WGU C202 PRE-ASSESSMENT: MANAGING HUMAN CAPITAL (UXC2) PUXC,100% CORRECT

WGU C202 PRE-ASSESSMENT: MANAGING HUMAN CAPITAL (UXC2) PUXC Attempt #1 Status: Passed 1. Which situation is an example of a managerial ethical dilemma? YOUR ANSWER CORRECT ANSWER Exchanging birthday cards with a longtime employee Seeing an employee outside of work hours behaving rudely to a clerk in a store Reading an article in the newspaper about a crime committed by the relative of an employee Being asked to directly supervise a family member 2. A human resource manual specifies that employees cannot be terminated or punished for refusing to follow an illegal request made by a supervisor. Which standard is being applied to resolve this ethical dilemma? YOUR ANSWER CORRECT ANSWER Virtue standard Rights standard Utilitarian standard Common good standard 3. What is the goal of affirmative action? YOUR ANSWER CORRECT ANSWER To bar employment decisions based on ability and qualikcations To rely on legal remedies such as lawsuits and injunctions for success To seek to remedy past practices that innately caused an adverse effect on applicants To focus on changing institutional demographics in an organization from the top- down 4. A female employer is accused of having an employment practice that negatively impacts women. The employer responds that she has the same requirements for male and female applicants and wants to hire other women. Why is this case a potential demonstration of adverse impact? YOUR ANSWER CORRECT ANSWER Adverse impact is based on intentional sex discrimination. Adverse impact must be the result of unequal promotion rather than unequal hiring. Adverse impact is unintentional and relates to policies applied to all employees. Adverse impact must be proven by examination of a society’s history of discrimination, not an individual’s history. 5. Which protected classes must a company set hiring goals for under Executive Order 11246? YOUR ANSWER CORRECT ANSWER YOUR ANSWER CORRECT ANSWER Religious groups and workers over the age 40 Minorities and disabled veterans Minorities and women Native Americans and people with disabilities 6. An employer terminates an employee for being unattractive and putting less effort in personal appearance. Why is this permitted under an at-will employment relationship? YOUR ANSWER CORRECT ANSWER An employer can terminate an employee for a retaliatory reason. An employer can terminate an employee for discriminatory reasons. An employer can terminate an employee for an illegal reason. An employer can terminate an employee for an immoral reason. 7. Which law guarantees that a woman can take unpaid time off following the birth of her child without fear of losing her job? YOUR ANSWER CORRECT ANSWER The Rehabilitation Act of 1973 The Family and Medical Leave Act of 1993 The Family Friendly Leave Act of 1994 The Genetic Information Nondiscrimination Act of 2008 8. What is the goal of the Uniformed Services Employment and Reemployment Rights Act of 1994? YOUR ANSWER CORRECT ANSWER To increase racial diversity in all branches of the military To encourage more women to consider employment in the military To prevent discrimination against employees who may be called into active military service To guarantee that workers with military backgrounds receive pay from private employers while serving on military deployments 9. Which event should be covered under workers' compensation? YOUR ANSWER CORRECT ANSWER Spraining an ankle while running on vacation Breaking an arm while at work Losing a job for poor performance Being kred from an at-will position 10. How does an organization’s human resource strategy support the organization’s business strategy? YOUR ANSWER CORRECT ANSWER By directing publicity and advertising approaches that communicate its vision By encouraging innovative supply chain solutions By helping it to acquire, develop, and retain the talent needed to fulkll its strategy By providing management with useful production metrics for assessing progress 11. What is a primary function of human resource management? YOUR ANSWER CORRECT ANSWER Controlling costs Retaining talent Developing production goals Setting legal regulations 12. How does effective human resource management improve organizational performance? YOUR ANSWER CORRECT ANSWER It helps determine the ultimate long-range goals of a company. It enhances a company’s ability to cope with growth and change. It directs the company’s leadership to make smarter knancial decisions. It assesses the market’s need for new or improved products and services. 13. Which characteristic of an employee should human resource management focus on to enhance organizational culture? Fit within an organization Length of association with an organization Need for employment within an organization Motivation to advance within an organization 14. Which belief is an example of bias creating barriers to equal treatment in an organization? YOUR ANSWER CORRECT ANSWER Extroverted employees are the most effective. Increasing prokts is an appropriate company goal. Ability to adapt to change is a useful employee trait. A small workplace can accommodate diverse cultures. 