NHA questions and answers for the Final
test (Answered) 100% Correct
A medical assistant is reporting a patient fall that occurred in the front lobby of
the clinic. What is the purpose of the assistant preparing an incident report?
To avoid future reoccurrences
A medical assistant witnesses a coworker knowingly commit an unlawful and
wrongful act. The assistant should identify this act as which of the following
types of negligence?
Malfeasance.
When measuring the vital signs of a 10-year-old child, a medical assistant
recognizes indications of abuse. Which of the following actions should the
assistant take?
Notify the child's provider.
A patient expresses to a medical assistant that he would like to designate his
daughter as his health care proxy. The assistant should inform him that which of
the following is the minimum age to be eligible as a health care proxy?
18
A medical assistant is assisting a provider with a gynecological examination on a
patient. The patient says, "My religious beliefs do not allow me to use
contraception." The assistant should expect the provider to make which of the
following statements?
You have the right to make choices regarding your health
A medical assistant should recognize that which of the following provides
instructions for an emergency medical technician to follow when transporting an
elderly or critically ill patient?
Medical Order for Life-Sustaining Treatment
A medical assistant should recognize that which of the following entities must
adhere to HIPAA guidelines?
Health care clearinghouses
A medical assistant sees a coworker take a pain medication from a locked
cabinet. The assistant knows that the coworker is a single mother who has a child
who was recently injured. Which of the following types of ethical situations does
this problem create for the assistant?
Ethical distress
A medical assistant should identify which of the following as the legal document
that states the life-saving procedures a patient authorizes in the event he is
incapable of verbalizing his desire for medical treatment?
Living will
Which of the following moral codes should a medical assistant reference when
facing an ethical dilemma?
AMA Code of Ethics
,A medical assistant left her computer unlocked with a patient's chart visible.
Which of the following actions should the assistant take in the future to prevent
unauthorized viewing of patient information?
Place privacy filters on the monitor screen
A medical assistant should recognize that once advance directives are in place,
they can be updated at which of the following times?
At any time
Which of the following gives patients the rights over their health care information,
including the right to receive a copy of their information, the right to ensure their
medical records are correct, and the right to know who had access to their
records?
HIPAA
Employers are accountable for providing a safe and healthy workplace for
employees by setting and enforcing standards. This environment is achieved by
providing training, outreach, education, and assistance. Which of the following
regulatory agencies oversees this standard?
Occupational Safety and Health Administration (OSHA)
A patient believes that her health care privacy has been violated. A medical
assistant should know that the patient's complaint must be filed within how many
days?
180.
When designating a medical power of attorney, a medical assistant should
identify which of the following people as an acceptable choice for a health care
proxy?
A member of the patient's faith community
A medical assistant is speaking with a patient. Which of the following might occur
as a barrier to communication?
Stereotyping
When communicating on the telephone with a patient, which of the following
actions by a medical assistant demonstrates the use of appropriate technique for
outgoing calls?
Allowing the patient to be the one to end the call
A medical assistant is caring for a patient who is frustrated and states, "My
doctor doesn't have any idea how to treat my condition." Which of the following
responses by the assistant is an example of therapeutic communication?
Are you saying that you don't think your provider knows how to help you?"
Which of the following elements is essential for successful teamwork?
Related short-term and long-term goals
In which of the following locations should the inside address appear in a
business letter?
Between the dateline and the salutation
To be a successful member of a team, which of the following actions should a
medical assistant take?
Demonstrate willingness to perform extra duties.
, During the admission process, a patient explains the manifestations of his chief
complaint to the medical assistant. Which of the following actions should the
assistant take?
Document the patient's concerns in the medical record
A medical assistant is approached by a patient who is angry and yelling. Which of
the following actions should the assistant take?
Remain calm.
A patient calls into the office to report that her medication is "not working."
Which of the following responses should the medical assistant make?
"I will notify the provider about your situation."
A medical assistant is providing discharge instructions for a patient who is
visually impaired. Which of the following actions should the assistant take?
Notify the patient when entering the room..
A medical assistant is engaging in conversation with a patient who was recently
terminated from the practice. The patient has come to the office and is
demanding an explanation. Which of the following actions should the assistant
take?
Acknowledge the patient's concern.
A medical assistant is checking in a patient who does not speak the same
language as the assistant. Which of the following actions should the assistant
take?
Ask a bilingual staff member to assist with communication..
A medical assistant is checking in a patient who is hearing impaired. Which of the
following actions should the assistant take?
Stand within the patient's field of vision.
A patient in the waiting room approaches a medical assistant and states, "I've
been waiting 30 minutes to see my doctor. Can't you do something?" Which of
the following responses by the assistant is an example of active listening?
"You sound frustrated about how long you've been waiting."
A medical assistant is preparing a business correspondence. Which of the
following is a characteristic of the modified block letter style?
The complimentary closing is centered on the page.
What information is required for a pediatric patient that is not required of an adult
patient?
The name of the patient's parent
In which of the following situations would a patient be allowed to refuse
treatment?
A 13-year-old patient who has miscarried
Who must discuss the informed consent form with a patient prior to the patient
signing?
The patient's physician
Which of the following would be charted in the "objective" section when using
the SOAP method?
