NAHQ Practice CPHQ Questions with complete and correct answers

1- In evaluating "long waiting times," a healthcare quality professional best demonstrates components related to staffing, methods, measures, materials, and equipment utilizing A. a run chart. B. a histogram. C. a pie chart. D. an Ishikawa diagram. EXPLANATIONS: A. Run charts are used to track data over time. B. Histograms and bar charts are used to show distribution. C. Pie charts are used to compare parts of a whole. D. An Ishikawa (cause and effect) diagram helps to analyze potential causes. 2- Which of the following are the primary reasons for developing drug formularies? A. manage pharmacy costs, promote patient safety B. reduce medication errors, educate physicians C. encourage the appropriate use of medications, educate physicians D. decrease food and drug interactions, promote patient safety EXPLANATIONS: A. A drug formulary is an approved list of medications, clinical indications, and doses that helps manage pharmacy costs and patient safety. B. Reduced medication errors may result from having a drug formulary, but is not the primary reason for having one. It is also not intended to educate physicians. C. A formulary may encourage the appropriate use of medications, but it is not intended to educate physicians. D. A formulary is intended to promote patient safety, but the primary purpose is not intended to decrease food and drug interactions. 3- Management using quality improvement principles should emphasize the importance of A. staff orientation. B. customers' expectations. C. quarterly statistical reports. D. team selection. EXPLANATIONS: A. Staff orientation is only one component of quality improvement principles. B. The basis of quality improvement is knowing what the customer needs and wants. C. Quarterly statistical reports are only one component of quality improvement principles. D. Team selection is only one component of quality improvement principles. 4- Quality improvement teams are beneficial because they A. improve managerial control. B. promote competition and pride among members. C. maximize expertise and perspectives. D. authorize solutions to problems. EXPLANATIONS: A. Quality improvement teams do not affect managerial control. B. Promoting competition is not a function of quality improvement teams. C. A diverse team, including members with different experience and backgrounds, provides a broader knowledge base and outcomes. D. Authorizing solutions to problems is a function of management. 5- Which of the following is an essential component in a performance improvement report? A. governing body approval B. data analysis and display C. individual performance review D. team composition and attendance EXPLANATIONS: A. The governing body is accountable for the performance improvement program, but their approval is not a component of a performance improvement report. B. The report has no value without having the data displayed and analyzed. C. An individual performance review is not an essential part of a performance improvement report. D. Team composition and attendance are not usually included in a performance improvement report. 6- Which of the following is the primary goal of risk management? A. Identify and manage risks to promote patient safety. B. Maintain an effective incident reporting system. C. Perform failure mode and effects analyses. D. Eliminate financial loss associated with legal actions. EXPLANATIONS: A. Improving patient safety is the primary goal of risk management. B. Incident reporting is a tool that may be used in risk management, but is not the primary goal. C. A failure mode and effects analysis is a proactive method used to help identify problems. D. Risk management programs help protect an organization from financial loss, but it is not the primary goal. 7- 7- The relationship between patient satisfaction and hours per patient day on a medical unit was found to be (r = 0.60, p 0.05). What is the correlation between these two values? A. 0.05 B. 0.36 C. 0.55 D. 0.60 EXPLANATIONS: A. See explanation D. B. See explanation D. C. See explanation D. D. The correlation coefficient (r) is an index that ranges from -1.0 to 1.0 and reflects the extent of a linear relationship between two data sets. The correlation coefficient is 0.60. 8- Hospital A has recently merged with Hospital B. After 6 months, it is noted that Hospital A has successfully transitioned their staff to new organizational values, while Hospital B still struggles. Hospital A's success can best be attributed to A. requiring adoption of new values by all staff. B. support of both hospitals' mission statements. C. acceptance of the new mission and vision statements. D. integrating technology and databases. EXPLANATIONS: A. There is not enough information provided to show that the values were adopted by all staff. B. Support of two mission statements could be confusing to staff and would not lead to an integrated organization. C. Acceptance of the new mission and vision statements demonstrates integration of the two facilities. D. Values are not dependent on the integration of technology and databases. 9- For a quality improvement team to deal effectively with conflict, it is important to appoint which of the following to its membership? A. risk manager B. human resources representative C. facilitator D. senior leader EXPLANATIONS: A. A risk manager's role would not necessarily deal with conflict within a quality improvement team. B. A human resources representative handles staffing issues, but not necessarily conflict, within a team. C. A facilitator is an unbiased party that may help groups deal with conflict. D. A senior leader's role would not necessarily deal with conflict within a quality improvement team. 10- A Failure Mode and Effects Analysis (FMEA) is performed A. to immediately investigate an incident that occurred. B. as a preventative measure before an incident occurs. C. if the severity of an incident led to a patient death. D. when there is a chance of an incident reoccurring. EXPLANATIONS: A. The FMEA process is performed before an incident occurs. B. The FMEA process is a proactive, systematic method of identifying and preventing incidents from occurring. C. The FMEA process examines severity, but before an incident or a death occurs. D. The FMEA process examines the likelihood of occurrence, but before an incident occurs. 11- Which of the following best describes an organizational vision statement? A. It is used as a marketing strategy. B. It defines the structure of the institution. C. It describes the organization's strategic plan. D. It reflects the organization's aspirations. EXPLANATIONS: A. The vision statement may be used for marketing purposes, but it does not define marketing strategies. B. The structure of the institution is not defined in the vision statement. C. The strategic plan is not part of an organization's vision statement. D. Vision is the image or description of what the organization desires to become. 12- The most effective way for a healthcare quality professional to communicate quality improvement activities to the medical staff is by A. developing professional relationships. B. inviting medical staff to an inservice on quality tools. C. evaluating physician participation on quality teams. D. providing outcome data at medical staff meetings. EXPLANATIONS: A. Relationships are needed, but they are not the most effective way to communicate quality improvement activities. B. Inviting medical staff to an inservice does not ensure attendance. C. Evaluating participation is not a communication tool. D. Outcome data communicates objective feedback to medical staff.