ELECTRONIC MAIL (E-MAIL)
Similar to letters and memos, but with the advent of technology e-mail has been
introduced as a new form of business communication. Emails serve many purposes. It can be
used to give directions, to transmit documents, to record important data and information, to
send electronic files, confirm requests, to explain procedures, to make recommendations, to
inquire, and to submit feasibility and status reports and many more.
Advantages of E-mail
1. It reaches the target reader fast.
2. It confirms an acceptance or rejections easily.
3. It is less costly than letters and memos.
4. It can easily reach the farthest parts of the globe.
5. It is environment-friendly.
6. It is easier to document.
Disadvantages of E-mail
1. It is prone to hacking and technical glitches.
2. It can cause information overload.
3. It can be used to transmit computer virus.
Tips for Writing an E-mail or a Memo
1. Keep the subject line simple and short.
2. Do not change the subject line when you are replying to an e-mail.
3. The “to” line should contain the names of the primary readers. Secondary readers must be
placed in the cc line. Primary readers are those who are directly involved in the message of
the e-mail.
4. Ensure the correctness of the e-mail address of the recipients.
5. Make the file name of the attached document meaningful. Instead of using “letter 1” use
“request_letter_mendoza.”
Similar to letters and memos, but with the advent of technology e-mail has been
introduced as a new form of business communication. Emails serve many purposes. It can be
used to give directions, to transmit documents, to record important data and information, to
send electronic files, confirm requests, to explain procedures, to make recommendations, to
inquire, and to submit feasibility and status reports and many more.
Advantages of E-mail
1. It reaches the target reader fast.
2. It confirms an acceptance or rejections easily.
3. It is less costly than letters and memos.
4. It can easily reach the farthest parts of the globe.
5. It is environment-friendly.
6. It is easier to document.
Disadvantages of E-mail
1. It is prone to hacking and technical glitches.
2. It can cause information overload.
3. It can be used to transmit computer virus.
Tips for Writing an E-mail or a Memo
1. Keep the subject line simple and short.
2. Do not change the subject line when you are replying to an e-mail.
3. The “to” line should contain the names of the primary readers. Secondary readers must be
placed in the cc line. Primary readers are those who are directly involved in the message of
the e-mail.
4. Ensure the correctness of the e-mail address of the recipients.
5. Make the file name of the attached document meaningful. Instead of using “letter 1” use
“request_letter_mendoza.”
