CPHQ Practice Quiz
In managed care, the most widely used performance measures arecorrect answerHEDIS Healthcare
Effectiveness Data and Information Set
When conducting a sentinel event review, a root cause analysiscorrect answeridentifies gaps in patient
care processes.
a nurse discovered the wrong hip had been replaced. A healthcare quality professional shouldcorrect
answerperform a root cause analysis.
a major responsibility of senior management regarding continuous quality improvement?correct
answerConduct periodic reviews of the program.
A federally certified electronic health record (EHR) with the capacity for e-prescribing, electronic
exchange of health information, and submission of healthcare quality measures meetscorrect
answermeaningful use requirements
When developing a strategic plan that integrates patient safety, which of the following factors is most
criticalcorrect answerCulture of performance improvement
Minimizing the chances of an adverse event reoccurring includes determining the primary contributing
factor by usingcorrect answerRoot Cause Analysis
In profiling length-of-stay data for benchmarking, it is important that data becorrect answeradjusted for
severity
Which of the following elements must be present in order to evaluate the effectiveness of a healthcare
organization's quality improvement program?correct answerhave quantifiable objectives
The best way to evaluate the effectiveness of performance improvement training is throughcorrect
answerObserved behavioral changes
Balanced scorecards are useful because theycorrect answerput strategy and vision at the center of an
organization's effort
The perception of how an organization operates, including how employees relate to internal and
external customers, is the organizationalcorrect answerCulture
The clinical competency of a physician is determined bycorrect answerCommittee of Peers
refine the differences between an organization's objectives and the stakeholder needs. Which of the
following tools is most appropriate?correct answergap analysis
Examples of human engineeringcorrect answer-eliminating waste thru reduction in motion
A valid data collection tool should incorporatecorrect answerdefinition of data elements
Leaders enhance employee commitment to organizational values by fostering which of the following
types of communication?correct answertimely, open, two-way
In managed care, the most widely used performance measures arecorrect answerHEDIS Healthcare
Effectiveness Data and Information Set
When conducting a sentinel event review, a root cause analysiscorrect answeridentifies gaps in patient
care processes.
a nurse discovered the wrong hip had been replaced. A healthcare quality professional shouldcorrect
answerperform a root cause analysis.
a major responsibility of senior management regarding continuous quality improvement?correct
answerConduct periodic reviews of the program.
A federally certified electronic health record (EHR) with the capacity for e-prescribing, electronic
exchange of health information, and submission of healthcare quality measures meetscorrect
answermeaningful use requirements
When developing a strategic plan that integrates patient safety, which of the following factors is most
criticalcorrect answerCulture of performance improvement
Minimizing the chances of an adverse event reoccurring includes determining the primary contributing
factor by usingcorrect answerRoot Cause Analysis
In profiling length-of-stay data for benchmarking, it is important that data becorrect answeradjusted for
severity
Which of the following elements must be present in order to evaluate the effectiveness of a healthcare
organization's quality improvement program?correct answerhave quantifiable objectives
The best way to evaluate the effectiveness of performance improvement training is throughcorrect
answerObserved behavioral changes
Balanced scorecards are useful because theycorrect answerput strategy and vision at the center of an
organization's effort
The perception of how an organization operates, including how employees relate to internal and
external customers, is the organizationalcorrect answerCulture
The clinical competency of a physician is determined bycorrect answerCommittee of Peers
refine the differences between an organization's objectives and the stakeholder needs. Which of the
following tools is most appropriate?correct answergap analysis
Examples of human engineeringcorrect answer-eliminating waste thru reduction in motion
A valid data collection tool should incorporatecorrect answerdefinition of data elements
Leaders enhance employee commitment to organizational values by fostering which of the following
types of communication?correct answertimely, open, two-way
