Cope Health Scholars MC Exam Latest 2023 Graded A

Cope Health Scholars MC Exam Latest 2023 Graded A What does a uniform consist of? tucked polo shirt, khaki pants, ID, white tennis shoes, black pen, opt. black/brown belt What is the latest date that participants can reschedule their shifts? Add additional shifts? the 25th of the month before the shifts begin; after the 25th until the end of the month How can a participant reschedule a shift? How often? e-mail the DC at least 48 hours before with: date and time of shift to be rescheduled, reason, requested replacement; two times in a month becomes grounds for counseling How can a participant excuse a missed shift? call the charge nurse 15 minutes after the shift starts, e-mail the DC at least 24 hours before with: reason, new shift date and time What is an unexcused missed shift? Protocol? when the participant fails to notify the DC until after the shift begins; 1 unexcused missed shift is automatic counseling If participants take two back-to-back shifts, what must they do? take a 30-minute break in between, and use two lines in their timesheet, with the appropriate time allotments (so that the second shift would only have 3:30) What is an hours audit request form? to request documentation of hours completed What are the three levels of punishment for violating protocol? counseling report (review policy and correct behavior); suspension from shifts (under performance contract); counseling session (possible release) What are the four stakes of health service delivery? regulators (government agencies, acredditing agencies, etc.), providers (health care professionals), payers (government: medicare for elderly, medicaid for poor; HMO: primary care referral; PPO: direct to specialist), consumers (patients: outpatient, inpatient; community) How will the health care of tomorrow hopefully differ from that of today? more of a focus on primary and preventive care, with most money spent there, as opposed to intensive care/specialty What is HCAHPS? a patient experience survey that determines 30% of the hospital's value-based incentive payments (so, basically a reward for quality) What are the 8 domains of HCAHPS? nurse communication, doctor communication, communication about medications, responsiveness of hospital staff, cleanliness and quietness, pain management, discharge management "30 second rule" never keep a patient or a person on the phone waiting for more than 30 seconds without checking in with them (with a smileeeee) "no point" policy never point to where someone is; always them there directly What is AIDET? Acknowledge, Introduction, Duration, Explanation, Thank You What is KIAHI? Knock, Introduce, Assess, Hand Hygiene, Identify What is an HAI? a healthcare-associated infection, or an infection that developed in a setting where healthcare is delivered What is a nosocomial infection? an infection acquired while a patient is in the hospital What is PPE? And what are four types? personal protective equipment; gloves, gown, eye, and respiratory protection What is the central premise of standard precautions? all bodily fluids are potentially infectious What is antibiotic resistance? when the over-prescription of antibiotics results in antibiotic resistance, in which the strong bacteria are immune What are examples of viral infections? HIV, HPV, EBV, Influenza How to prevent the spread of blood borne pathogen injuries? don't recap needles, ensure that used needles are disposed in appropriate sharps container, use proper PPE; primarily, these are spread through needles sticks and blood splash exposures What do you do if you are exposed to blood? wash the needle sticks and cuts; flush the nose, mouth or skin; irrigate the eyes, report the exposure to the charge nurse, complete assessment documentation, page the Program Manager