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SERVICENO
W
CSA exam
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ServiceNow Certified System Administrator
,1. Which tab on the knowledge base record, would you use to
identify the sets of users who are able to read articles in that
knowledge base?
A. Access List
B. Can Access
C. Accessible to
D. Can
Read
Answer: D
Explanatio
n:
Reference: https://docs.servicenow.com/bundle/rome-servicenow-
platform/page/product/knowledge-management/task/t_SelectUserCri
teria.html
2. Which field (or fields) is used as a unique key during imports?
A. Match Fields
B. Coalesce Fields
Proper CSA Exam Dumps V9.02 [2022] For ServiceNow CSA Exam Preparation
C. Key Fields
D. Sys IDs
Answer: B
Explanatio
n:
Reference: https://developer.servicenow.com/dev.do#!/learn/learning-
plans/quebec/n
ew_to_servicenow/app_store_learnv2_importingdata_quebec_coalescing
3. Where can Admins check which release is running on an ServiceNow
instance?
A. Memory Stats module
B. Stats module
C. System.upgraded table
D. Transactions
log Answer: B
4. What feature do you use to specify which users are able to
access a Service Catalog Item?
A. Can Read Role
B. Catalog User Role
C. Can Order Tab
D. User
Criteria
Answer: D
,Explanation:
Reference: https://docs.servicenow.com/bundle/rome-servicenow-
platform/page/product/service-catalog-management/task/t_AppUserCritIte
msCat.html
, 5. Which one statement correctly describes Access Control rule
evaluation?
A. Rules are evaluated using roles. The role with the most permissions
evaluates the rules
first
B. If more than one rule applies to a row, the older rule is evaluated first
C. If a row level rule and a field level rule exist, both rules must be
true before an operation is allowed
D. Rules are evaluated from the general to the specific, so a table rule
must be active to continue
Answer: C
6. Buttons, form links, and context menu items are all examples of
what type of functionality?
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A. Business Rule
B. UI Action
C. Client Script
D. UI
Policy
Answer: B
7. What is a formatter? Select one of the following.
A. A formatter allows you to configure applications on your instance
B. A formatter is a form element used to display information that is not a
field in the record
C. A formatter allows you to populate fields automatically
D. A formatter is a set of conditions applied to a table to help find and
work with data Answer: B
8. The display sequence is controlled in a Service Catalog Item using
which of the following?
A. The Default Value field in the Catalog Item form
B. The Sequence field in the Catalog Item form
C. The Order field in the Variable form
D. The Choice field in the Variable
form Answer: C
9. Which component of a table contains a piece of data for one record?
A. Factor
B. Field
C. Datapoint