A patient's blood pressure
Which of the following is the correct device to perform a Pulmonary Function
Test?
test (Answered) 100% Correct
A medical assistant is reporting a patient fall that occurred in the front lobby of
the clinic. What is the purpose of the assistant preparing an incident report?
To avoid future reoccurrences
A medical assistant witnesses a coworker knowingly commit an unlawful and
wrongful act. The assistant should identify this act as which of the following
types of negligence?
Malfeasance.
When measuring the vital signs of a 10-year-old child, a medical assistant
recognizes indications of abuse. Which of the following actions should the
assistant take?
Notify the child's provider.
A patient expresses to a medical assistant that he would like to designate his
daughter as his health care proxy. The assistant should inform him that which of
the following is the minimum age to be eligible as a health care proxy?
18
A medical assistant is assisting a provider with a gynecological examination on a
patient. The patient says, "My religious beliefs do not allow me to use
contraception." The assistant should expect the provider to make which of the
following statements?
You have the right to make choices regarding your health
A medical assistant should recognize that which of the following provides
instructions for an emergency medical technician to follow when transporting an
elderly or critically ill patient?
Medical Order for Life-Sustaining Treatment
A medical assistant should recognize that which of the following entities must
adhere to HIPAA guidelines?
Health care clearinghouses
A medical assistant sees a coworker take a pain medication from a locked
cabinet. The assistant knows that the coworker is a single mother who has a child
who was recently injured. Which of the following types of ethical situations does
this problem create for the assistant?
Ethical distress
A medical assistant should identify which of the following as the legal document
that states the life-saving procedures a patient authorizes in the event he is
incapable of verbalizing his desire for medical treatment?
Living will
Which of the following moral codes should a medical assistant reference when
facing an ethical dilemma?
AMA Code of Ethics
,A medical assistant left her computer unlocked with a patient's chart visible.
Which of the following actions should the assistant take in the future to prevent
unauthorized viewing of patient information?
Place privacy filters on the monitor screen
A medical assistant should recognize that once advance directives are in place,
they can be updated at which of the following times?
At any time
Which of the following gives patients the rights over their health care information,
including the right to receive a copy of their information, the right to ensure their
medical records are correct, and the right to know who had access to their
records?
HIPAA
Employers are accountable for providing a safe and healthy workplace for
employees by setting and enforcing standards. This environment is achieved by
providing training, outreach, education, and assistance. Which of the following
regulatory agencies oversees this standard?
Occupational Safety and Health Administration (OSHA)
A patient believes that her health care privacy has been violated. A medical
assistant should know that the patient's complaint must be filed within how many
days?
180.
When designating a medical power of attorney, a medical assistant should
identify which of the following people as an acceptable choice for a health care
proxy?
A member of the patient's faith community
A medical assistant is speaking with a patient. Which of the following might occur
as a barrier to communication?
Stereotyping
When communicating on the telephone with a patient, which of the following
actions by a medical assistant demonstrates the use of appropriate technique for
outgoing calls?
Allowing the patient to be the one to end the call
A medical assistant is caring for a patient who is frustrated and states, "My
doctor doesn't have any idea how to treat my condition." Which of the following
responses by the assistant is an example of therapeutic communication?
Are you saying that you don't think your provider knows how to help you?"
Which of the following elements is essential for successful teamwork?
Related short-term and long-term goals
In which of the following locations should the inside address appear in a
business letter?
Between the dateline and the salutation
To be a successful member of a team, which of the following actions should a
medical assistant take?
Demonstrate willingness to perform extra duties.
, During the admission process, a patient explains the manifestations of his chief
complaint to the medical assistant. Which of the following actions should the
assistant take?
Document the patient's concerns in the medical record
A medical assistant is approached by a patient who is angry and yelling. Which of
the following actions should the assistant take?
Remain calm.
A patient calls into the office to report that her medication is "not working."
Which of the following responses should the medical assistant make?
"I will notify the provider about your situation."
A medical assistant is providing discharge instructions for a patient who is
visually impaired. Which of the following actions should the assistant take?
Notify the patient when entering the room..
A medical assistant is engaging in conversation with a patient who was recently
terminated from the practice. The patient has come to the office and is
demanding an explanation. Which of the following actions should the assistant
take?
Acknowledge the patient's concern.
A medical assistant is checking in a patient who does not speak the same
language as the assistant. Which of the following actions should the assistant
take?
Ask a bilingual staff member to assist with communication..
A medical assistant is checking in a patient who is hearing impaired. Which of the
following actions should the assistant take?
Stand within the patient's field of vision.
A patient in the waiting room approaches a medical assistant and states, "I've
been waiting 30 minutes to see my doctor. Can't you do something?" Which of
the following responses by the assistant is an example of active listening?
"You sound frustrated about how long you've been waiting."
A medical assistant is preparing a business correspondence. Which of the
following is a characteristic of the modified block letter style?
The complimentary closing is centered on the page.
What information is required for a pediatric patient that is not required of an adult
patient?
The name of the patient's parent
In which of the following situations would a patient be allowed to refuse
treatment?
A 13-year-old patient who has miscarried
Who must discuss the informed consent form with a patient prior to the patient
signing?
The patient's physician
Which of the following would be charted in the "objective" section when using
the SOAP method?
A patient's blood pressure
Which of the following is the correct device to perform a Pulmonary Function
Test?
