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Tentamen (uitwerkingen) Gespreksvaardigheden voor managers en leidinggeven Het grote gesprekkenboek, ISBN: 9789462156258

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Handige theorie die je kan gebruiken voor je examen. Hier in staat uitgelegd wat je moet doen bij welk gesprek.

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Welke theorie gebruik je waar?

Boek/download Pagina’s Te gebruiken voor

Les 1: De basis van de gespreksvoering

Het grote gesprekkenboek H1 18-19 Basismodel communicatie inclusief ruis: wat kan er mis gaan?

20-23 LSD: toepassen in elk gesprek

24-25 4 niveaus: 1. Inhoud; 2. Procedure: 3. Relatie; 4. Gevoel: Op welk niveau kun je het gesprek voeren. Soms
moet je eerst naar een dieper niveau voordat je op de inhoud in kunt gaan.

25-28 Non-verbale communicatie: wat lees je af bij je gesprekspartner?

29-31 Structuur aanbrengen in het gesprek Denk ook aan ODATA:
-Onderwerp
-Doel van het gesprek
-Aanpak Hoe ga je het bespreken?
-Tijd die je hebt
-Afspraken die je maakt

31-38 4 communicatiestijlen: neemt of geeft je partner ruimte? Toont hij wel of geen gevoel? Meebewegen om
contact te maken.

Het grote gesprekkenboek H5, Het 136-140 Voorbereiding van het feedbackgesprek
feedbackgesprek
141-147 Stappen bij het feedbackgesprek

147-152 Adviezen bij positieve feedback

156-158 Over het ontvangen van feedback

LSD in gesprekken - LSD op 1 pagina

Communicatiestijlenmodel - Model nog een keer uitgelegd

Gesprekkencyclus - De HRMgesprekken van selectiegsprek via beoordelinggesprek naar persoonlijk ontwikkelgesprek. Ken

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