CMAA Practice 2023 with verified questions and answers

Which of the following referrals is used in an emergent situation? Stat Which of the following schedules more than one patient at the same time with the same provider while still allowing adequate time with the hour to see all scheduled patients? Wave Which of the following terms indicates the improper release of PHI? Breach of Confidentiality Which of the following prefixes means "muscle"? My- Which of the following is an OSHA regulation that must be reviewed yearly to ensure compliance? Bloodborne Pathogens Standard Which of the following actions should the medical administrative assistant take when closing the office? Activate the security system A patient's chart indicates the need of a PT as the result of a strained muscle. The medical administrative assistant should recognize the abbreviation PT as which of the following? Physical Therapy Which of the following methods organizes patients records in chronological order according to the department that provided care? SOMR- Source Oriented Medical Record Which of the following is a step in the annotation process? Highlighting Text An older adult patient presents to a physician's office with his adult daughter to clarify when to take his new medication. Which of the following actions should the medical administrative assistant take? Advise the daughter and patient that the physician will speak to them about the prescription. Which of the following should a medical administrative assistant explain to new patients prior to an initial visit? The procedure to cancel an appointment. Which of the following is the most effective way for a medical administrative assistant to reduce the number of no-show appointments? Call the patients 1 to 2 days before the scheduled appointment. A provider asks a CMAA to schedule a surgery to remove a patients gallbladder. The assistant should schedule the patient for which of the following? Cholecystectomy For medical billing purposes, which of the following is good practice when updating information from established patients? Request verification of current patient information at each visit. Which of the following oversees workplace safety? OSHA When reviewing laboratory results, a CMAA should take which of the following actions after pulling the patient's chart and flagging abnormal results? Place the results on the provider's desk to review. Once a physician signs advanced directives, the CMAA should have which of the following witness the signature? Non-affiliated individual. Which of the following is an appropriate use of a tickler file? To remind staff of date-specific tasks. Which of the following describes the birthday rule? The parent whose day of birth occurs earlier in the calendar year holds the primary policy for dependent children. Which of the following terms is appropriate to purchase with petty cash? Postage owed for an equipment delivery. A patient who has Crohn's disease should be scheduled with which of the following specialists? Gastroenterologist Which of the following prefixes means "masculine"? Andr- An office manager asks a CMAA to mail a letter to a patient who is being dismissed from the practice. Which of the following methods should be used to mail the letter Certified mail Several patients cancel their appointments for the day. Which of the following is the first action for the CMAA to take? Contact patients who are on the waiting list. The CMAA is giving instructions to a patient who is having her hearing aid checked, but is having difficulty hearing the assistant. Which of the following actions should the assistant take? Move the patient to a quiet location. Which of the following documents must a CMAA provide for a patient to submit for reimbursement? Encounter Form. When creating a reception area for a pediatric clinic, which of the following items should the CMAA include? Artificial plants and floral arrangements for aesthetics. Which of the following telephone calls should the CMAA route directly to the provider? A provider from another office needs to discuss a patient's case. Which of the following is the party who is financially responsible for payment? Guarantor A CMAA is scheduling a patient for a procedure. Which of the following actions should be taken first? Obtain a written prescription from the provider. For which of the following tasks should a CMAA use Microsoft Access? Creating a database. A CMAA is creating a business correspondence. Which of the following salutations is appropriate for the assistant to use? Dear Mr. Goodwin: Which of the following indicates a patient is aware of a medical necessity, the risks, and benefits of a procedure? Informed consent Which of the following colors indicates a bio-hazardous waste container? Red Which of the following is required to establish medical necessity on the patient encounter form? Diagnosis code A patient receives an explanation of benefits stating services will not be covered because out-of-pocket medical expenses have not been met. The amount owed is defined as which of the following? Deductible Which of the following is the amount the CMAA should submit to the secondary insurance carrier if the encounter balance is $360 and