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(Answered) CSA Exams ServiceNow
Certified System Administrator |Different
versions with correct Answers
2020/2021/2022/2023 V 12.75
Exam : CSA
Title : ServiceNow Certified
System Administrator
Vendor : ServiceNow
Version : V12.75
,1
,NO.1 Which would NOT appear in the History section of the Application Navigator?
A. Records
B. UI Pages
C. Lists
D. Forms
Answer: B
NO.2 What module in the Service Catalog application does an Administrator access to begin creating
a new item?
A. Maintain Categories
B. Maintain Items
C. Content Items
D. Items
Answer: B
NO.3 Which term refers to application menus and modules which you may want to access
quickly and often?
A. Breadcrumb
B. Favorite
C. Tag
D. Bookmark
Answer: B
NO.4 Which term best describes something that is created, has worked performed upon it, and is
eventually moved to a state of closed?
A. report
B. workflow
C. event
D. task
Answer: D
NO.5 Which of the following are a type of client scripts supported in ServiceNow? (Choose four.)
A. onSubmit
B. onUpdate
C. onCellEdit
D. onLoad
E. onEdit
F. onChange
G. onSave
Answer: A C D F
NO.6 What is a formatter? Select one of the following.
A. A formatter allows you to configure applications on your instance
, B. A formatter is a form element used to display information that is not a field in the record
C. A formatter allows you to populate fields automatically
D. A formatter is a set of conditions applied to a table to help find and work with data
Answer: B
NO.7 Which one of the following statements describes the contents of the Configuration
Management Database (CMDB)?
A. The CMDB contains data about tangible and intangible business assets
B. The CMDB contains the Business Rules that direct the intangible, configurable assets used by a
company
C. The CMDB archives all Service Management PaaS equipment metadata and usage statistics
D. The CMDB contains ITIL process data pertaining to configuration items
Answer: A
NO.8 Which one of the following statements describes the purpose of a Service Catalog workflow?
A. A Service Catalog workflow generates three basic components: item variable types, tasks,
and approvals
B. Although a Service Catalog workflow cannot send notifications, the workflow drives complex
fulfillment processes
C. A Service Catalog workflow is used to drive complex fulfillment processes and sends
notifications to defined users or groups
D. A Service Catalog workflow generates three basic components: item variable types, tasks,
and notifications
Answer: C
NO.9 Which of the following statement describes the purpose of an Order Guide?
A. Order Guides restrict the number of items in an order to only one item per request
B. Order Guide provide a list of guidelines for Administrators on how to set up item variables
C. Order Guide provide the ability to order multiple, related items as one request
D. Order Guides take the user directly to the checkout without prompting for information
Answer: C
NO.10 Which type of interface enables you to display multiple performance analytics, reporting and
other widgets on a single screen?
A. Form
B. List
C. Dashboard
D. Timeline
Answer: C
NO.11 What is a Dictionary Override?
A. A Dictionary Override is an incoming customer update in an Update Set which applies to the
same objects as a newer local customer update
(Answered) CSA Exams ServiceNow
Certified System Administrator |Different
versions with correct Answers
2020/2021/2022/2023 V 12.75
Exam : CSA
Title : ServiceNow Certified
System Administrator
Vendor : ServiceNow
Version : V12.75
,1
,NO.1 Which would NOT appear in the History section of the Application Navigator?
A. Records
B. UI Pages
C. Lists
D. Forms
Answer: B
NO.2 What module in the Service Catalog application does an Administrator access to begin creating
a new item?
A. Maintain Categories
B. Maintain Items
C. Content Items
D. Items
Answer: B
NO.3 Which term refers to application menus and modules which you may want to access
quickly and often?
A. Breadcrumb
B. Favorite
C. Tag
D. Bookmark
Answer: B
NO.4 Which term best describes something that is created, has worked performed upon it, and is
eventually moved to a state of closed?
A. report
B. workflow
C. event
D. task
Answer: D
NO.5 Which of the following are a type of client scripts supported in ServiceNow? (Choose four.)
A. onSubmit
B. onUpdate
C. onCellEdit
D. onLoad
E. onEdit
F. onChange
G. onSave
Answer: A C D F
NO.6 What is a formatter? Select one of the following.
A. A formatter allows you to configure applications on your instance
, B. A formatter is a form element used to display information that is not a field in the record
C. A formatter allows you to populate fields automatically
D. A formatter is a set of conditions applied to a table to help find and work with data
Answer: B
NO.7 Which one of the following statements describes the contents of the Configuration
Management Database (CMDB)?
A. The CMDB contains data about tangible and intangible business assets
B. The CMDB contains the Business Rules that direct the intangible, configurable assets used by a
company
C. The CMDB archives all Service Management PaaS equipment metadata and usage statistics
D. The CMDB contains ITIL process data pertaining to configuration items
Answer: A
NO.8 Which one of the following statements describes the purpose of a Service Catalog workflow?
A. A Service Catalog workflow generates three basic components: item variable types, tasks,
and approvals
B. Although a Service Catalog workflow cannot send notifications, the workflow drives complex
fulfillment processes
C. A Service Catalog workflow is used to drive complex fulfillment processes and sends
notifications to defined users or groups
D. A Service Catalog workflow generates three basic components: item variable types, tasks,
and notifications
Answer: C
NO.9 Which of the following statement describes the purpose of an Order Guide?
A. Order Guides restrict the number of items in an order to only one item per request
B. Order Guide provide a list of guidelines for Administrators on how to set up item variables
C. Order Guide provide the ability to order multiple, related items as one request
D. Order Guides take the user directly to the checkout without prompting for information
Answer: C
NO.10 Which type of interface enables you to display multiple performance analytics, reporting and
other widgets on a single screen?
A. Form
B. List
C. Dashboard
D. Timeline
Answer: C
NO.11 What is a Dictionary Override?
A. A Dictionary Override is an incoming customer update in an Update Set which applies to the
same objects as a newer local customer update
