Basic Duties of
, Housekeeping Department ensure
the cleanliness, maintenance, and
aesthetic appeal of lodging
properties.
The Housekeeping department not only prepares clean
guestrooms on a timely basis for arriving and staying
guests, it also cleans and maintains everything in the hotel
so that the property is as fresh and attractive as the day it
opened for business.
The tasks performed by a housekeeping department are
critical to the smooth daily operation of any hotel.
,The hotel’s main product is the room . To be competitive in
the hotel industry, a clean, functional room is needed.
A clean room creates an imagery of impeccable service.
The Housekeeping Department
1. Room Cleaning/Housekeeping
2. Laundry Department
3. Public Areas
, Room Cleaning/Housekeeping
Understanding the Room Assignment Sheets
1. “Early Make up” is a guest’s request to have his/her room made up.
2. VIP rooms require extra attention since the occupants are considered.
of impeccable service.
3. Vacant, dirty rooms are checked-out rooms that should be blocked by the
front office department for prospective guests.
4. Late check-out rooms are guestrooms that have been granted checkout
extension as per guest request.
5. Do not Disturb (DND) rooms are not to be cleaned until a specific request
from the guest.
6. No-service rooms are guestrooms that have been requested
by the guest not to be cleaned
, Housekeeping Department ensure
the cleanliness, maintenance, and
aesthetic appeal of lodging
properties.
The Housekeeping department not only prepares clean
guestrooms on a timely basis for arriving and staying
guests, it also cleans and maintains everything in the hotel
so that the property is as fresh and attractive as the day it
opened for business.
The tasks performed by a housekeeping department are
critical to the smooth daily operation of any hotel.
,The hotel’s main product is the room . To be competitive in
the hotel industry, a clean, functional room is needed.
A clean room creates an imagery of impeccable service.
The Housekeeping Department
1. Room Cleaning/Housekeeping
2. Laundry Department
3. Public Areas
, Room Cleaning/Housekeeping
Understanding the Room Assignment Sheets
1. “Early Make up” is a guest’s request to have his/her room made up.
2. VIP rooms require extra attention since the occupants are considered.
of impeccable service.
3. Vacant, dirty rooms are checked-out rooms that should be blocked by the
front office department for prospective guests.
4. Late check-out rooms are guestrooms that have been granted checkout
extension as per guest request.
5. Do not Disturb (DND) rooms are not to be cleaned until a specific request
from the guest.
6. No-service rooms are guestrooms that have been requested
by the guest not to be cleaned