the patient has two plans with an 80/20 split? $72 Which of the following is the purpose of a matrix? To indicate when a provider is unavailable to treat patients. When a provider requests a patient to have a diagnostic test at a hospital, which of the following actions should the CMAA take? Schedule the test with the hospital. A patient who has Medicare and had a physical examination 10 months ago calls to schedule another physical within the week. Which of the following actions is appropriate for the CMAA to take? Explain that the physical cannot be scheduled for another two months. A CMAA is reviewing the release form of a patient who is a dependent minor. The assistant should ensure that who of the following signed the release form? The legal custodian Before adding medical records to a patients chart, the CMAA should take which of the following actions? Ensure the provider has initialed reports. Based on HIPAA guidelines, a CMAA should take which of the following safeguards when leaving a workstation? Lock the computer. Which of the following abbreviations is a type of insurance plan? POS Which of the following is a primary reason for a CMAA to document no-shows and cancellations within a less than 24 hour notice? To maintain scheduling integrity. A patient presents to the providers office with flu-like symptoms. Which of the following actions should the CMAA take first? Move the patient to an isolated location. Providers should use which of the following when a procedure is excluded from the Medicare fee schedule? Advance Beneficiary Notice (ABN) Obtaining vital signs against a patients will is an example of which of the following offenses? Battery Prior to a patient leaving the office, she is asked to pay 10% of a $100 office visit. Which of the following best describes tis fee? Copay A provider prescribes an EKG fr a patient who has a rapid heart rate. Which of the following should be recorded as the reason for the EKG? Tachycardia Which of the following is a disease-causing organism? Pathogen A CMAA receives telepone calls from four patients. Which of the following calls indicates need for immedaite medical attention? A patient who reports difficulty breathing. When a CMAA makes arrangements for a staff member to attend a conference, which of the following is the most important step for keeping the office informed? Distribute the travel itinerary. A CMAA should take which of the following actions when documenting a prescription refill? Date and initial the prescriptions refill in the patients medical record,. Which of the following actions is appropriate for a CMAA to take when providing pre-operative instructions to a patient who is anxious? Allow extra time for the patients to reinforce the instructions. A patient callas with a question about her prescription dosage as it relates to her condition. Which of the following actions is appropriate for the CMAA to take. Take a message for the physician. Which of the the following actions is appropriate for a CMAA to take before scheduling a patient for surgery? Verify the patient's benefits. A provider requests a CMAA to schedule an electroencephalogram for a patient. Which of the following statements by the assistant is an appropriate explanation of this procedure to the patient? "This procedure records your brain's electrical activity." Which of the following allows employees to access information regarding workplace safety? Right-to-know law Which of the following is a CMAA's function in the audit process? Maintaining day sheets. A collected specimen needs to be sent to an outside laboratory. Which of the following actions is within the scope of practice of a CMAA? Process the requisition for shipment. A provider is running 30mins behind schedule because of an early morning emergency. Which of the following actions should the CMAA take maintain effective scheduling in the office? Inform waiting patients that the emergency has caused a delay in the schedule and that they can either wait or reschedule. A patient is identified as a smoker in her medical record and requests a medical record amendment due to her cessation of smoking 15 years earlier. Which of the following section's of the Patient's Bill of Rights is the patient exercising? Confidentiality of Health Information After opening a report from a patient's previous provider, which of the following is the CMAA's next step? Give the report to the patients current provider for review. Which of the following is the purpose of an encounter form? To save time and improve accuracy in data entry. A CMAA instructs a patient to arrive on Monday at 9:00am for cast removal because the provider is only available on Monday mornings for that procedure. What method of scheduling is this? Clustering A CMAA should take what action to be in compliance with OSHA? Participate in training concerning infection control. Which of the following means "swallow"? Phag A patient has a diagnosis for hypertension. Hypertension also means? High Blood Pressure When a CMAA communicates information that contains PHI, which of the following means is appropriate? Letter Microsoft Excel is an example of which of the following types of programs? Spreadsheet Application At which of