ADM 201 SalesForce Certification (KC) QUESTIONS
AND ANSWERS 100% CORRECT| 17 PAGES
Universal Containers uses a custom field on the account object to capture the account credit
status. The sales team wants to display the account credit status on opportunities Which feature
should a system administrator use to meet the reqquirements?
o Look-up Field
o Roll-up summary field
o Workflow field update
o Cross-object formula field Correct Answer: CORRECT ANSWER:
Cross-object formula field
An opportunity record created with a close date of July 30, meets the criteria of time -dependent
workflow rule. The time dependent action is scheduled for July 23. What happens if the
opportunity is edited before July 23 and no longer meets the criteria?
o The time dependent action is automatically removed from the queue.
o The time dependent action is put on hold.
o The time dependent action will execute on July 30.
o The time dependent action will execute on July 23 Correct Answer: CORRECT ANSWER:
The time dependent action is automatically removed from the queue.
Universal container has two sales groups; each group has its own unique sales process. What is
the best way to ensure that sales representatives have access to only the stages relevant to their
sales process when working on opportunities?
o Record Types
o Multi-Select Picklists
o Page Layouts
o Roles Correct Answer: CORRECT ANSWER:
Record Types
A marketing user needs to create a new campaign, but the New Button is NOT visible from the
campaign home page. The system administrator has verified that the user has the "Create" profile
permission for the campaign object. How should the system administrator resolve the issue?
o Select the Marketing User checkbox in the user record.
o Select the "Manage Campaigns" profile permission.
o Grant the user "Read" profile permission for the campaign.
o Add the New button to the page layout using the page layout ________ Correct Answer:
CORRECT ANSWER:
Select the Marketing User checkbox in the user record.
What can an administrator configure for users on the search results? (3 answers)
o Objects included in the search
o Fields being searched on for each object.
o Number of records displayed for each object.
o Columns displayed for each object. Correct Answer: CORRECT ANSWER:
,Fields being searched on for each object.
Number of records displayed for each object.
Columns displayed for each object.
What user interface setting must be enabled for users to edit records in a list view? (2 answers)
o Enhanced lists
o Enhanced page layout editor
o Inline editing
o Enhanced profile list views Correct Answer: CORRECT ANSWER:
Enhanced lists
Inline editing
The support group at universal container wants agents to capture different information for
product support and inquiry cases. In addition, the lifecycle for product support cases should
have more steps than the lifecycle for inquiry cases. What feature should an administrator use to
meet the requirement? (3 answers)
o Permission sets
o Record Types
o Support processes
o Page layouts
o Field-level Security Correct Answer: CORRECT ANSWER:
Record Types
Support processes
Page layouts
Sales management at universal containers needs to display the information listed below in each
account record. Amount of all closed won opportunities Amount of all open opportunities Which
feature should a system administrator use to meet this requirement?
o Calculated columns in the related list
o Roll-up summary fields
o Cross-Object formula fields
o Workflow rules with field updates Correct Answer: CORRECT ANSWER:
Roll-up summary fields
What type of field allows users to input text, images, and links?
o Input area
o Text and Image area
o Text area
o Text area (rich) Correct Answer: CORRECT ANSWER:
Text area (rich)
When case assignment rules are being setup, cases can be assigned to whom? (2 answers)
o Queue
o Case Team
o Contact
o User Correct Answer: CORRECT ANSWER:
, Queue
User
What should an administrator consider when setting up case feed?
o Case feed replaces the standard case detail page by default
o The Use Case Feed permission is automatically active for all profiles
o Case feed requires the Service Cloud User feature license
o Chatter Feed tracking must be enabled for the case object. Correct Answer: CORRECT
ANSWER:
Case feed replaces the standard case detail page by default
What type of record access can an administrator grant (2 answers)
o Read/Write only
o Read only
o Read/Write/Delete
o Read/Write/Transfer Correct Answer: CORRECT ANSWER:
Read only
Read/Write only
Which statement is true if a custom fiscal year is enabled? (2 answers)
o The custom fiscal year automatically updates product schedules.
o The custom fiscal year must be defined manually
o The defined custom fiscal year only affects forecasts
o The custom fiscal year setting CANNOT be disabled Correct Answer: CORRECT ANSWER:
The custom fiscal year must be defined manually
The custom fiscal year setting CANNOT be disabled
A system administrator at Universal Containers needs to transfer records from one user to
another. What object can be transferred using the mass transfer tool? (2 answers)
o Leads
o Campaigns
o Quotas
o Accounts Correct Answer: CORRECT ANSWER:
Leads
Accounts
What must an administrator do when creating a record type?
o Create a new page layout for the record type
o Set the field-level security for the record type
o Assign the record type to the appropriate profiles
o Add the record type to the required user records Correct Answer: CORRECT ANSWER:
Assign the record type to the appropriate profiles
A system administrator at universal containers created a new account record type. However, sales
users are unable to select record type when creating new account records. What is a possible
reason for this? (2 answers)
AND ANSWERS 100% CORRECT| 17 PAGES
Universal Containers uses a custom field on the account object to capture the account credit
status. The sales team wants to display the account credit status on opportunities Which feature
should a system administrator use to meet the reqquirements?
