1
Course Name:
Accommodation Management
INSTRUCTIONS:
This paper consists of three (2 sections). Read the instructions CAREFULLY, and then
answer the items accordingly.
Section A: Short Answer
Section B: True/False
, 2
SECTION A: Short Answer Questions
Instructions: Answer all Questions
1. Define the term Revenue centre
( 1 Marks)
Ans: According to Wikipedia Revenue Centre refers to the division that gains
revenue from the products sales or service provided or otherwise it is also the
operating function of the business that is responsible for generating sales.
2. Define what is Support centres ( 1 Marks)
Ans: Support centre refers to the committed business personnel and resources
tasked with receipt, logging and resolution or work around for incidents.
3. Explain what the main purpose of Front office is ( 1 Marks)
Ans: The main purpose of the front office is to directly get in touch with guest/
customers which are always the first and last place when guests arrive and
depart to communicate with staff members of the company to get information
regarding questions that they need to get answers on.
4. The functions of the front office are to? ( 1 Marks)
Ans: The functions of the front office department are: Reservation, Guest
service, Check-in, Check- out, Telephone, Finance and Cashiering, Foreign
exchange, room assignments and inquiry.
5. State three purpose of Reservations for the front office
( 3 Marks)
Ans: 1. To increase the efficiency of the given manpower
Course Name:
Accommodation Management
INSTRUCTIONS:
This paper consists of three (2 sections). Read the instructions CAREFULLY, and then
answer the items accordingly.
Section A: Short Answer
Section B: True/False
, 2
SECTION A: Short Answer Questions
Instructions: Answer all Questions
1. Define the term Revenue centre
( 1 Marks)
Ans: According to Wikipedia Revenue Centre refers to the division that gains
revenue from the products sales or service provided or otherwise it is also the
operating function of the business that is responsible for generating sales.
2. Define what is Support centres ( 1 Marks)
Ans: Support centre refers to the committed business personnel and resources
tasked with receipt, logging and resolution or work around for incidents.
3. Explain what the main purpose of Front office is ( 1 Marks)
Ans: The main purpose of the front office is to directly get in touch with guest/
customers which are always the first and last place when guests arrive and
depart to communicate with staff members of the company to get information
regarding questions that they need to get answers on.
4. The functions of the front office are to? ( 1 Marks)
Ans: The functions of the front office department are: Reservation, Guest
service, Check-in, Check- out, Telephone, Finance and Cashiering, Foreign
exchange, room assignments and inquiry.
5. State three purpose of Reservations for the front office
( 3 Marks)
Ans: 1. To increase the efficiency of the given manpower
