Why is social media an important part of inbound marketing? Ans- Social media is a one-to-one medium you
can use to market in a direct, human way.
When you dig deeper into the development of your buyer persona, what type of information do you want to
consider? Ans- Psychographics
True or False? The number of Facebook users across the world is only slightly fewer than the number of
people in India. Ans- False; Population-wise, Facebook has surpassed even China, the country with the largest
population, with over 2 billion users.
True or False? Live streaming on twitter is an important part of social network. Ans- True
What is a vanity metric? Ans- A surface-level metric that doesn't correlate with your business success.
True or False? Follower count is often considered to be a vanity metric. Ans- True; just because people follow
you doesn't mean the right people are following you.
Which KPI will executives be more responsive to? Ans- Return on Investment or ROI
True or False? You should develop your social media budget before you create your social media plan. Ans-
False; it's hard to develop a budget until you know what you plan to do.
What did Simon Sinek recommend you do to get people to buy in to your products or ideas? Ans- Explain to
the customer why they need what you're selling
Social media listening can help ______. Ans- The people in all parts of your organization do their jobs better.
Before you post anything on social media, you should have a clear understanding of your ________. Ans-
Buyer Persona
, Which of the below statements about social listening is true?
1. It gives you the opportunity to measure the performance of your social media.
2. It can ruin your reputation.
3. It can help you monetize your services.
4. It can help you filter messages so your customer service staff doesn't have to deal with them directly. Ans-
1. It gives you the opportunity to measure the performance of your social media
Why would you want to identify who your brand superfans are and reward them? Ans- People are more likely
to purchase a product if a friend or someone they admire mentions it in social media
True or False? When starting out, make sure you are engaging with customer in every single social media
channel. Ans- False; although it is great to interact on all social media channels, it is okay when you are
starting out to focus on one or two channels where your buyers frequent most.
Inbound is all about being ________-centric, not competitor-centric. Ans- Customer
When monitoring your competitors, take note of their wins, losses, reputation, differentiation, marketing
tactics, relationships, alliances, and even their brand voice. These characteristics, and how they change over
time, can be used to inform your _______. Ans- Content Strategies
Product Roadmap
Service Offering
(All of the Above)
What should you do if your competitor experiences a big, public blunder? Ans- Be empathetic and helpful
towards your competitor's customers
To be a part of the social conversation, you don't necessarily have to be the subject of it. Ans- True
The following are all ways that social media monitoring can benefit your business, except:
1.Supporting existing customers by answering questions about your product or service