CMAA Practice Test 2023 with 100% correct questions and answers

A medical administrative assistant is providing a patient with instructions about an upcoming mammogram. Which of the following actions should the assistant take to ensure patient understanding? Asking the patient to repeat the instructions A medical administrative assistant is creating a business correspondence. Which of the following salutations is appropriate for the assistant to use? Dear Mr. Goodwin: Which of the following is the amount the medical administrative assistant should submit to the secondary insurance carrier if the encounter balance is $360 and the patient has two plans with an 80/20 split? $72 After deactivating the security system, which of the following actions should a medical administrative assistant take next when opening the office in the morning? Access the answering service. Which of the following actions is appropriate for a medical administrative assistant to take when processing incoming mail? Shred unwanted mail. A patient who has Medicare insurance is covered for both inpatient and outpatient services under the same part of Medicare. Which of the following parts of Medicare covers the patient? Part C A medical administrative assistant is asked to schedule a CXR for a patient. The assistant should make an appointment for which of the following? An x-ray of the chest Which of the following is the purpose of a matrix? To indicate when a provider is unavailable to treat patients Which of the following is the primary reason for a medical administrative assistant to document no-shows and cancellations with less than 24 hr notice? To maintain scheduling integrity Which of the following actions is appropriate for a medical administrative assistant to take when providing preoperative instructions to a patient who is anxious? Allow extra time to reinforce the instructions. Which of the following is a step in the annotation process? Highlighting text Obtaining vital signs against a patient's will is an example of which of the following offences? Battery After opening a report from a patient's previous provider, which of the following is the medical administrative assistant's next step? Give the report to the patient's current provider for review. When a medical administrative assistant makes arrangements for a staff member to attend a conference, which of the following is the most important step for keeping the office informed? Distribute the travel itinerary. A medical administrative assistant in a multi-specialty practice is scheduling an appointment for a patient who has an arrhythmia. The assistant should schedule an appointment with which of the following providers? Cardiologist Which of the following actions should the medical administrative assistant take when closing the office? Activate the security system. Once a physician signs advance directives, the medical administrative assistant should have which of the following witness the signature? Non-affiliated individual A collected specimen needs to be sent to an outside laboratory. Which of the following actions is within the scope of practice of a medical administrative assistant? Process the requisition for shipment. Which of the following is the best way for a medical administrative assistant to address collection of copayment? "How would you like to pay today?" A provider is running 30 min behind schedule because of an early morning emergency. Which of the following actions should the medical administrative assistant take to maintain effective scheduling in the office? Inform waiting patients that an emergency has caused a delay in the schedule and that they can wait or reschedule. Which of the following is a court order to mandate appearance and produce medical records for a trial? Subpoena duces tecum Which of the following actions should a medical administrative assistant take if a patient has an existing workers' compensation case? Obtain the carrier case number. A medical administrative assistant is reviewing the release form of a patient who is a dependent minor. The assistant should ensure that who of the following signed the release form? The legal custodian Which of the following should a medical administrative assistant consult to find the proper method of scheduling an appointment for a particular office? Practice policy manual A new patient provides a medical administrative assistant with her parent's Medicare card. The patient states that she is a dependent and is eligible to use the card. Which of the following actions should the assistant take? Explain to the patient that Medicare does not cover dependents. A patient is identified as a smoker in her medical record and requests a medical record amendment due to her cessation of smoking 15 years earlier. Which of the following sections of the Patient's Bill of Rights is the patient exercising? Confidentiality of Health Information Prior to a patient leaving the office, she is asked to pay 10% of a $100 office visit. Which of the following best describes this fee? Coinsurance Which of the following describes the birthday rule? The parent whose day of birth occurs earlier in the calendar year holds the primary policy for dependent children. Which of the following word roots means "swallow"? Phag A medical administrative assistant receives telephone calls from four patients. Which of the following calls indicates a need for immediate attention? A patient who reports difficulty breathing A provider asks a medical administrative assistant to schedule a surgery to remove a patient's gallbladder. The assistant should schedule the patient for which of the following? Cholecystectomy At which of the following times should the medical administrative assistant pull a patient's daily chart? The evening before the patient's appointment Prior to an invasive procedure, a patient asks a medical administrative assistant about other options that are available. Which of the following actions should the assistant take? Advise the patient to ask the provider about alternatives. When creating a retention schedule for patient medical records, a medical administrative assistant should consult which of the following? State guidelines Which of the following oversees workplace safety? OSHA A patient wants to update his medical record to include medication sensitivity information that he had failed to provide. Which of the following actions should the medical administrative assistant take? Make a new entry to update the previous