BUSINESS COMMUNICATIONS
Q.What is Business Communication ?
Business communication is the process of expression, channelling, receiving and interchanging
of ideas in commerce and industry. In simple words, Business communication is the process of
sharing information between people within and outside a company in order to promote an
organization’s goals, objectives, aims, and activities, as well as increase profits.
Importance of Business Communication
Communication is a vital force, it is an important aspect of effective business organization.
1. Efficient functioning of the undertaking
2. Facilitates decision making
3. Proper planning
4. Minimize organisational conflicts
5. Job satisfaction and higher productivity
6. Democratic management
7. To establish better labour relations
8. Effective organizing
9. Enhance motivation and morale
10. Sound human and industrial relation
Communication Process
The communication is a dynamic process that begins with the conceptualizing of ideas by the
sender who then transmits the message through a channel to the receiver, who in turn gives the
feedback in the form of some message or signal within the given time frame. Thus, there are
Seven major elements of communication process.
, 1. Sender: The sender or the communicator is the person who initiates the conversation and
has conceptualized the idea that he intends to convey it to others.
2. Encoding: The sender begins with the encoding process wherein he uses certain words or
non-verbal methods such as symbols, signs, body gestures, etc. to translate the
information into a message.
3. Message: Once the encoding is finished, the sender gets the message that he intends to
convey. The message can be written, oral, symbolic or non-verbal such as body gestures,
silence, sighs, sounds, etc.
4. Communication Channel: The Sender chooses the medium through which he wants to
convey his message to the recipient. It must be selected carefully in order to make the
message effective and correctly interpreted by the recipient.
5. Receiver: The receiver is the person for whom the message is intended or targeted. He
tries to comprehend it in the best possible manner such that the communication objective
is attained.
6. Decoding: Here, the receiver interprets the sender’s message and tries to understand it in
the best possible manner. An effective communication occurs only if the receiver
understands the message in exactly the same way as it was intended by the sender.
Different Types of Business Communication
Communication is a need in today’s business world. The people either work for or are associated
Q.What is Business Communication ?
Business communication is the process of expression, channelling, receiving and interchanging
of ideas in commerce and industry. In simple words, Business communication is the process of
sharing information between people within and outside a company in order to promote an
organization’s goals, objectives, aims, and activities, as well as increase profits.
Importance of Business Communication
Communication is a vital force, it is an important aspect of effective business organization.
1. Efficient functioning of the undertaking
2. Facilitates decision making
3. Proper planning
4. Minimize organisational conflicts
5. Job satisfaction and higher productivity
6. Democratic management
7. To establish better labour relations
8. Effective organizing
9. Enhance motivation and morale
10. Sound human and industrial relation
Communication Process
The communication is a dynamic process that begins with the conceptualizing of ideas by the
sender who then transmits the message through a channel to the receiver, who in turn gives the
feedback in the form of some message or signal within the given time frame. Thus, there are
Seven major elements of communication process.
, 1. Sender: The sender or the communicator is the person who initiates the conversation and
has conceptualized the idea that he intends to convey it to others.
2. Encoding: The sender begins with the encoding process wherein he uses certain words or
non-verbal methods such as symbols, signs, body gestures, etc. to translate the
information into a message.
3. Message: Once the encoding is finished, the sender gets the message that he intends to
convey. The message can be written, oral, symbolic or non-verbal such as body gestures,
silence, sighs, sounds, etc.
4. Communication Channel: The Sender chooses the medium through which he wants to
convey his message to the recipient. It must be selected carefully in order to make the
message effective and correctly interpreted by the recipient.
5. Receiver: The receiver is the person for whom the message is intended or targeted. He
tries to comprehend it in the best possible manner such that the communication objective
is attained.
6. Decoding: Here, the receiver interprets the sender’s message and tries to understand it in
the best possible manner. An effective communication occurs only if the receiver
understands the message in exactly the same way as it was intended by the sender.
Different Types of Business Communication
Communication is a need in today’s business world. The people either work for or are associated