the following times should the CMAA pull a patients daily chart? The evening before. A provider office receives a re-admittance advice showing a denial code. The CMAA creates a formal written request for review of the rejected claim. The assistant should use which of the following formats? Claim Appeal What is the best way for a CMAA to address collection of co-payment? "How would you like to pay today?" What action is required by a patient when requesting a copy of his medical record? Complete a Record Release Authorization. After deactivating the security system, which task should the CMAA take next when opening the office in the morning? Access the answering service. Which action is appropriate for a CMAA to take when processing incoming mail? Shred unwanted mail. A CMAA is asked to schedule a CXR for a patient, they should make an appointment for which procedure? An X-ray of the chest. A CMAA in a multi-specialty practice is scheduling an appointment for a patient who has an arrythmia. The assistant hould schedule an appointment with which of the following providers? Cardiologist What should be given to the patient at a first visit, required by HIPAA? Notice of Privacy Practice Which party owns the physical copy of the patients medical record? The provider According the the affordable care act (ACA) of 2010, what is the maximum allowable time from the date of service that a claim can be submitted to Medicare? 12 Months Which office procedure is outside of the scope of practice for a CMAA? Signing for a court-order subpoena A patient who used to smoke o a regular basis, no longer smokes. Which abbreviation represents the section of the medical record that must be updated? PHI A patient is seeking a second opinion for an upcoming procedure and has a referral from a provider. When the patient calls to schedule an appointment, what action should the CMAA take in this process? Verify that the patients insurance is accepted by the provider. Which root word means "abdominal wall"? Lapar/o When creating a retention schedule for patient medical records, a CMAA should consult what? State guidelines To which of the following departments should a patient go for a WBC count? Laboratory for a white-blood-cell count. A provider refers a patient to a specialist for carcinoma. The CMAA should schedule an appointment with which of the following? Oncologist Which of the following describes the difference between medicare and medicaid? Medicare (65+) is funded by the federal gov't, Medicaid is funded by federal and state gov'ts. (care for the old, aid to the poor.) Which of the following should a CMAA consult to find the proper method for scheduling an appointment for a particular office? Practice policy manual A patient wants to update his medical record to include a medication sensitivity note that he had previously failed to provide. Which of the following actions should the CMAA take? Make a new entry to update the previous info. When preparing a claim, a CMAA should use which format when entering a DOB? MMDDYYYY A new patient provides a CMAA with her parents medicare card and states that she is a dependent and is eligible to use the card. What action should the assistant take? Explain to the patient that Medicare does not cover dependents. Which is the appropriate action for the CMAA to take when handling a rejected health insurance claim? Verify coding and resubmit the claim for adjudication What letter style is most efficient? Block Who is responsible for obtaining preauthorization for inpatient hospitalization? The provider preforming the procedure Which term refers to the removal of all or part of a or tissue? Lymphadenectomy A new patient leaves the office because the practice does not accept his insurance. Which of the following actions should the CMAA take to prevent this scenario? Verify insurance eligibility prior to scheduling new patients. Which medicare service plan provides outpatient insurance? Part C In which of the following locations should a CMAA store office items such a check books, prescription pads, and access keys? In a locked box. Which of the following forms is used to submit health insurance claims for a providers office? CMS-1500 Which is the best way for a CMAA to greet an established patient who is entering the physicians office for an appointment? "Good Afternoon, Mrs. Johnson." Which of the following describes stream scheduling? A patients appointment is from 0900 to 0915. Prior to an invasive procedure, a patient asks a CMAA about their options that are available. What action should the CMAA take? Advise the patient to ask the provider concerning alternatives. Which of the following information is included in an explanation of benefits (EOB)? Claim adjustments. What should the CMAA do when the patient has an existing workers' compensation case? Obtain the carrier case number. A CMAA is provide a patient with instructions about an upcoming mammogram. What should he/she do to verify their understanding? Ask the patient to restate the instructions. Which section of a patients progress note contains the patients reason for the visit? CC Which is a court order to mandate appearance and produce medical records for a trial? Subpoena duces tecum