information. Which of the following is an appropriate use of a tickler file? To remind staff of date-specific tasks Which of the following colors indicates a biohazardous waste container? Red A new patient leaves the office because the practice does not accept his insurance. Which of the following actions should the medical administrative assistant take to prevent this scenario? Verify insurance eligibility prior to scheduling new patients. Based on HIPAA guidelines, a medical administrative assistant should take which of the following safeguards when leaving a workstation? Lock the computer. Which of the following parties owns a patient's physical medical record? The provider Which of the following word roots means "abdominal wall"? Lapar/o Which of the following prefixes means "muscle"? My- Which of the following methods organizes patient records in chronological order according to the department that provided the care? SOMR Which of the following medical terms refers to the removal of all or part of an organ or tissue? Lymphadenectomy Which of the following schedules more than one patient at the same time with the same provider while still allowing adequate time within the hour to see all scheduled patients? Wave Which of the following is a medical administrative assistant's function in the audit process? Maintaining day sheets Which of the following is a disease-causing organism? Pathogen A medical administrative assistant is scheduling a patient for a procedure. Which of the following actions should the assistant take first? Obtain a written prescription from the provider. Which of the following is the party who is financially responsible for payment? Guarantor Which of the following allows employees access to information regarding workplace safety? Right-to-know law According to the Affordable Care Act (ACA) of 2010, what is the maximum allowable time from the date of service that a claim can be submitted to Medicare? 12 months A patient receives an explanation of benefits stating services will not be covered because out-of-pocket medical expenses have not been met. The amount owed is defined as which of the following? Deductible A patient who has Crohn's disease should be scheduled with which of the following specialists? Gastroenterologist Which of the following information is included in an explanation of benefits (EOB)? Claim adjustments Which of the following forms is used to submit health insurance claims for a provider's office? CMS-1500 Which of the following describes a difference between Medicare and Medicaid? Medicare is funded by the federal government, but Medicaid is funded by both state and federal governments. When creating a reception area for a pediatric clinic, which of the following items should the medical administrative assistant include? Artificial plants and floral arrangements for aesthetics A patient calls with a question about her prescription dosage as it relates to her condition. Which of the following actions is appropriate for the medical administrative assistant to take? Take a message for the physician. When a medical administrative assistant communicates information that contains PHI, which of the following means is appropriate? Letter For medical billing purposes, which of the following is good practice when updating information from established patients? Request verification of current patient information at each visit. For which of the following tasks should a medical administrative assistant use Microsoft Access? Creating a database When a provider requests a patient to have a diagnostic test at a hospital, which of the following actions should the medical administrative assistant take? Schedule the test with the hospital. In which of the following locations should a medical administrative assistant store valued office items, such as checkbooks, prescription pads, and access keys? In a locked box An older adult patient presents to a physician's office with his adult daughter to clarify when to take his new medication. Which of the following actions should the medical administrative assistant take? Advise the daughter and patient that the physician will speak to them about the prescription. Who is responsible for obtaining preauthorization for inpatient hospitalization? The provider performing the procedure Microsoft Excel is an example of which of the following types of programs? Spreadsheet application Which of the following should a medical administrative assistant explain to new patients prior to an initial visit? The procedure to cancel an appointment A patient is seeking a second opinion for an upcoming surgical procedure and has a referral from a provider. When the patient calls to schedule an appointment, which of the following actions should the medical administrative assistant take to assist in this process? Verify that the patient's insurance is accepted by the provider. A patient presents to the provider's office with flu-like symptoms. Which of the following actions should the medical administrative assistant take first? Move the patient to an isolated location. Which of the following abbreviations is a type of insurance plan? POS (point of service) A patient has a diagnosis of hypertension. Which of the following describes hypertension? High blood pressure A provider's office receives a remittance advice showing a denial code. The medical administrative assistant creates a formal written request for review of the rejected claim. The assistant should use which of the following formats? Claim appeal Which of the following is the most effective way for a medical administrative assistant to reduce the number of no-show appointments? Call patients 1 to 2 days before a scheduled appointment. Which of the following sections of a patient's progress note contains the reason for the visit? CC (chief complaint) Which of the following terms indicates the improper release of PHI? Breach of confidentiality Which of the following must be provided to a patient on a first visit, as required by HIPAA? Notice of Privacy Practices Which of the following is the appropriate procedure for a medical administrative assistant when handling a rejected health insurance claim? Verify coding compliance and resubmit the claim for adjudication. Which of the following is the best way for a medical administrative assistant to greet an established patient who is entering the physician's office for an appointment? "Good afternoon, Mrs. Johnson." Which of the following telephone calls