workbook- Communication and Culture Diversity

ac, AC - Before meals Active listening involves... - Focusing on the sender and giving feedback Along with profanity, these types of words and expressions should not be used by NAs. - Slang amb - Ambulate, ambulatory An incident is - an accident or unexpected event in the course of care Ask questions that can be answered with_____ or______ - yes or no Asking this should be avoided when residents make statements because it often makes people feel defensive. - Why Being this way and taking time to listen when residents are difficult to understand helps promote better communication - Patient BM - bowel movement Both verbal and ____ communication can express your positive attitude - nonverbal C - celsius degree c/o - complains of Call lights should be placed - Within reach of the residents stronger hand CPR - cardiopulmonary resuscitation