C429 Healthcare Operations Management – Quiz 1,100% CORRECT

C429 Healthcare Operations Management – Quiz 1 A.1 Health care organizations play an important role in population health. Given the current directions in health service delivery, which of the following is the most important role for a health care organization to play? a) developing secondary prevention clinics in collaboration with community agencies and disease-related organizations b) developing primary prevention programs for the community in conjunction with community agencies c) facilitating the community development approach to managing the determinants of health for specific high risk populations in the community d) none of the above A.2 Which of the following statements is the most important consideration in developing an effective media relations program for a health service organization? a) identify clear objectives for a media relations program and ensure they are communicated to everyone concerned b) invite the media to an open house at your organization c) maintain regular communication with the media on topical issues d) advise members of the media regarding their role at the organization A.3 You are the newly appointed CEO of a health care organization, In the first few weeks in your new position, you are concerned by the lack of consistent understanding of the organization’s strategy on the part of your executives. Some have even commented that "it doesn't seem to make any difference anyway...people do what they've always done and feel they need to do." You have discovered that, while there is a strategic plan for your organization,, there is no formal planning process and the setting of the strategic directions was historically the pursue of the past CEO and the VP Finance. You would like to create a formal strategic planning process that is more inclusive, and is a meaningful guide to the actions of your executives and their staff. At what stage of the strategic planning process should you involve your executives? a) the strategy formation stage, where the initial ideas around what the strategy should be are developed b) after the point of receiving approval to develop your strategy further from your Board c) the strategy implementation stage, where you present your strategy and seek assistance in implementing it d) the strategy evaluation stage, where you formulate the strategy, put it in place, and call upon your executives six months later to comment on its effectiveness A.4 There are several activities which are essential to effective strategic planning. They include: 1) CEO defined vision, mission and values 2) defined roles and responsibilities 3) adequate consultation, discussion, and feedback 4) indicators that will be measured and monitored a) 1, 2, and 3 b) 1, 2, and 4 c) 2, 3, and 4 d) all of the above A.5 Many program evaluation systems have focused on program outputs (goods and services), but there has been a definite shift towards recognizing the need to evaluate program outcomes (the impact of a service on clients). Which of the following are program outcomes? 1. to discharge 85 percent of patients after four days 2. to increase the number of patients seen weekly from 70 to 100 3. to increase patients’ knowledge of how to minimize lower back pain 4. to increase exercise tolerance of cardiac patients a) 1,2 and 3 b) 3 & 4 c) 1 & 2 d) 2, 3, and 4 A.6 Emotional self-awareness involves: 1. recognizing one's emotions and their impact on others; 2. assessing one's emotional strengths; 3. striving to understand one's emotional triggers; 4. leveraging negative feelings to drive motivation and action. a) 1 and 2; b) 1, 2, 3; c) 1, 3, 4; d) 1, 2, 4 A.7 A health care leader who navigates socio-political environments does the following: 1. collaborates to address emerging issues; 2. forms partnerships to achieve positive outcomes for all stakeholders; 3. anticipates situations in which concensus is not attainable to resolve matters between conflicting parties; 4. rejects public-private partnerships in order to avoid conflict among stakeholders. a) 1, 2, 3; b) 2, 3, 4; c) 1, 3, 4; d) 1, 2, 4 Answers 1. b 2. a 3. a 4. c 5. b 6. b 7. a