BCom Test 1 2023 with 100% correct questions and answers

audience-centered approach understanding and respecting the members of your audience and making every effort to get your message across in a way that is meaningful to them business communication 2.0 a new approach to biz com based on social communication code of ethics a written set of ethical guidelines that companies expect their employees to follow communication the process of transferring information and meaning using one or more written, oral, visual, or electronic media communication barriers forces or events that can disrupt communication, including noise and distractions, competing messages, filters, and channel breakdowns communication channels systems used to deliver messages communication medium the form in which a message is presented; the four categories of media ar oral, written, visual, and electronic decoding extracting the idea from a message encoding putting an idea into a message ethical communication communication that includes all relevant information, is true in every sense, and is not deceptive in any way ethical dilemma situation that involves making a choice when the alternatives aren't completely wrong or completely right ethical lapse a clearly unethical choice ethical audits ongoing efforts to monitor ethical progress and to point out any weaknesses that need to be addressed formal communication network communication channels that flow along the lines of command intellectual property assets including patents, copyrighted materials, trade secrets, and even internet domains message the "container" for an idea to be transmitted from a sender to a receiver perception a person's awareness or view of reality selective perception the inclination to distort or ignore incoming information rather than change one's beliefs social communication model an interactive, conversational approach to communication in which formerly passive audience members are empowered to participate fully stealth marketing attempts to promote products and service to customers who don't know they're being marketed to web 2.0 the second generation of www technologies, which emphasize social media and interactivity listening process 1. receiving 2. decoding 3. remembering 4. evaluating 5. responding active listening making a conscious effort to turn of filters and biases to truly hear and understand what someone is saying content listening listening to understand and retain the speaker's message critical listening listening to understand and evaluate the meaning of the speaker's message empathic listening listening to understand the speaker's feelings, needs, wants so that you can appreciate his or her point of view groupthink situation in which peer pressure causes individual team members to withhold contrary or unpopular beliefs groupware computer based systems that let people communicate, share files, present materials, and work on documents simultaneously parliamentary procedure a time-testes method for planning and running effective meetings. robert's rules of order participative management the effort to involve employees in the company's decision making selective listening listening to only part of what a speaker is saying; ignoring the parts one doesn't agree with of find interesting wiki special type of website that allows anyone with access to add new material and edit existing material Social differences attitudes toward work and success, roles and status, use of manners, concepts of time, future orientation, openness and inclusiveness Nonverbal differences greetings, personal space, touching, facial expressions, eye contact, posture, formality adapting to any business culture become aware of your own biases, ignore the golden rule, exercise tolerance, flexibility, and respect, practice patience and maintain a sense of humor basic communication model sender has an idea sender encodes the idea as a message sender produces the message in a transmittable medium sender transmits the message through a channel audience receives the message 6. the audience decodes the message audience responds to the message audience provides feedback to sender cultural competency an appreciation for cultural differences that affect communication and the ability to adjust one's communication style to ensure that efforts to send and receive messages across cultural boundaries are successful cultural context the pattern of physical cues, environmental stimuli, and implicit understanding that convey meaning between two members of the same culture cultural pluralism the practice of accepting multiple cultures on their own terms culture a shared system of symbols, beliefs, attitudes, values, expectations, and norms for behavior diversity all the characteristics and experiences that define each of us as individuals ethnocentrism the tendency to judge other groups according to the standards, behaviors, and customs of one's own group high-context culture people rely less on verbal comm and more on the context of nonverbal actions and environmental setting to convey meaning idiomatic phrases phrases that mean more than the sum of their literal parts, such phrases can be difficult for nonnative speakers to understand intercultural communication the process of sending and receiving messages between people whose cultural backgrounds could lead them to interpret verbal and nonverbal signs differently low-context culture culture in which people rely more on verbal comm and less on circumstances and cues to convey meaning machine translation any form of computerized intelligence used to translate one language to another stereotyping assigning a wide range of generalized attributes to an individual based on their membership in a particular culture or social group xenophobia fear of strangers and foreigners