should the medical administrative assistant route directly to the provider? A provider from another office needs to discuss a patient's case. A provider refers a patient to a specialist for carcinoma. The medical administrative assistant should schedule an appointment with which of the following specialists? Oncologist Which of the following prefixes means "masculine"? Andr- Which of the following actions is appropriate for a medical administrative assistant to take before scheduling a patient for surgery? Verify the patient's benefits. When reviewing laboratory results, a medical administrative assistant should take which of the following actions after pulling the patient's chart and flagging abnormal results? Place the results on the provider's desk for review. Which of the following actions is required by a patient when requesting a copy of his medical record? Complete a Record Release Authorization. Several patients cancel their appointments for the day. Which of the following is the first action for the medical administrative assistant to take? Contact patients who are on the waiting list. When preparing a claim, a medical administrative assistant should use which of the following formats when entering a date of birth? MMDDYYYY Which of the following is required to establish medical necessity on the patient encounter form? Diagnosis code A provider prescribes an EKG for a patient who has a rapid heart rate. Which of the following should be recorded as the reason for the EKG? Tachycardia A patient's chart indicates the need for PT as a result of a strained muscle. The medical administrative assistant should recognize the abbreviation PT as which of the following? Physical therapy Which of the following indicates a patient is aware of the medical necessity, the risks, and the benefits of a procedure? Informed consent Which of the following types of referrals is used in an emergent situation? Stat A patient, who previously smoked on a regular basis, no longer smokes. Which of the following abbreviations represents the section of the medical record in which this information should be documented? PH (past history) A medical administrative assistant should take which of the following actions to be in compliance with OSHA? Participate in training concerning infection control. Which of the following documents must a medical administrative assistant provide for a patient to submit for reimbursement? Encounter form An office manager asks a medical administrative assistant to mail a letter to a patient who is being dismissed from the practice. Which of the following methods should the assistant use to mail the letter? Certified Mail Before adding medical records to a patient's chart, the medical administrative assistant should take which of the following actions? Ensure the provider has initialed reports. A medical administrative assistant should take which of the following actions when documenting a prescription refill? Date and initial the prescription refill in the patient's medical record. Which of the following describes stream scheduling? A patient's appointment is from 0900 to 0915. Which of the following office procedures is outside the scope of practice of a medical administrative assistant? Signing for a court-ordered subpoena issued for the office Which of the following items is appropriate to purchase with petty cash? Postage owed for an equipment delivery A medical administrative assistant is giving instructions to a patient who is in the office to have her hearing aid checked and is having difficulty hearing the assistant. Which of the following actions should the assistant take? Move the patient to a quiet location. To which of the following departments should a patient go for a WBC count? Laboratory A provider requests a medical administrative assistant to schedule an electroencephalogram for a patient. Which of the following statements by the assistant is an appropriate explanation of this procedure to the patient? "This procedure records your brain's electrical activity." Which of the following letter styles is most efficient? Block Which of the following is an OSHA regulation that must be reviewed yearly to ensure compliance? Bloodborne pathogens standard Which of the following is the purpose of an encounter form? To save time and improve accuracy in data entry Providers should use which of the following when a procedure is excluded from the Medicare fee schedule? Advance Beneficiary Notice (ABN) A patient who has Medicare and had a physical examination 10 months ago calls to schedule another physical within the week. Which of the following actions is appropriate for the medical administrative assistant to take? Explain that the physical cannot be scheduled for another 2 months. A medical administrative assistant instructs a patient to arrive on Monday at 9:00 a.m. for cast removal because the provider is only available on Monday mornings for that procedure. Which of the following methods of scheduling is the assistant using? Clustering A patient requests a follow-up visit for an unavailable time slot. Which of the following actions is appropriate for the medical administrative assistant to take? Schedule an appointment closet to the requested time slot. Schedule an appointment closest to the requested time slot. during which of the following processes is a medical administrative assistant relieved from gaining authorization from a patient? release of information for treatment, payment, health care operations (TPO) when scheduling an inpatient admission which of the following steps with a medical Administrative Assistant take first obtain the provider's order how often should a medical Administrative Assistant update the demographics of an established patient At every visit A medical administrative assistant should include which of the following in the compliance plan when training new medical administrative assistant? HIPAA compliance a provider leaves town with Olivia contact number in coverage for the patients he is treating he is at risk for being accused of which of the following? Abandonment A patient is afebrile and has rhinorrhea. The medical administrative assistant should understand this as which of the following.? Runny nose but no fever a patient authorizes a third-party payer to reimburse a provider directly by signing which of the following assignment of benefits Which of the following should a medical administrative assistant give to a patient when scheduling a routine return