USPS Exam 421 Window Clerk Practice
USPS Mission Ans- Provide, trusted, affordable, universal
24-Hour Clock Ans- Improve effectiveness through standardization & innovation. End-to-end process to
ensure mail is Collected, distributed, and delivered. USPS runs on this.
Delivery Methods Ans- Planes, trucks, cars, boats, bicycles, snow mobiles, mules.
APC Ans- Automated Postal Centers
Automated Postal Centers Ans- Self-serve kiosks, commercial retail outlets, banks, ATMs.
Mail Arrival Profile Ans- Determines operational startup & staffing.
CET Ans- Critical Entry Time
Clearance Time Ans- Mail is cleared for dispatch.
18:00 Ans- Carriers in from street.
20:00 Ans- 80% of collection mail should be cancelled at the P&DC.
23:00 Ans- Out of primary processing.
24:00 Ans- Secondary Operations Complete
04:00-09:00 Ans- Distribute to DDC/DDU
,07:00 Ans- 100% of DPS 2nd pass complete.
Core Responsibility Ans- Security, Sanctity, Preserve, Protect - Instills customer confidence, projects
positive public image, maintains competitive advantage, protects privacy.
PolicyNet Ans- Online resource to find handbooks, manuals, publications.
Directives Ans- Policies, Procedures, Regulations - Effects in four ways: productivity, revenue, legal
liability, customer service.
DMM Ans- Domestic Mail Manual
Domestic Mail Manual Ans- DMM - Policies, procedures and regulatins for domestic mail. Information
on extra services, postage prices, mail classes.
IMM Ans- International Mail Manual
International Mail Manual Ans- IMM - Mailing conditions for each country, also includes a list of
countries.
ASM Ans- Adminstrative Support Manual
Administrative Support Manual Ans- Policies, procedures for adminstrative and support functions.
Information covering audits, investigations, communication, facilities, equipment and privacy.
POM Ans- Postal Operations Manual
Postal Operations Manual Ans- Operations function of field organizations. Information regarding retail,
philatelic, collection, mail processing, transportation, delivery, vehical operation.
ELM Ans- Employee & Labor Relations Manual
,Employee & Labor Relations Manual Ans- Personnel policies and regulations. Employee placement, pay,
benefits, training, health and environment, labor relations.
F101 Ans- Field Accounting Procedures
AS or MS Ans- Handbook ID for Administrative Support Manual (ASM)
DM Ans- Handbook ID for Domestic Mail Manual (DMM)
EL or P Ans- Handbook ID for Employee & Labor Relations Manual (ELM)
M Ans- Handbook ID for Postal Operations Manual (POM) or Administrative Support Manual (ASM)
PO Ans- Handbook ID for Postal Operations Manual (POM)
Publications Ans- Primarily for public, marketing and mail guidelines.
Postal Bulletin Ans- Official source of updates and amendments to current directives. Can be accessed
through PolicyNet. Biweekly.
Postal Forms Ans- Can be searched by title or number. Website also provides links to OPM, GSA, TSH,
OSHA, OWCP.
Publication 223 Ans- Information regarding directives and forms catalog.
#1 Business Goal Ans- Strengthening customer relationship.
Value, Exceptional Service, Reliability Ans- Will increase revenue, missed opportunity is missed revenue,
quality end-to-end service.
, Building Customer Relationship Ans- Positive attitude, Listening, Communication, Adapting to change,
Knowledge of products, Soliciting customer feedback.
What the postal service offers Ans- Better value, presence in every community, USPS.com, competitive
pricing incentives.
Shipping Services Ans- Priority, Express, Parcel Select, Parcel Return Service, International Mail
Parcel Select Ans- Entry points at DDU, SCF, NDC. Optional hold for pickup. Pricing and volume
incentives.
Parcel Return Service Ans- Consumer return merchandise.
International Mail Ans- Service to over 180 countries. Includes FC, GXG, PM, PMEI.
GXG Ans- Global Express Guaranteed
Global Express Guaranteed Ans- 1-3 day delivery. Money-back guarantee to approximately 180
countries. Up to $100 insurance, can purchase additional up to $2499.
Dimensions:
Weight up to 70 lbs,
46" x 35" x 46", combination length and girth of 108"
Priority Mail Ans- 1-3 day delivery. Includes tracking. Up to $50 insurance. Flat rate, regional, prepaid
pricing. Max weight 70 lbs, max 108" length plus girth. PM subject to Balloon pricing zones 1-4,
Dimensional pricing zones 5-8.
Priority Mail Express Ans- 1-2 days. Money-back guarantee. 365 days a year. Includes proof of delivery
signature (if requested), up to $100 insurance, delivery by 3:00pm. Delivery by 10:30am, Sundays,
holidays for additional fee. Premier Service of USPS.