15. Which factor in successful organizational change can be provided through effective human resource management? YOUR ANSWER CORRECT ANSWER Trust Quality Innovation Optimism 16. What is the organization’s formal system of task, power, and reporting relationships called? YOUR ANSWER CORRECT ANSWER An organizational design An organizational structure An organizational chart An organizational style 17. How does human resource management support organizational leadership? YOUR ANSWER CORRECT ANSWER By documenting hiring processes that promote accession, efkciency, and timeliness By providing employees with opportunities for professional development and growth By creating clear policies related to employee schedules and document control By setting individual limits for vacation time and knancial benekts 18. Which decision can human resource management assist with during the combination stage of mergers and acquisitions? YOUR ANSWER CORRECT ANSWER Which employees to retain YOUR ANSWER CORRECT ANSWER What the goal of combination will be When to declare the combination a success How the new location is designed 19. How can human resource managers serve as internal consultants? YOUR ANSWER CORRECT ANSWER By helping managers develop business plans By helping managers avoid common training pitfalls By conducting cost audits By assisting in the planning of social events 20. What are two uses of a job analysis? YOUR ANSWER CORRECT ANSWER Establishing job requirements and designing job-based safety equipment Creating a job’s standard operating procedures and establishing succession plans Developing a recruiting plan and designing a compensation plan for a particular job Producing job performance objectives and determining appropriate efkciency benchmarks 21. How can human resource managers use performance metrics to benefit their organizations? YOUR ANSWER CORRECT ANSWER They can use metrics that reveal weakness in a critical division to influence stafkng plans. They can use metrics that measure trivial aspects of performance to set a tone of high expectations. They can use metrics that focus on positive results to create a sense of dissatisfaction among employees. They can use metrics that are reported to suppliers and vendors to increase operational transparency. 22. What should human resource managers use to determine performance metrics? YOUR ANSWER CORRECT ANSWER Business goals Employee needs Manager instincts Prokt expectations 23. Which aspect of an organization is increased when policies of inclusion are adopted? YOUR ANSWER CORRECT ANSWER Its talent pool Its mission statement YOUR ANSWER CORRECT ANSWER Its performance metrics Its workplace safety rating 24. Why might an organization want to increase its efforts at inclusion and diversity? YOUR ANSWER CORRECT ANSWER To reduce costs of employee benekts To reduce negative public relations To focus attention on promotion policies To increase the average level of employee education 25. Classify each example as either a policy or a procedure. Answer options may be used more than once or not at all. YOUR ANSWER CORRECT ANSWER Employees should avoid using language that could be interpreted as discriminatory. Procedure Policy To receive reimbursement, employees need to submit receipts from travel and dining. Procedure Procedure YOUR ANSWER CORRECT ANSWER The company advocates, in all operational aspects, for diversity of experience, background, and culture to support innovation, workplace environment, employees, customers, and stakeholders. Policy Policy Employees wishing to take time off should give prior written notice to their supervisors. Procedure Procedure 26. How does an employee handbook protect employers? YOUR ANSWER CORRECT ANSWER It improves the performance and reduces the training costs of new employees. It discourages employees from taking advantage of legal protections provided by federal law. It ensures that employees are informed about company expectations, policies, and benekts. It reduces the requirements to provide insurance, retirement funds, and other benekts to employees. 27. Which situation is an example of poor person-organizational fit? YOUR ANSWER CORRECT ANSWER An employee shares the employer’s attitudes and personality, but lacks the specikc training required to excel in the position. YOUR ANSWER CORRECT ANSWER An employee has the necessary training and skills for a position, but has a different set of values than the employer. An employee who works smoothly with all coworkers is valued while requiring a great deal of assistance to perform the job. A relatively unskilled employee is able to use experience to get promoted by matching the company’s expected level of competitiveness. 28. How does sourcing affect recruiting? YOUR ANSWER CORRECT ANSWER Sourcing determines whether recruiting programs will be required. Effective sourcing improves the compatibility of talent pools to open positions. Strong sourcing decisions can make up for weak recruiting efforts. Sourcing makes up for dekcits in recruiting plans. 29. What is a benefit of external recruiting? YOUR ANSWER CORRECT ANSWER External hires can bring in new ideas and insights. External hires can be less expensive to identify and recruit. External hires can be more productive in their positions early on. External hires can be measured more easily using existing metrics. 30. Which request might be asked during a case interview? YOUR ANSWER CORRECT ANSWER Tell me about your experiences with past failures and successes Describe a situation in which you have successfully solved a difkcult problem Show which skills you have that will best benekt this company’s goals and mission Explain how you would react if you were asked by a coworker to take shortcuts to meet job expectations 31. Why might human resource managers place limited importance on distributive fairness in the hiring process? YOUR ANSWER CORRECT ANSWER Only those hired tend to appreciate the outcomes of the process. Executives, rather than candidates, care about fairness in hiring. This type of fairness cannot be measured in any meaningful manner. More people benekt from this measurement than from other fairness issues. 