visit? a appointment reminder all pages of a patient's medical record must include which of the following information pt name After scheduling an appointment, a new patient who has insurance coverage asks the medical administrative assistant what the cost of the office visit will be. Which of the following actions by the assistant is appropriate . Provide an estimate based on allowable amounts. A medical administrative assistant should take which of the following actions to confirm a new patient's first appointment without violating the patient's privacy? speak with the pt on the phone A schedule is made for patients to have physical examinations on Tuesday afternoons and Thursday mornings. This is an example of what type of scheduling? cluster which of the following is an example of stream scheduling patients are assigned a specific appointment time Which of the following abbreviations should a medical administrative assistant use to document a patient history of a stroke? CVA which of the following is an abbreviation for a type of routine blood test CBC which of the following information should a medical Administrative Assistant verify on a referral insurance coverage Which of the following actions is necessary if a prescribed CPT code is not listed on the preprinted patient encounter form? Manually add the procedure code to the form A patient needs to have his gallbladder removed. The medical administrative assistant should schedule the patient for what procedure? Cholecystectomy A provider asks a medical administrative assistant to schedule a patient's next appointment for arthrocentesis of the right shoulder. surgical puncture to remove fluid from the right shoulder joint A medical administrative assistant in a multi-specialty practice is scheduling an appointment for a patient who has an arrhythmia. The assistant should schedule an appointment with which of the following providers. . Cardiologist a patient who has Medicare and had an annual Wellness visit (AWV) 10 months ago calls to schedule their next one within the week which of the following actions is appropriate for medical Administrative Assistant to take? explain that the AWV cannot be scheduled for another 2 months which of the following patient conditions is appropriate to schedule with a gastroenterologist Crohn's disease A third-party payer is requesting documentation to support billed services. The following is the appropriate document the medical Administrative Assistant should forward to the third-party payer progress notes A new patient provides a medical administrative assistant with her parent's Medicare card. The patient states that she is a dependent and eligible to use the card. which of the following actions should the medical assistant take? explain to the pt that medicare does not cover dependents. which of the following suffixes relates to Falling or prolapsing ptosis A new patient arrives at the reception desk while the medical administrative assistant is assisting another patient on the phone with a scheduling question Which if the following actions should the assistant take when greeting the new patient? The assistant should acknowledge the new patient's arrival. A patient is allergic to eggs and therefore cannot receive influenza immunizations. The medical administrative assistant should recognize the patient's egg allergy is which of the following? A contraindication is a factor that makes a treatment or procedure inadvisable The medical administrative assistant's priority when pulling daily charts. It is necessary for the assistant to review the schedule first in order to know which chart to pull for the day. A patient should sign what in order to authorize payment directly to the provider from a third party payer ? By signing an assignment of benefits, a patient authorizes a third-party payer benefits directly to a provider What is the eligibility requirement for Medicaid. Medical eligibility requires patients to meet the federal poverty level in their state of residence. A patient calls to request that her immunization record be emailed to her. Which of the following actions should the medical administrative assistant take first. A patient must sign a release of information form before the assistant can send the information. Using the Bcc option when sending an email message does which of the following ? By sending a message using blind carbon copy, the sender hides the email addresses of recipients and, therefore, protects privacy. A patient submits $15 each time he receives treatment. The medical administrative assistant should recognize this amount is applied to which of the following parts of the patient's insurance payments ? A copayment is fixed amount that policyholders pay each time they receive a service. A medical administrative assistant receives a call from a father requesting to speak to a clinical staff about the correct dosage of medication for his infant. Which of the following information is necessary for the assistant to obtain when taking a phone message from this caller ? Recording the date and time of a call is always necessary when taking a phone message. An established patient request a routine physical examination during the provider's already scheduled week of vacation. Which of the following statements by the medical administrative assistant is appropriate. The assistant should offer the next available time for a routine physical examination. A medical administrative assistant observes another office worker altering notes in a patient's recored to justify medical necessity so that payment is made. What is this type of action considered. (Fraud) Falsely altering a medical record to ensure insurance payment is fraud. What information should the medical administrative assistant include on a claim form. (NPI) The assistant should include the national provider identification number on a claim form. Insurance policies contain which of the following provision to avoid overlapping payment. (Coordination of benefits) By deciding which third-party is primary and which is secondary, the coordination of benefits controls insurance carriers expenditure and prevent overlapping payments. Which of the following types of insurance plans was developed to provide affordable, comprehensive, prepaid health care to policyholders. (Health Maintenance Organization)HMOs offer low costs and cover all basic services by bringing together a group of providers who agree to provide certain services in exchange for a prepaid fee.