A Manager's Defining Momentcorrect answerPeter Adario - head of the marketing department of Sayer
Micro World
He was married and had three children.
A successful salesman, and a branch manager who supervised 50 people.
Peter Adario's dilemmacorrect answerConflict between Lisa Walters and Kathryn McNeil.
Lisa Walters, a senior manager, a single woman in her late twenties.
McNeil worked for Walter
Kathryn McNeil is a single mother with a six-year-old son.
Walters wants to fire McNeil for falling behind schedule in her work and Adario had to decide whether
to do so.
McNeil was working 60 hours a week, she was not meeting expectations and Adario was inclined to find
a replacement for McNeil and then let her go.
Serving the interests of Sayer's shareholders and customers
Peter Adario believed in creating a "family-friendly" workplace. He viewed situation as an opportunity to
do something.
Peter Adario's results and influencecorrect answerWalters discuses the situation with several other
managers who had offered to help fire McNeil.
McNeil was fired.
Families are an impediment to the efficient operation of the company.
Ignoring the chain of command.
Guidance for Adario's Dilemmacorrect answerWhat other strong, persuasive, competing interpretations
of the situation or problems that I hope to use as a defining moment for my organization? What kind of
interpretation is most likely to win a contest of interpretation inside an organization and influence the
thinking and behavior of other people?
What is the cash value of this situation?
"Have I orchestrated a process that can make the values I care about become the truth for my
organization?"
"Am I playing to win?"
What has Adario learnedcorrect answerHe found he had much more ambivalence about his job.
He felt he had rid himself of a naive view of what it takes to redefine the values of an organization.
, Managers in the middlecorrect answer1. Caught in a situation - conflict between his personal VALUES
and the professional OBLIGATIONS he has as employee/manager dedicated to server best interest of his
employer.
2. Decision he must make - should he fire a talented, female employee who works 60hrs/week?
3. Problem faced by the company - dedicated single mother is not keeping up on an important account
and occasionally misses work due to her family obligations
4. One person in the company presses Peter to fire her and he resists
5. In reflecting on the situation, realizes that the other employees are not married or have children or
are part of 2 parent families where they devote every waking moment and energy to company.
Organization's Defining Momentcorrect answerEdouard Sakiz, CEO of Roussel-Uclaf, the pharmaceutical
company that developed the abortion pill, RU 486.
Sakiz would make the final decisions on introducing the drug.
Guidance for Dilemmacorrect answer"Have I done all I can to secure my position and the strength and
stability of my organizations?"
"Have I thought creatively and imaginatively about my organization's role in society and its relationship
to its stakeholders?"
"Should I play the lion or fox?"
Sakiz played the role as a "fox" in this case.
The government was now ultimately responsible for putting RU 486 on the market.
The company is relieved of the moral burden weighing on its shoulders.
Negotiated Ethicscorrect answer1. The question he must grapple with is "Will his company sell the RU
486 abortion pill OR keep it off the market due to protests by anti-abortion groups and the potential for
economically harmful boycotts of its other products?
Has many underlying questions - including "who does a CEO/manager represent when they make a
critical decision like this?" Many possible answers including the stockholders, management/employees.
customers, nations, best interests of society or the world at large in making such a decision.