32. Which step in an effective training program involves determining the best setting, methods, and materials to be used? YOUR ANSWER CORRECT ANSWER Assessing training needs YOUR ANSWER CORRECT ANSWER Designing training systems Evaluating training outcomes Developing training objectives 33. Which type of training includes both role-playing and action learning? YOUR ANSWER CORRECT ANSWER Virtual training Classroom training On-the-job training Experiential training 34. What does a person’s learning style determine? YOUR ANSWER CORRECT ANSWER The likelihood of being promoted The position that is the best kt The rewards that will be the most motivational The instructional methods that are the most effective for training 35. During which level of Kirkpatrick’s training evaluation might participants take a test on the training materials? YOUR ANSWER CORRECT ANSWER Reaction Learning Behavior Results 36. How can performance management help an organization evaluate change initiatives, training procedures, and new technologies? YOUR ANSWER CORRECT ANSWER By generating useful data By attracting leaders with vision By improving workplace diversity By anticipating customers’ future demands 37. How can goal setting boost employee performance? YOUR ANSWER CORRECT ANSWER By clarifying job requirements and rules By focusing attention on specikc objectives By explaining the reasons behind an initiative By guaranteeing a positive outcome for stakeholders 38. Which source of performance information is most knowledgeable about an employee’s day-to-day performance in self-managed teams? YOUR ANSWER CORRECT ANSWER Coworker Customer Supervisor Subordinate 39. How does providing regular feedback to employees relate to their goals? YOUR ANSWER CORRECT ANSWER It minimally affects goal accomplishment. It ensures their goals are met. It helps direct progress toward goals. It decreases the need for performance improvement. 40. An employee has already been approached concerning poor performance, but is not improving. Which corrective discipline step should be repeated with a stronger statement of the consequences for not improving? YOUR ANSWER CORRECT ANSWER Counseling YOUR ANSWER CORRECT ANSWER Written warning Suspension without pay Termination 41. Place the steps of progressive discipline in order from first (1) to last (4). Select your answer from the pull-down list. YOUR ANSWER CORRECT ANSWER Written warning 2 2 Counseling 1 1 Suspension without pay 3 3 Termination 4 4 42. What is an example of opportunity bias? YOUR ANSWER CORRECT ANSWER A manager gives an employee low performance ratings in order to maintain the employee’s incentive to continue trying to improve. A manager gives an employee low performance ratings based on assumptions about the employee’s religious and cultural background. A manager gives an employee low performance ratings as a result of a failed project, even though the failure was a result of outside factors. A manager gives an employee low performance ratings after previously having high expectations based on the employee’s educational credentials. 43. What is a critical factor in creating a culture of safety? YOUR ANSWER CORRECT ANSWER A system of rewards and punishments based upon operational outcomes A commitment of an organization to the protection and well-being of its employees A hiring program that identikes prospective employees who are educated A clear and consistent training program that educates employees about safety laws 44. What is a function related to the primary goal of the Occupational Safety and Health Administration (OSHA)? YOUR ANSWER CORRECT ANSWER To collect knes To issue citations To correct hazards To design products 45. How do employee wellness programs benefit employers? YOUR ANSWER CORRECT ANSWER By reducing workers’ compensation and disability-related costs By reducing the need for elaborate safety training programs By limiting the involvement of managers in performance management By improving the satisfaction of customers with employee performance 46. What determines whether stress is functional or dysfunctional? YOUR ANSWER CORRECT ANSWER What source causes it and when it occurs Where it is experienced and the source of the stress Why it has been created and how long it lasts How manageable it is and the emotions it causes 47. What is an example of bullying in the workplace? YOUR ANSWER CORRECT ANSWER Setting high expectations Posting performance metrics publicly Intimidating a coworker Implementing a strict disciplinary policy 48. What is an example of holding the target of bullying to a different performance standard? Forcing the target to work long hours under threat of dismissal Talking poorly about the target to those in higher positions Assigning the target unrealistic goals and deadlines Denying the target annual leave 49. Which organization advocates that a well-written and implemented workplace violence prevention program can reduce the incidence of workplace violence in all workplaces? YOUR ANSWER CORRECT ANSWER Society for Human Resource Administration (SHRA) National Labor Relations Board (NLRB) Occupational Safety and Health Administration (OSHA) Association of Fair Labor Protection (AFLP) 50. What are two physical changes that can be made to prevent workplace violence? Choose 2 answers YOUR ANSWER CORRECT ANSWER Adding more windows Implementing key card access Putting in silent alarms Updating computer systems 51. Which tactic can employers use to improve employee engagement and motivation towards safety? YOUR ANSWER CORRECT ANSWER Incentives Posters Training Safety inspections 52. How does a safe workplace positively relate to employee motivation and engagement? YOUR ANSWER CORRECT ANSWER It creates an environment that reduces and discourages functional stress. It encourages an environment for high employee production performance. It develops training opportunities through intuitive job design. It discourages employee feedback on redundant issues. 