Which of the following is NOT part of the seven steps to the Kubler
Ross Change
Curve model?
A. shock
B. experiment
C. angercorrect answerA. anger
All styles are important for different situations an organization may find itself in at any given point in
time. Which of the following leadership styles is best when
an organization is in crisis mode?
A. autocratic
B. empowering
C. transactional
D. transformationalcorrect answerA. Autocratic
Quality Assurancecorrect answerMeasures compliance
with standards
Quality Controlcorrect answerProcess of ensuring products
and services meet consumer
expectations
Performance
Improvementcorrect answerContinuously improve
processes to meet
standards
Quality Defect:
Underusecorrect answerFailing to provide medically necessary care or follow evidence based medical
practice
Quality Defect: Overusecorrect answerProviding a drug or treatment without medical justification
Quality Defect: Misusecorrect answerMedical errors in the provision of care
,DEFECT:
Wrong site surgery
A.
Underuse
Failing to provide medically necessary
care or follow evidence based medical
practice
B.
Overuse
Providing a drug or treatment without
medical justification
C.
Misuse
Medical errors in the provision of carecorrect answerC. Misuse
DEFECT: Use of high tech imaging (MRI, CAT scan) when
other diagnostic tests are sufficient
A.
Underuse
Failing to provide medically necessary
care or follow evidence based medical
practice
B.
Overuse
Providing a drug or treatment without
medical justification
C.
Misuse
Medical errors in the provision of carecorrect answerB. Overuse
DEFECT: Less than 10% of recommended women
,receive annual mammograms
A.
Underuse
Failing to provide medically necessary
care or follow evidence based medical
practice
B.
Overuse
Providing a drug or treatment without
medical justification
C.
Misuse
Medical errors in the provision of carecorrect answerA. Underuse
DEFECT: Nearly 10,000 pneumonia related deaths per
year could be prevented with the
administration of a vaccine
A.
Underuse
Failing to provide medically necessary
care or follow evidence based medical
practice
B.
Overuse
Providing a drug or treatment without
medical justification
C.
Misuse
Medical errors in the provision of carecorrect answerA. Underuse
DEFECT: Administering the wrong drug to a patient or
, resident
A.
Underuse
Failing to provide medically necessary
care or follow evidence based medical
practice
B.
Overuse
Providing a drug or treatment without
medical justification
C.
Misuse
Medical errors in the provision of carecorrect answerC. Misuse
DEFECT: Antibiotics prescribed for simple viral infection
A.
Underuse
Failing to provide medically necessary
care or follow evidence based medical
practice
B.
Overuse
Providing a drug or treatment without
medical justification
C.
Misuse
Medical errors in the provision of carecorrect answerB.
Overuse
Visioncorrect answer•Future goal
•Commitment to both internal and external customer supplier relationships