HTM18100 LODGING MANAGEMENT Lab Worksheet: Front Office – Reservation and Front Desk

HTM18100 LODGING MANAGEMENT Lab Worksheet: Front Office – Reservation and Front Desk ~Below is a listing of areas that should be covered in the Front Office ­ Reservation and Front Desk component of your Lodging Management Lab at Purdue’s Union Club Hotel. Review it carefully prior to the commencement of the session. To achieve the objectives listed you must participate fully in the work activities of the Union Club Hotel. ~ You are required to work TWO shift in this area. ~ The moment you achieve each objective, indicate this by placing your initials next to the objective. IT IS YOUR RESPONSIBILITY TO ENSURE ALL OBJECTIVES LISTED BELOW ARE ACHIEVED. If certain critical activities did not take place during your shift, ask your immediate supervisor to explain the activity or activities to you. Take notes when necessary. ~ This worksheet is your study guide for the Front Office – Reservation and Front Desk Operations component of your lab test. LEARN AND HAVE FUN!! ~~~~~~~~~~~ At the end of the Reservation component of the lab you should know how to: ___ Process reservations from different sources; ___ Cancel a reservation; ___ Change a reservation; and ___ Create and manage reservation f