaranteed
Global Express Guaranteed
1-3 day delivery. Money-back guarantee to approximately 180 countries. Up to $100
insurance, can purchase additional up to $2499.
Dimensions:
Weight up to 70 lbs,
46" x 35" x 46", combination length and girth of 108"
Priority Mail
1-3 day delivery. Includes tracking. Up to $50 insurance. Flat rate, regional, prepaid
pricing. Max weight 70 lbs, max 108" length plus girth. PM subject to Balloon pricing
zones 1-4, Dimensional pricing zones 5-8.
Priority Mail Express
1-2 days. Money-back guarantee. 365 days a year. Includes proof of delivery signature
(if requested), up to $100 insurance, delivery by 3:00pm. Delivery by 10:30am,
Sundays, holidays for additional fee. Premier Service of USPS.
Mailing Services
First Class, Periodicals, Standard, Package Services
First Class
Up to 13 oz, 2-3 day delivery.
Periodicals
Newspapers, magazines, journals, newsletters.
Standard
Printed matter: Flyers, circulars, advertising, newsletters, bulletins, catalogs, small
packages. Includes general merchandise such as large/small gifts. Retail only.
Media
Educations materials: Books, film, manuscripts, CD, DVD
Library
To/from libraries, schools
Bound Printed Matter
