Salesforce Business Analyst Certification (Test Questions and correct answers) 100% verified

What's a proven way to help executives understand how new processes or products can enable change? A. Thoroughly describe the system configuration details. B. Keep the conversation strictly focused on what the existing system can do. C. Describe how the system can enable business innovation and help customers. correct answers c. Describe how the system can enable business innovation and help customers. (Framing the discussion around innovation and helping customers is the most likely way to motivate executives to enable change. When a business analyst is creating a journey map, what assumptions are needed to get started? A. Why you're doing it and who you're focusing on B. What the project specifications are and who will use it C. What you want and what the business needs correct answers A. Why you're doing it and who you're focusing on (These assumptions help a BA focus and ensure that the journey map is relevant) What is an effective way for a business analyst to learn about a customer's challenges? A. Review the customer's tax statement from the last 10 years B. Read recent industry reports in trade publications C. Survey brand fans on social media correct answers B. Read recent industry reports in trade publications (The customer's industry challenges may give insight into current and future trends) Salesforce Optimizer correct answers A tool that takes a snapshot of a Salesforce Org and looks for potential problems in the implementation Personas correct answers Fictionalized characters in which primarily demographic characteristics are represented Salesforce Customer 360 correct answers An integrated CRM platform that unites marketing, sales, commerce, service, and IT teams with a single shared customer view Storyboarding correct answers A process for mapping out the connection between a customer's current challenges and goals for the future with realistic next steps To ensure effective collaboration with stakeholders, which technique would help a business analyst maintain their trust? A. Facilitate workshops to gauge priorities B. Be transparent and truthful C. Point out lessons learned and mistakes that should be avoided correct answers B. Be transparent and truthful Why is the scope statement specification the most fundamental deliverable on any project?