PGA PGM Level 3 3.0 Full Study Guide
Recommended guideline a manager should use if an employee's performance differs from the
expected? Ans- Address and find mutual agreement
How should resources be allocated to avoid overwhelming a performer? Ans- Make them aware of what
is available
What should a manager do when a performer has difficulty recognizing when to act on a specific task?
Ans- Take a specific direction
A team member sets the holes correctly and is assigned this task routinely. What is the result of this?
Ans- Reinforced the desired outcome
How should the GM use significant work when telling the merchandiser to spot audit due to shrinkage?
Ans- Explain feedback and consequences
How can managers communicate that they want to work with the performer to ensure success? Ans-
Feedback is clear
What guidelines apply when a manager uses the supporting strategy? Ans- Capable and motivated
What guideline is used with the convincing strategy because the employee is resistant? Ans- Help
overcome resistance and give resources to do the job
What strategy is used by the head pro when requested solutions by his assistant? Ans- Supporting
What strategy is used with employees who are experienced but unwilling? Ans- Involving
What action increases the chances of finding a solution that satisfies all parties? Ans- Address the
problem early
,During joint problem solving, why is it important to state the problem in relation to the expectations?
Ans- To avoid blame
What manager behavior is appropriate during termination? Ans- Considerate, clear, decisive
F&B uses internal control to keep the operation functioning smoothly; what are the characteristics? Ans-
Measure, evaluate, act
What is food cost control? Ans- Management and procedures to regulate costs
What is the most important consideration when forecasting number of staff and scheduling? Ans-
Provide the service, minimal payroll
Which condition enhances the benefits of mental practice? Ans- Cognitive hypothesis
What is an effective means to help a beginner use motor imagery to improve? Ans- Combine with
physical performance
What optimizes performance when combining mental and physical practice? Ans- Recall past shots,
execute prior memory
What conditions lead to greater learning transfer? Ans- Same/similar conditions
What approach is recommended to optimize learning transfer of a golf skill? Ans- Transfer skill at similar
level in transfer learning
What are two major ways to structure swing change movements through rehearsal? Ans- Skills practice
and transfer practice
What should a coach do when a student gets mad a swing change does not work? Ans- Accept blame,
remind them they agreed to it
, What step in pre shot routine is helpful to a player who wants to trust their swing? Ans- Positive self-talk
What are the benefits of an effective pre shot routine? Ans- Stay in the present, prepare, manage
emotions
What is recommended immediately after a poor shot is hit? Ans- Identify the flaw
What pre shot routine problem could cause a poor shot outcome? Ans- Lie, distance, club
How should players use the post shot routine to achieve focus on playing the game? Ans- Accept it, ask
why
Why is it important to have similarly skilled players in group instruction? Ans- More likely to benefit
How should teachers respond to lessons getting off track? Ans- Accommodate changes and meet
challenges
What is the purpose of golf instruction from a long-term lesson plan? Ans- Goals that translate to
performance
What role should technology play with ball flight while teaching a lesson? Ans- Assist in identifying the
error
How can a teacher use technology to help identify losing the lag too soon? Ans- 3D pressure plates
What data describes the launch of the ball? Ans- Spin axis, spin rate, launch, direction, speed, smash
Which analytic technique pays the biggest dividend in improving teaching? Ans- Systematic observation
What do routines allow teachers to focus on in the lesson? Ans- Fewer decisions and focus on learning
Recommended guideline a manager should use if an employee's performance differs from the
expected? Ans- Address and find mutual agreement
How should resources be allocated to avoid overwhelming a performer? Ans- Make them aware of what
is available
What should a manager do when a performer has difficulty recognizing when to act on a specific task?
Ans- Take a specific direction
A team member sets the holes correctly and is assigned this task routinely. What is the result of this?
Ans- Reinforced the desired outcome
How should the GM use significant work when telling the merchandiser to spot audit due to shrinkage?
Ans- Explain feedback and consequences
How can managers communicate that they want to work with the performer to ensure success? Ans-
Feedback is clear
What guidelines apply when a manager uses the supporting strategy? Ans- Capable and motivated
What guideline is used with the convincing strategy because the employee is resistant? Ans- Help
overcome resistance and give resources to do the job
What strategy is used by the head pro when requested solutions by his assistant? Ans- Supporting
What strategy is used with employees who are experienced but unwilling? Ans- Involving
What action increases the chances of finding a solution that satisfies all parties? Ans- Address the
problem early
,During joint problem solving, why is it important to state the problem in relation to the expectations?
Ans- To avoid blame
What manager behavior is appropriate during termination? Ans- Considerate, clear, decisive
F&B uses internal control to keep the operation functioning smoothly; what are the characteristics? Ans-
Measure, evaluate, act
What is food cost control? Ans- Management and procedures to regulate costs
What is the most important consideration when forecasting number of staff and scheduling? Ans-
Provide the service, minimal payroll
Which condition enhances the benefits of mental practice? Ans- Cognitive hypothesis
What is an effective means to help a beginner use motor imagery to improve? Ans- Combine with
physical performance
What optimizes performance when combining mental and physical practice? Ans- Recall past shots,
execute prior memory
What conditions lead to greater learning transfer? Ans- Same/similar conditions
What approach is recommended to optimize learning transfer of a golf skill? Ans- Transfer skill at similar
level in transfer learning
What are two major ways to structure swing change movements through rehearsal? Ans- Skills practice
and transfer practice
What should a coach do when a student gets mad a swing change does not work? Ans- Accept blame,
remind them they agreed to it
, What step in pre shot routine is helpful to a player who wants to trust their swing? Ans- Positive self-talk
What are the benefits of an effective pre shot routine? Ans- Stay in the present, prepare, manage
emotions
What is recommended immediately after a poor shot is hit? Ans- Identify the flaw
What pre shot routine problem could cause a poor shot outcome? Ans- Lie, distance, club
How should players use the post shot routine to achieve focus on playing the game? Ans- Accept it, ask
why
Why is it important to have similarly skilled players in group instruction? Ans- More likely to benefit
How should teachers respond to lessons getting off track? Ans- Accommodate changes and meet
challenges
What is the purpose of golf instruction from a long-term lesson plan? Ans- Goals that translate to
performance
What role should technology play with ball flight while teaching a lesson? Ans- Assist in identifying the
error
How can a teacher use technology to help identify losing the lag too soon? Ans- 3D pressure plates
What data describes the launch of the ball? Ans- Spin axis, spin rate, launch, direction, speed, smash
Which analytic technique pays the biggest dividend in improving teaching? Ans- Systematic observation
What do routines allow teachers to focus on in the lesson? Ans- Fewer decisions and focus on learning