USPS Mission Ans- Provide, trusted, affordable, universal
24-Hour Clock Ans- Improve effectiveness through standardization & innovation. End-to-end process to
ensure mail is Collected, distributed, and delivered. USPS runs on this.
Delivery Methods Ans- Planes, trucks, cars, boats, bicycles, snow mobiles, mules.
APC Ans- Automated Postal Centers
Automated Postal Centers Ans- Self-serve kiosks, commercial retail outlets, banks, ATMs.
Mail Arrival Profile Ans- Determines operational startup & staffing.
CET Ans- Critical Entry Time
Clearance Time Ans- Mail is cleared for dispatch.
18:00 Ans- Carriers in from street.
20:00 Ans- 80% of collection mail should be cancelled at the P&DC.
23:00 Ans- Out of primary processing.
24:00 Ans- Secondary Operations Complete
04:00-09:00 Ans- Distribute to DDC/DDU
,07:00 Ans- 100% of DPS 2nd pass complete.
Core Responsibility Ans- Security, Sanctity, Preserve, Protect - Instills customer confidence, projects
positive public image, maintains competitive advantage, protects privacy.
PolicyNet Ans- Online resource to find handbooks, manuals, publications.
Directives Ans- Policies, Procedures, Regulations - Effects in four ways: productivity, revenue, legal
liability, customer service.
DMM Ans- Domestic Mail Manual
Domestic Mail Manual Ans- DMM - Policies, procedures and regulatins for domestic mail. Information
on extra services, postage prices, mail classes.
IMM Ans- International Mail Manual
International Mail Manual Ans- IMM - Mailing conditions for each country, also includes a list of
countries.
ASM Ans- Adminstrative Support Manual
Administrative Support Manual Ans- Policies, procedures for adminstrative and support functions.
Information covering audits, investigations, communication, facilities, equipment and privacy.
POM Ans- Postal Operations Manual
Postal Operations Manual Ans- Operations function of field organizations. Information regarding retail,
philatelic, collection, mail processing, transportation, delivery, vehical operation.
ELM Ans- Employee & Labor Relations Manual
,Employee & Labor Relations Manual Ans- Personnel policies and regulations. Employee placement, pay,
benefits, training, health and environment, labor relations.
F101 Ans- Field Accounting Procedures
AS or MS Ans- Handbook ID for Administrative Support Manual (ASM)
DM Ans- Handbook ID for Domestic Mail Manual (DMM)
EL or P Ans- Handbook ID for Employee & Labor Relations Manual (ELM)
M Ans- Handbook ID for Postal Operations Manual (POM) or Administrative Support Manual (ASM)
PO Ans- Handbook ID for Postal Operations Manual (POM)
Publications Ans- Primarily for public, marketing and mail guidelines.
Postal Bulletin Ans- Official source of updates and amendments to current directives. Can be accessed
through PolicyNet. Biweekly.
Postal Forms Ans- Can be searched by title or number. Website also provides links to OPM, GSA, TSH,
OSHA, OWCP.
Publication 223 Ans- Information regarding directives and forms catalog.
#1 Business Goal Ans- Strengthening customer relationship.
Value, Exceptional Service, Reliability Ans- Will increase revenue, missed opportunity is missed revenue,
quality end-to-end service.
, Building Customer Relationship Ans- Positive attitude, Listening, Communication, Adapting to change,
Knowledge of products, Soliciting customer feedback.
What the postal service offers Ans- Better value, presence in every community, USPS.com, competitive
pricing incentives.
Shipping Services Ans- Priority, Express, Parcel Select, Parcel Return Service, International Mail
Parcel Select Ans- Entry points at DDU, SCF, NDC. Optional hold for pickup. Pricing and volume
incentives.
Parcel Return Service Ans- Consumer return merchandise.
International Mail Ans- Service to over 180 countries. Includes FC, GXG, PM, PMEI.
GXG Ans- Global Express Guaranteed
Global Express Guaranteed Ans- 1-3 day delivery. Money-back guarantee to approximately 180
countries. Up to $100 insurance, can purchase additional up to $2499.
Dimensions:
Weight up to 70 lbs,
46" x 35" x 46", combination length and girth of 108"
Priority Mail Ans- 1-3 day delivery. Includes tracking. Up to $50 insurance. Flat rate, regional, prepaid
pricing. Max weight 70 lbs, max 108" length plus girth. PM subject to Balloon pricing zones 1-4,
Dimensional pricing zones 5-8.
Priority Mail Express Ans- 1-2 days. Money-back guarantee. 365 days a year. Includes proof of delivery
signature (if requested), up to $100 insurance, delivery by 3:00pm. Delivery by 10:30am, Sundays,
holidays for additional fee. Premier Service of USPS.