53. What is the influence tactic that enhances one’s formal authority to make a request by referring to precedents, rules, contracts, or other official documents? YOUR ANSWER CORRECT ANSWER Ingratiation Legitimating YOUR ANSWER CORRECT ANSWER Personal appeal Assertiveness 54. Which act was intended to curb common work stoppages, strikes, and general labor conflict? YOUR ANSWER CORRECT ANSWER Wagner Act Railway Labor Act Taft-Hartley Act Landrum-Grifkth Act 55. What is a psychological contract in the workplace? YOUR ANSWER CORRECT ANSWER An agreement a company has with an outsourced psychiatrist for employee assistance A relationship between the human resource department and a psychologist to develop tactics for employee motivation The hidden expectations and promises between an employer and an employee The agreement an employer makes with an employee concerning the employee’s performance incentives 56. Which type of compensation can developmental opportunities be considered? YOUR ANSWER CORRECT ANSWER Direct knancial compensation Nonknancial compensation Incentive pay Indirect knancial compensation 57. What is the disadvantage of a pay-for-performance plan? YOUR ANSWER CORRECT ANSWER It hardly connects to an employee’s extrinsic motivation. It potentially negates an employee’s intrinsic motivation. It normally reduces production and efkciency. It normally promotes entitlement culture. 58. What are two reasons why companies offer employee benefits? Choose 2 answers YOUR ANSWER CORRECT ANSWER To provide employees with work-life balance To support job and layout design To promote employees' work projects To boost employee satisfaction 59. Which type of a benefit are domestic partner benefits? YOUR ANSWER CORRECT ANSWER Mandatory Customary Optional Special 60. What is the goal of an organization that offers the benefits of a wellness program, flextime, and personal days? YOUR ANSWER CORRECT ANSWER To decrease employee engagement To decrease employee absenteeism To increase family security To increase retirement security 61. What is the goal of an organization that offers an on-site day care for children and elderly people? To decrease healthcare claims To decrease employee stress To improve employee skills To improve customer retention 62. What is the result of people being committed to, involved with, enthusiastic, and passionate about their work? YOUR ANSWER CORRECT ANSWER Organizational citizenship behavior Job dissatisfaction Employee engagement Job security 63. Which action enhances employee engagement? YOUR ANSWER CORRECT ANSWER Having little authority to make decisions on projects Allowing employees to use their talents Providing feedback to employees twice a year Having a limited performance evaluation system 64. What is affective commitment? YOUR ANSWER CORRECT ANSWER Having a positive emotional attachment to the organization and strong identikcation with its values and goals Feeling obliged to stay with an organization for moral or ethical reasons Staying with an organization because of perceived high economic and/or social costs involved with leaving Maintaining employment due to workplace benekts and competitive pay 65. What is an example of voluntary turnover? YOUR ANSWER CORRECT ANSWER An employee leaves for a higher paying job. An employee is let go for performance problems. An employee is kred for ethical issue. An employee leaves due to company downsizing. 66. What are two potential costs of voluntary turnover? Choose 2 answers YOUR ANSWER CORRECT ANSWER It leads to better customer service. YOUR ANSWER CORRECT ANSWER It leads to having to train a replacement worker. It leads to losing a poor performer. It disrupts teamwork. 67. What are two retention strategies for reducing voluntary turnover? Choose 2 answers YOUR ANSWER CORRECT ANSWER Quality leadership Flexible work Performance evaluation Raising work standards 68. Which factor may increase a company’s voluntary turnover? YOUR ANSWER CORRECT ANSWER Good economic environment Poor economic environment Excellent pay and benekts Performance accountability 69. What is the difference between replacement planning and succession management? YOUR ANSWER CORRECT ANSWER Identifying specikc backup candidates versus building feeder groups up and down the leadership pipeline Employing efkcient hiring processes for production employees versus employing a focused hiring process for well-qualiked external candidates Increasing employee performance versus assessing employee performance against a given standard practice Employing a focused process for improving employee productivity versus employing a broad, team-oriented production scheme for capacity planning 70. What is an example of workforce redeployment? YOUR ANSWER CORRECT ANSWER A krm laying off employees when closing a key plant facility A production krm assigning a group of employees to the marketing department for ease of payroll A krm assigning a Java IT expert to a new client requesting a Java IT engineer Moving an employee to a new location to satisfy the employee’s family needs Accessibility Policy Accessibility Settings