USPS SSA Exam
Registered Mail correct answersFirst-Class and Priority service only.
Most secure service the post office offers.
$50,000 insurance and free tracking included.
International Shipping/Mailing Methods (5) correct answersGlobal Express Guaranteed (GXG)
Priority Mail Express International (PMEI)
Priority Mail International (PMI)
First Class Package International
First Class Mail International
Balloon Price correct answers- Applies to Retail Ground (all zones)
- Applies to Priority Mail (zones 1-4)
- Weighs under 20 pounds
- Measures more than 84" (but less than 108") in total length and girth.
Oversize Price correct answers- Applies to Retail Ground only
- More than 108" but less than 130" in total length and girth
Dimensional Weight Pricing correct answers- Applies to Priority Mail
- Addressed to zones 5-9
- Measures (L x W x H) over one cubic foot or 1,728 cubic inches
Parcel Return Service correct answersThis allows customers to return merchandise to merchants
without having to pay postage (postage has already been prepaid by the merchant).
,Priority Mail Express correct answers- Guaranteed 1-2 day delivery (domestic)
- Includes $100 insurance and free tracking
Priority Mail correct answers- 1-3 day delivery
- Includes tracking and $50 worth of insurance
- For domestic packages weighing up to 70 lbs and 108"
Domestic Mail correct answersConsists of items sent within the United States, its territories,
possessions, APO's, FPO's, DPO's, and the UN.
Mailing Services (6) correct answersServices for which USPS does not have to compete for business
(Market Dominant).
- First Class Mail
- Periodicals
- USPS Marketing Mail (EDDM)
- Media Mail
- Library Mail
- Extra Services
Shipping Services (6) correct answersServices where the USPS competes with other companies, such as
UPS and FedEx.
- Priority Mail Express
- Priority Mail
- First Class Package Service
- Retail Ground
- Parcel Return Service
- International Mail
S.O.L.E.R. correct answersSquarely face the person
Open your posture
, Lean towards the sender
Eye contact
Relax while attending
First Class Package Service (Retail) correct answers3-5 Days for delivery
Must weigh 13 oz. or less
Includes Tracking
Periodicals correct answersItems published at least 4 times a year from a known publisher.
USPS Marketing Mail (includes EDDM) correct answersConsists of printed matter, flyers, advertising,
catalogs, newsletters and small packages.
- Must contain at least 200 pieces or 50 pounds per mailing
Certified Mail Service correct answers- Provides customers with proof of mailing and the date and time
the item was delivered or delivery was attempted.
- Limited Tracking
- Legally Binding
Collect on Delivery (COD) correct answers- Used to mail merchandise for which the mailer has not yet
been paid.
- Articles are covered against loss, damage, rifling, and failure to remit fees.
- Indemnity coverage up to $1,000.
- Requires a five-part form.
PS Form 3811
PS Form 3811-A
Electronic correct answersThe three types of Return Receipts:
- Return Receipt
- Return Receipt After Mailing
Registered Mail correct answersFirst-Class and Priority service only.
Most secure service the post office offers.
$50,000 insurance and free tracking included.
International Shipping/Mailing Methods (5) correct answersGlobal Express Guaranteed (GXG)
Priority Mail Express International (PMEI)
Priority Mail International (PMI)
First Class Package International
First Class Mail International
Balloon Price correct answers- Applies to Retail Ground (all zones)
- Applies to Priority Mail (zones 1-4)
- Weighs under 20 pounds
- Measures more than 84" (but less than 108") in total length and girth.
Oversize Price correct answers- Applies to Retail Ground only
- More than 108" but less than 130" in total length and girth
Dimensional Weight Pricing correct answers- Applies to Priority Mail
- Addressed to zones 5-9
- Measures (L x W x H) over one cubic foot or 1,728 cubic inches
Parcel Return Service correct answersThis allows customers to return merchandise to merchants
without having to pay postage (postage has already been prepaid by the merchant).
,Priority Mail Express correct answers- Guaranteed 1-2 day delivery (domestic)
- Includes $100 insurance and free tracking
Priority Mail correct answers- 1-3 day delivery
- Includes tracking and $50 worth of insurance
- For domestic packages weighing up to 70 lbs and 108"
Domestic Mail correct answersConsists of items sent within the United States, its territories,
possessions, APO's, FPO's, DPO's, and the UN.
Mailing Services (6) correct answersServices for which USPS does not have to compete for business
(Market Dominant).
- First Class Mail
- Periodicals
- USPS Marketing Mail (EDDM)
- Media Mail
- Library Mail
- Extra Services
Shipping Services (6) correct answersServices where the USPS competes with other companies, such as
UPS and FedEx.
- Priority Mail Express
- Priority Mail
- First Class Package Service
- Retail Ground
- Parcel Return Service
- International Mail
S.O.L.E.R. correct answersSquarely face the person
Open your posture
, Lean towards the sender
Eye contact
Relax while attending
First Class Package Service (Retail) correct answers3-5 Days for delivery
Must weigh 13 oz. or less
Includes Tracking
Periodicals correct answersItems published at least 4 times a year from a known publisher.
USPS Marketing Mail (includes EDDM) correct answersConsists of printed matter, flyers, advertising,
catalogs, newsletters and small packages.
- Must contain at least 200 pieces or 50 pounds per mailing
Certified Mail Service correct answers- Provides customers with proof of mailing and the date and time
the item was delivered or delivery was attempted.
- Limited Tracking
- Legally Binding
Collect on Delivery (COD) correct answers- Used to mail merchandise for which the mailer has not yet
been paid.
- Articles are covered against loss, damage, rifling, and failure to remit fees.
- Indemnity coverage up to $1,000.
- Requires a five-part form.
PS Form 3811
PS Form 3811-A
Electronic correct answersThe three types of Return Receipts:
- Return Receipt
- Return Receipt After Mailing