o Look-up Field
o Roll-up summary field
o Workflow field update
o Cross-object formula field Correct Answer: CORRECT ANSWER:
Cross-object formula field
An opportunity record created with a close date of July 30, meets the criteria of time -dependent
workflow rule. The time dependent action is scheduled for July 23. What happens if the
opportunity is edited before July 23 and no longer meets the criteria?
o The time dependent action is automatically removed from the queue.
o The time dependent action is put on hold.
o The time dependent action will execute on July 30.
o The time dependent action will execute on July 23 Correct Answer: CORRECT ANSWER:
The time dependent action is automatically removed from the queue.
Universal container has two sales groups; each group has its own unique sales process. What is
the best way to ensure that sales representatives have access to only the stages relevant to their
sales process when working on opportunities?
o Record Types
o Multi-Select Picklists
o Page Layouts
o Roles Correct Answer: CORRECT ANSWER:
Record Types
A marketing user needs to create a new campaign, but the New Button is NOT visible from the
campaign home page. The system administrator has verified that the user has the "Create" profile
permission for the campaign object. How should the system administrator resolve the issue?
o Select the Marketing User checkbox in the user record.
o Select the "Manage Campaigns" profile permission.
o Grant the user "Read" profile permission for the campaign.
o Add the New button to the page layout using the page layout ________ Correct Answer:
CORRECT ANSWER:
Select the Marketing User checkbox in the user record.
What can an administrator configure for users on the search results? (3 answers)
o Objects included in the search
o Fields being searched on for each object.
o Number of records displayed for each object.
o Columns displayed for each object. Correct Answer: CORRECT ANSWER:
,Fields being searched on for each object.
Number of records displayed for each object.
Columns displayed for each object.
What user interface setting must be enabled for users to edit records in a list view? (2 answers)
o Enhanced lists
o Enhanced page layout editor
o Inline editing
o Enhanced profile list views Correct Answer: CORRECT ANSWER:
Enhanced lists
Inline editing
The support group at universal container wants agents to capture different information for
product support and inquiry cases. In addition, the lifecycle for product support cases should
have more steps than the lifecycle for inquiry cases. What feature should an administrator use to
meet the requirement? (3 answers)
o Permission sets
o Record Types
o Support processes
o Page layouts
o Field-level Security Correct Answer: CORRECT ANSWER:
Record Types
Support processes
Page layouts
Sales management at universal containers needs to display the information listed below in each
account record. Amount of all closed won opportunities Amount of all open opportunities Which
feature should a system administrator use to meet this requirement?
o Calculated columns in the related list
o Roll-up summary fields
o Cross-Object formula fields
o Workflow rules with field updates Correct Answer: CORRECT ANSWER:
Roll-up summary fields
What type of field allows users to input text, images, and links?
o Input area
o Text and Image area
o Text area
o Text area (rich) Correct Answer: CORRECT ANSWER:
Text area (rich)
When case assignment rules are being setup, cases can be assigned to whom? (2 answers)
o Queue
o Case Team
o Contact
o User Correct Answer: CORRECT ANSWER:
, Queue
User
What should an administrator consider when setting up case feed?
o Case feed replaces the standard case detail page by default
o The Use Case Feed permission is automatically active for all profiles
o Case feed requires the Service Cloud User feature license
o Chatter Feed tracking must be enabled for the case object. Correct Answer: CORRECT
ANSWER:
Case feed replaces the standard case detail page by default
What type of record access can an administrator grant (2 answers)
o Read/Write only
o Read only
o Read/Write/Delete
o Read/Write/Transfer Correct Answer: CORRECT ANSWER:
Read only
Read/Write only
Which statement is true if a custom fiscal year is enabled? (2 answers)
o The custom fiscal year automatically updates product schedules.
o The custom fiscal year must be defined manually
o The defined custom fiscal year only affects forecasts
o The custom fiscal year setting CANNOT be disabled Correct Answer: CORRECT ANSWER:
The custom fiscal year must be defined manually
The custom fiscal year setting CANNOT be disabled
A system administrator at Universal Containers needs to transfer records from one user to
another. What object can be transferred using the mass transfer tool? (2 answers)
o Leads
o Campaigns
o Quotas
o Accounts Correct Answer: CORRECT ANSWER:
Leads
Accounts
What must an administrator do when creating a record type?
o Create a new page layout for the record type
o Set the field-level security for the record type
o Assign the record type to the appropriate profiles
o Add the record type to the required user records Correct Answer: CORRECT ANSWER:
Assign the record type to the appropriate profiles
A system administrator at universal containers created a new account record type. However, sales
users are unable to select record type when creating new account records. What is a possible
reason for this? (2 answers)
