Conflict Resolution Milestone 3
1
Which of the following is a reason that brainstorming requires
parties to suspend judgement until they feel that all possible
options have been generated?
To help further clarify or reveal parties' interests
All of the answer choices are correct.
To focus attention, time, and energy on generating as many potential
options as possible
To find possible new ideas in options that may seem unfeasible but
might be modified to be effective
CONCEPT
Generating Options
2
Which of the following is the best definition of an interest?
An element of active listening intended to show that a message has
been understood
What a party needs to have happen to be satisfied and resolve a
conflict
A way of getting a party’s needs met in a given conflict situation
A non-negotiable aspect of a party's identity
CONCEPT
Understanding the Distinction Between Positions and Interests
3
Kyla and Rachel were in the middle of a huge argument when Kyla
announced, "I'm going for a walk. We can talk about this more when I get
back."
Which of the following assertive communication techniques did Kyla
use?
Content to process shift
Broken record
Fogging
Defusing
CONCEPT
Assertive Communication
4
Which of the following terms describes the degree to which a
proposed action or solution is actually possible?
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, Desirability
Feasibility
Usability
Approachability
CONCEPT
Evaluating Options
5
During the conflict resolution process, thinking in integrative terms
rather than distributive terms will ensure that the parties focus on
__________ rather than __________.
interests, positions
opinions, interests
positions, interests
opinions, positions
CONCEPT
Conflict as Partnership
6
Which of the following best describes the state of impasse?
The parties agree to continue the conflict indefinitely.
Some or all of both parties’ needs cannot be met jointly.
The conflict resolution process is immediately abandoned.
The conflict begins to escalate again.
CONCEPT
Impasses
7
By utilizing I-messages, parties can change their __________ without
changing their __________.
relationships, actions
actions, selves
selves, relationships
selves, actions
CONCEPT
Separating People and Problems
8
In conflict resolution, putting the focus on a party's specific actions
rather than the party's innate qualities is called which of the
following?
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https://www.coursehero.com/file/75409395/Conflict-Resolution-Milestone-3docx/
1
Which of the following is a reason that brainstorming requires
parties to suspend judgement until they feel that all possible
options have been generated?
To help further clarify or reveal parties' interests
All of the answer choices are correct.
To focus attention, time, and energy on generating as many potential
options as possible
To find possible new ideas in options that may seem unfeasible but
might be modified to be effective
CONCEPT
Generating Options
2
Which of the following is the best definition of an interest?
An element of active listening intended to show that a message has
been understood
What a party needs to have happen to be satisfied and resolve a
conflict
A way of getting a party’s needs met in a given conflict situation
A non-negotiable aspect of a party's identity
CONCEPT
Understanding the Distinction Between Positions and Interests
3
Kyla and Rachel were in the middle of a huge argument when Kyla
announced, "I'm going for a walk. We can talk about this more when I get
back."
Which of the following assertive communication techniques did Kyla
use?
Content to process shift
Broken record
Fogging
Defusing
CONCEPT
Assertive Communication
4
Which of the following terms describes the degree to which a
proposed action or solution is actually possible?
This study source was downloaded by 100000857300661 from CourseHero.com on 12-07-2022 14:09:21 GMT -06:00
https://www.coursehero.com/file/75409395/Conflict-Resolution-Milestone-3docx/
, Desirability
Feasibility
Usability
Approachability
CONCEPT
Evaluating Options
5
During the conflict resolution process, thinking in integrative terms
rather than distributive terms will ensure that the parties focus on
__________ rather than __________.
interests, positions
opinions, interests
positions, interests
opinions, positions
CONCEPT
Conflict as Partnership
6
Which of the following best describes the state of impasse?
The parties agree to continue the conflict indefinitely.
Some or all of both parties’ needs cannot be met jointly.
The conflict resolution process is immediately abandoned.
The conflict begins to escalate again.
CONCEPT
Impasses
7
By utilizing I-messages, parties can change their __________ without
changing their __________.
relationships, actions
actions, selves
selves, relationships
selves, actions
CONCEPT
Separating People and Problems
8
In conflict resolution, putting the focus on a party's specific actions
rather than the party's innate qualities is called which of the
following?
This study source was downloaded by 100000857300661 from CourseHero.com on 12-07-2022 14:09:21 GMT -06:00
https://www.coursehero.com/file/75409395/Conflict-Resolution-Milestone-3docx/
