Certified Revenue Cycle Representative - CRCR
(2022/2023) Exam Guide Pack.
What are collection agency fees based on?
A percentage of dollars collected
Self-funded benefit plans may choose to coordinate benefits using the gender
rule or what other rule?
Birthday
In what type of payment methodology is a lump sum or bundled payment
negotiated between the payer and some or all providers?
Case rates
What customer service improvements might improve the patient accounts
department?
Holding staff accountable for customer service during performance reviews
What is an ABN (Advance Beneficiary Notice of Non-coverage) required to do?
Inform a Medicare beneficiary that Medicare may not pay for the order or service
What type of account adjustment results from the patient's unwillingness to pay
for a self-pay balance?
Bad debt adjustment
What is the initial hospice benefit?
,Two 90-day periods and an unlimited number of subsequent periods
When does a hospital add ambulance charges to the Medicare inpatient claim?
If the patient requires ambulance transportation to a skilled nursing facility
How should a provider resolve a late-charge credit posted after an account is
billed?
Post a late-charge adjustment to the account
an increase in the dollars aged greater than 90 days from date of service
indicate what about accounts
They are not being processed in a timely manner
What is an advantage of a preregistration program?
It reduces processing times at the time of service
What are the two statutory exclusions from hospice coverage?
Medically unnecessary services and custodial care
What core financial activities are resolved within patient access?
Scheduling, insurance verification, discharge processing, and payment of point-of-
service receipts
What statement applies to the scheduled outpatient?
The services do not involve an overnight stay
How is a mis-posted contractual allowance resolved?
,Comparing the contract reimbursement rates with the contract on the admittance
advice to identify the correct amount
What type of patient status is used to evaluate the patient's need for inpatient
care?
Observation
Coverage rules for Medicare beneficiaries receiving skilled nursing care require
that the beneficiary has received what?
Medically necessary inpatient hospital services for at least 3 consecutive days
before the skilled nursing care admission
When is the word "SAME" entered on the CMS 1500 billing form in Field 0$?
When the patient is the insured
What are non-emergency patients who come for service without prior
notification to the provider called?
Unscheduled patients
If the insurance verification response reports that a subscriber has a single
policy, what is the status of the subscriber's spouse?
Neither enrolled not entitled to benefits
Regulation Z of the Consumer Credit Protection Act, also known as the Truth in
Lending Act, establishes what?
Disclosure rules for consumer credit sales and consumer loans
What is a principal diagnosis?
, Primary reason for the patient's admission
Collecting patient liability dollars after service leads to what?
Lower accounts receivable levels
What is the daily out-of-pocket amount for each lifetime reserve day used?
50% of the current deductible amount
What service provided to a Medicare beneficiary in a rural health clinic (RHC) is
not billable as an RHC services?
Inpatient care
What code indicates the disposition of the patient at the conclusion of service?
Patient discharge status code
What are hospitals required to do for Medicare credit balance accounts?
They result in lost reimbursement and additional cost to collect
When an undue delay of payment results from a dispute between the patient
and the third party payer, who is responsible for payment?
Patient
Medicare guidelines require that when a test is ordered for a LCD or NCD exists,
the information provided on the order must include:
A valid CPT or HCPCS code
With advances in internet security and encryption, revenue-cycle processes are
expanding to allow patients to do what?
(2022/2023) Exam Guide Pack.
What are collection agency fees based on?
A percentage of dollars collected
Self-funded benefit plans may choose to coordinate benefits using the gender
rule or what other rule?
Birthday
In what type of payment methodology is a lump sum or bundled payment
negotiated between the payer and some or all providers?
Case rates
What customer service improvements might improve the patient accounts
department?
Holding staff accountable for customer service during performance reviews
What is an ABN (Advance Beneficiary Notice of Non-coverage) required to do?
Inform a Medicare beneficiary that Medicare may not pay for the order or service
What type of account adjustment results from the patient's unwillingness to pay
for a self-pay balance?
Bad debt adjustment
What is the initial hospice benefit?
,Two 90-day periods and an unlimited number of subsequent periods
When does a hospital add ambulance charges to the Medicare inpatient claim?
If the patient requires ambulance transportation to a skilled nursing facility
How should a provider resolve a late-charge credit posted after an account is
billed?
Post a late-charge adjustment to the account
an increase in the dollars aged greater than 90 days from date of service
indicate what about accounts
They are not being processed in a timely manner
What is an advantage of a preregistration program?
It reduces processing times at the time of service
What are the two statutory exclusions from hospice coverage?
Medically unnecessary services and custodial care
What core financial activities are resolved within patient access?
Scheduling, insurance verification, discharge processing, and payment of point-of-
service receipts
What statement applies to the scheduled outpatient?
The services do not involve an overnight stay
How is a mis-posted contractual allowance resolved?
,Comparing the contract reimbursement rates with the contract on the admittance
advice to identify the correct amount
What type of patient status is used to evaluate the patient's need for inpatient
care?
Observation
Coverage rules for Medicare beneficiaries receiving skilled nursing care require
that the beneficiary has received what?
Medically necessary inpatient hospital services for at least 3 consecutive days
before the skilled nursing care admission
When is the word "SAME" entered on the CMS 1500 billing form in Field 0$?
When the patient is the insured
What are non-emergency patients who come for service without prior
notification to the provider called?
Unscheduled patients
If the insurance verification response reports that a subscriber has a single
policy, what is the status of the subscriber's spouse?
Neither enrolled not entitled to benefits
Regulation Z of the Consumer Credit Protection Act, also known as the Truth in
Lending Act, establishes what?
Disclosure rules for consumer credit sales and consumer loans
What is a principal diagnosis?
, Primary reason for the patient's admission
Collecting patient liability dollars after service leads to what?
Lower accounts receivable levels
What is the daily out-of-pocket amount for each lifetime reserve day used?
50% of the current deductible amount
What service provided to a Medicare beneficiary in a rural health clinic (RHC) is
not billable as an RHC services?
Inpatient care
What code indicates the disposition of the patient at the conclusion of service?
Patient discharge status code
What are hospitals required to do for Medicare credit balance accounts?
They result in lost reimbursement and additional cost to collect
When an undue delay of payment results from a dispute between the patient
and the third party payer, who is responsible for payment?
Patient
Medicare guidelines require that when a test is ordered for a LCD or NCD exists,
the information provided on the order must include:
A valid CPT or HCPCS code
With advances in internet security and encryption, revenue-cycle processes are
expanding to allow patients to do what?
