When railroad companies thought that users wanted trains rather than transportation and overlooked
the growing challenge of other modes of transportation they were following the selling concept.
True
False
Environmental concerns have been on the decline in the past decade, more government legislation and
the green movement may be the cause of this trend.
True
False
The microenvironment consists of the factors close to the company that affect its ability to service its
customers, such as suppliers, customer markets, competitors, and publics.
True
False
An exchange is the core concept of marketing, whereas a transaction is marketing’s unit of
measurement.
True
False
When backed by buying power, wants become demand.
True
False
De-marketing is a marketing philosophy focused upon product differentiation and positioning.
True
False
Delivering superior customer value and customer satisfaction are the two keys to building lasting
customer relationships.
True
False
When sellers focus on existing needs and lose sight of underlying customer wants, they suffer from
marketing myopia.
True
False
The twofold goal of marketing is to attract new customers by promising superior value and to keep and
grow current customers by delivering satisfaction.
True
False
Smart marketers look beyond the attributes of the products and services they sell. They create brand
experiences for consumers.
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, True
False
Most firms follow the production concept when they force overcapacity.
True
False
Customer-perceived value depends on the product’s perceived performance relative to a buyer’s
expectations.
True
False
Your accounting department must measure revenues and costs to help the marketing department know
how well it is achieving its objectives.
True
False
Marketing management is interested in serving all customers in every way to remain competitive in
today’s markets.
True
False
Most household income is used up in purchasing food, housing, and transportation.
True
False
The simplest definition of modern marketing is managing profitable customer relationships.
True
False
When backed by buying power, needs become demand.
True
False
Smart marketers look beyond attribute of the product and services sell. They create brand experience for
consumers.
True
False
At times become necessary to reduce the demands of some product and services. When the govt. try to
reduce smoking of the tobacco product
True
False
The production concept and product are two philosophies that can lead both to the market myopia.
True
False
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