Unit 1
P4- Explain strategies used in health and social care environments to overcome barriers to
effective communication and interpersonal interactions
There are many services that assist people in communicating with one and other and these
services can remove barriers that stop us communicating effectively.
Communication and interpersonal interaction strategies
Staff training
Staff will be given training when joining an organisation. And in this training there will be
dealing with patients of who have differences. And in this training they will go over
communicating with different individuals. This training will show them how they should
speak to people of differences. By remembering and doing regular yearly training to do with
this topic it will allow the staff to communicate with all different people and show them
different ways to interact. Like using sign language and ways of communication. Having staff
training takes out a barrier to communication so the service users’ needs are met. But if no
staff training is done on communication they may struggle to talk to someone of different
needs making them feel discriminated against. In the training they are given they should
also go over things like reflecting on their practice this is a skill they will need so they can
better at communicating with someone they have difficulty talking to. If the staff are not
trained. Training is a strategy to upholding effective communication because If staff are not
taught how to communicate with people with hearing impairments or people with sight
issues. When communicating with these types of people the staff will not know how to
which could lead to discrimination and the patient could fear this barrier will stop them
from getting the care they need.
Using preferred method
Allowing a service user to use their preferred way of communication depending on their
differences. If someone has hearing difficulties don’t make them communicate with you
talking as this will be ineffective for them. So using their primary method for communication
to maintain their rights of choice and letting them understand what is going on. So for a
person with hearing difficulties it could be sign language or Makaton. Not taking into
consideration if they have a different way to communicate or need support to communicate
will be discriminating against them. So allowing them a preferred method will work for you
and the service user.
, Jargon
Jargon is when a professional uses language that a normal person would not understand.
For example a doctor may say a patient needs bloods and an MRI scan. This can sound
frightening to someone who has just been rushed into hospital. Instead of the doctor using
medical jargon it would be better to explain to the patient that they need to do simple blood
tests and explaining what an MRI scan is. To relax the fear of the patient so they can
understand what is going to happen to them. Slang is using language that is informal that
not everyone knows or uses. For example they can say they have a problem with their
waterworks which means to them they need the toilet. And using this professional might
not understand unless they use the same slang. Slang can be appropriate depending on the
profession. If working in a care home slang would be often used but a doctor in a hospital
would speak formally. So when working talking to professionals or patients keep medical
jargon between professionals but when talking with a service user use words everyone can
understand. So using efficient language will eliminate a communication barrier.
Trust
It is important that people have confidence in somebody who is providing them with care.
Some people may not trust the person looking on them because of they could be a different
gender making them feel uncomfortable and people of a different age. With no trust in the
person who is caring for you if will be difficult to communicate with one and other. So to
overcome the barrier of trust it is up to the service user to gain your trust from techniques
like not saying things you don’t mean and show them you respect them. With a level of
respect with one and other will allow trust. So having a good level of trust is a strategy for
overcoming communication barrier.
Attitude
People who use the services are usually vulnerable people and their values should be
upheld. Your job communicating with people should be to adapt to different situations
depending on the type or person you are talking to and understanding their emotions and
feelings and how to support them. And you can support these vulnerable people by having a
positive and helpful attitude and nature. Because being positive and showing that you want
to help them will allow them to trust you. And boost their self- esteem but having a bad
attitude can affect these vulnerable patients and make them feel even worse. So keeping
positive at all times to provide them with all the support you can. Positive attitude will work
as an aid to making communication easier.
P4- Explain strategies used in health and social care environments to overcome barriers to
effective communication and interpersonal interactions
There are many services that assist people in communicating with one and other and these
services can remove barriers that stop us communicating effectively.
Communication and interpersonal interaction strategies
Staff training
Staff will be given training when joining an organisation. And in this training there will be
dealing with patients of who have differences. And in this training they will go over
communicating with different individuals. This training will show them how they should
speak to people of differences. By remembering and doing regular yearly training to do with
this topic it will allow the staff to communicate with all different people and show them
different ways to interact. Like using sign language and ways of communication. Having staff
training takes out a barrier to communication so the service users’ needs are met. But if no
staff training is done on communication they may struggle to talk to someone of different
needs making them feel discriminated against. In the training they are given they should
also go over things like reflecting on their practice this is a skill they will need so they can
better at communicating with someone they have difficulty talking to. If the staff are not
trained. Training is a strategy to upholding effective communication because If staff are not
taught how to communicate with people with hearing impairments or people with sight
issues. When communicating with these types of people the staff will not know how to
which could lead to discrimination and the patient could fear this barrier will stop them
from getting the care they need.
Using preferred method
Allowing a service user to use their preferred way of communication depending on their
differences. If someone has hearing difficulties don’t make them communicate with you
talking as this will be ineffective for them. So using their primary method for communication
to maintain their rights of choice and letting them understand what is going on. So for a
person with hearing difficulties it could be sign language or Makaton. Not taking into
consideration if they have a different way to communicate or need support to communicate
will be discriminating against them. So allowing them a preferred method will work for you
and the service user.
, Jargon
Jargon is when a professional uses language that a normal person would not understand.
For example a doctor may say a patient needs bloods and an MRI scan. This can sound
frightening to someone who has just been rushed into hospital. Instead of the doctor using
medical jargon it would be better to explain to the patient that they need to do simple blood
tests and explaining what an MRI scan is. To relax the fear of the patient so they can
understand what is going to happen to them. Slang is using language that is informal that
not everyone knows or uses. For example they can say they have a problem with their
waterworks which means to them they need the toilet. And using this professional might
not understand unless they use the same slang. Slang can be appropriate depending on the
profession. If working in a care home slang would be often used but a doctor in a hospital
would speak formally. So when working talking to professionals or patients keep medical
jargon between professionals but when talking with a service user use words everyone can
understand. So using efficient language will eliminate a communication barrier.
Trust
It is important that people have confidence in somebody who is providing them with care.
Some people may not trust the person looking on them because of they could be a different
gender making them feel uncomfortable and people of a different age. With no trust in the
person who is caring for you if will be difficult to communicate with one and other. So to
overcome the barrier of trust it is up to the service user to gain your trust from techniques
like not saying things you don’t mean and show them you respect them. With a level of
respect with one and other will allow trust. So having a good level of trust is a strategy for
overcoming communication barrier.
Attitude
People who use the services are usually vulnerable people and their values should be
upheld. Your job communicating with people should be to adapt to different situations
depending on the type or person you are talking to and understanding their emotions and
feelings and how to support them. And you can support these vulnerable people by having a
positive and helpful attitude and nature. Because being positive and showing that you want
to help them will allow them to trust you. And boost their self- esteem but having a bad
attitude can affect these vulnerable patients and make them feel even worse. So keeping
positive at all times to provide them with all the support you can. Positive attitude will work
as an aid to making communication easier.
