introduction
Indonesia and the world are currently facing a pandemic where all elements of business
areexperienced adjustments in terms of the company's operational implementation. Included in
businessselling a lot of special treatment done by a marketing manager so thatthe company can still
sell its products so that the company can run according to the visionand mission. relating to how a
marketing manager implements a marketing strategygood will produce good product sales also for
that selection of marketing strategiesindeed need to be considered in this case by the company in
attracting consumers,creating a quality brand that can be accepted by the public in the market.
After several years, Indonesia and other countries were hit by the COVID-19 pandemic. Now we are
entering a new era called the "New Normal Era." Entering the New Normal Erameans creating a new
culture that is created among the people. The new normal requiresPeople can travel by wearing masks
and keeping a distance of one meter between each other. one person with another, diligent to wash
hands, and the most important thing isavoid gatherings.
With the New Normal Era, companies need to carry out special treatment inmarket their products
where this treatment does not interfere with the company's target market.Companies can market
their products and obtain the desired profit. For the wholethe marketing strategy that is carried out
must prioritize the market and customers where oneMarketers must provide their best innovation;
this is in line with the wishes of the company.want to continue to grow and meet market demand
without being constrained by the New Normal Era.
The marketing strategy that is implemented or being implemented and that is currently being
discussed by the author is about how to build a brand in the New Normal Era. Where this stage starts
is with a brand name that is easily remembered by the public and the best products that can be
accepted by the market so that a brand with superior products can compete.with its previous
competitors.
, theoretical basis
The American Marketing Association defines a brand as "a name, term, sign, symbol, or design, or a
combination of them, intended to identify the goods or services of one seller or group of sellers and
to differentiate them from competitors." A brand is thus a product or service whose dimensions differ
in some way from those of other products or services designed to satisfy the same need. These
differences may be functional, rational, or real in relation to the brand's product performance. They
may also be more symbolic, emotional, or intangible - related to what the brand represents or means
in a more abstract sense.
The purpose of branding is to build a perception of a brand in the minds and feelings of consumers.
Landor summed it up briefly: "Products are made in the factory, but brands are created in the mind."
The success of a product in the market is also determined by the marketing strategy (Farid, 2017). A
brand is built by three aspects, including visual identity (brand identity: logo with all its application
systems), a set of special characters from a brand (things that are invisible to the eye from a product
or service: usability, capability, value, marketing style, and the company culture), and what is equally
important is that the brand is also determined by audience perception (the viewer's interpretation or
opinion). Product branding can be projected through all aspects originating from the organization.
Based on the logo, location, store layout, product quality, service quality, and the projection of the
way and attitude of the company's employees towards their customers, that is what is called product
branding.
Branding has been around for centuries as a means of differentiating the goods of one manufacturer
from another. The Middle Ages in Europe required that artisans use trademarks on their products to
protect themselves and their customers against lower quality. In the fine arts, branding begins with
artists signing their work. Brands today play a number of important roles that improve the lives of
consumers and increase the financial value of companies.
The brand role identifies the maker of a product and allows consumers to assign responsibility for its
performance to that manufacturer or distributor. Brands perform a number of functions for
consumers and companies. How do you "brand" a product? Although the company gives impetus to
brand creation through the program,marketing and other activities, the brand is finally in the minds
and hearts of consumers. It is a perceptual entity that is rooted in reality but reflects consumer
perceptions and idiosyncrasies.
Branding is the process of delivering products and services with brand strength. It's all about creating
differences between products. Marketers need to teach consumers the "who" of products.it by giving
it a name and other brand elements to identify it, as well as explaining what the product does and
why consumers should care. Branding creates a mental structure.that helps consumers organize their
knowledge of products and services in ways that clarify their decision-making and, in the process,
provide value to the company.
Brand equity is the added value provided to products and services by consumers. This can be reflected
in the way consumers think, feel, and act in relation to the brand, as well as in its price, market share,
and profitability. There are three main elements of customer-based brand equity:
1. Brand equity arises from differences in consumer response. If there were no differences,
branded products would be essentially commodities, and competition would probably be
based on price.
2. Differences in response are the result of consumers' brand knowledge, including all thoughts,
feelings, images, experiences, and beliefs associated with the brand. Brands must create