CRCR Test Review Questions and Answers | 2023 | 33 Q&As

CRCR Test Review Questions and Answers | 2023 | 33 Q&As 1. Important revenue cycle activities in the pre-service stage include; ANS Obtain- ing or updating patient and guarantor information 2. In the pre-service stage, the cost of the scheduled service is identified and the patient's health plan and benefits are used to calculate; ANS The amount the patient may be expected to pay after insurance. 3. Demographic and health plan edit failures are identified and resolved within the Patient Access area. Census activity is processed, Discharges are completed and correctly coded. These activities are considered ANS Point-of-ser- vice revenue cycle activities. 4. HFMA best practices call for patient financial discussions to be rein- forced; ANS With a written statement of the conversation 5. HFMA's patient financial communications best practices specify that pa- tients should be told about the types of services provided and; ANS Who partici- pates in providing the service, e.g. surgeons, radiologists, etc. 6. The process of evaluating compliance with financial assistance policies involves; ANS The annual observation, monitoring, and tracking of results for all best practices. 7. The account resolution clock begins when ANS The first statement is sent to the patient 8. The soft cost of a dissatisfied customer is ANS The customer passing on informa- tion about their negative experience to potential patients or through social media channels 9. The hard cost of a dissatisfied customer is ANS loss of future revenue 10. When there is a request for service, scheduling staff must first ANS Confirm the patients key identification information 11. A standardized form informing patients about the conditions that must be agreed to as part of the agreement for the hospital to provide care is called ANS Conditions of admission 12. Hospitals need which of the following information sets to assess a pa- tients financial status ANS Demographic, Income, Assets, and Expenses 13. For new patients with no MPI number ANS A new medical record will be created by the provider 14. Which option is a government sponsored program that is financed through taxes and general revenue funds ANS Medicare 15. An increase in the dollars aged greater than 90 days from date of service indicates that accounts are ANS Not resolved in a timely manner 16. In many states, people covered under the Medicaid program are required to join managed care pl ANS focusing on preventive healthcare ANS Medicaid Advantage 17. Price is defined as; ANS The amount actually paid by the health plan and/or the patient for a specific service