NATIONAL TEACHERS COLLEGE I
SOGO HOTEL HOUSEKEEPING EMPLOYEE CHALLENGES
ENCOUNTERED IN NEW NORMAL; BASIS IN PLAN OF ACTION
A Tourism Research Paper
Presented to
The Faculty of School of Business
National Teachers College
Prepared by:
Barber, Janella Louisse P.
Go, Jonesse Vhynce R.
Molina, Jeanele P.
Perez, Charmela Laine H.
Romero, Hannah Jane
SY 2021 – 2022
, NATIONAL TEACHERS COLLEGE II
THE NATIONAL TEACHERS COLLEGE
Nepomuceno Street, Quiapo, Manila
SCHOOL OF BUSINESS
HOSPITALITY AND TOURISM MANAGEMENT
SOGO HOTEL HOUSEKEEPING EMPLOYEE CHALLENGES ENCOUNTERED IN NEW
NORMAL; BASIS IN PLAN OF ACTION
Prepared and submitted by
Barber, Janella Louisse P.
Go, Jonesse Vhynce R.
Molina, Jeanele P.
Perez, Charmela Laine H.
Romero, Hannah Jane
In partial fulfillment of the requirements for the degree of Bachelor of
Science in Tourism Management, is recommend for ORAL EXAMINATION.
Prof. Olivia L. Yosa
(Signature over the printed name of the Tourism Research Adviser)
Dr. Jeffrey Estimada
(Signature over printed name of the Tourism Research Professor)
Approved by the Panel on Oral Examination held on
(Signature over printed name of the Chairman of the Panel)
REYNALDO T. YANGA
(Signature over printed name of the panel number) (Signature over printed name of the panel number)
JOVILYN DE LARA DR. VICTORIA ABERGOS
Accepted in partial fulfillment of the requirements for the degree of Bachelor of
Science in Tourism Management.
(Signature over printed name of the panel number)
DR. DAISY H. ESTRADA
, NATIONAL TEACHERS COLLEGE Ill
THE NATIONAL TEACHERS COLLEGE
Nepomuceno Street, Quiapo, Manila
SCHOOL OF BUSINESS
HOSPITALITY AND TOURISM MANAGEMENT
APPROVAL SHEET
TOURISM RESEARCH PROPOSAL
The following Tourism Research Proposal Students:
Barber, Janella Louisse P.
Go, Jonesse Vhynce R.
Molina, Jeanele P.
Perez, Charmela Laine H.
Romero, Hannah Jane
Whose Tourism Research Proposal Entitled: SOGO HOTEL HOUSEKEEPING
EMPLOYEE CHALLENGES ENCOUNTERED IN NEW NORMAL; BASIS OF ACTION
are approved to proceed with the data collection, data processing and
writing up to the Final Tourism Research Paper.
Prof. Olivia L. Yosa
(Signature over the printed name of the Tourism Research Adviser)
Dr. Jeffrey Estimada
(Signature over printed name of the Tourism Research Professor)
(Signature over printed name of the Chairman of the Panel)
REYNALDO T. YANGA
(Signature over printed name of the panel number)
MS. JOVILYN DE LARA
(Signature over printed name of the panel number)
DR. VICTORIA ABERGOS
(Signature over printed name of Dean)
DR. DAISY H. ESTRADA
Important: Students are not allowed to change the approved topic WITHOUT the WRITTEN
approval of the Program Chair, Tourism Research Professor and Tourism Research Adviser
, NATIONAL TEACHERS COLLEGE IV
TABLE OF CONTENTS
TITLE PAGE I
RECOMMENDATION II
TOURISM RESEARCH PANEL
TOURISM RESEARCH APPROVAL SHEET III
LIST OF TABLES IV - V
Chapter 1: THE PROBLEM AND ITS BACKGROUND
Introduction 1-2
Background of the Study 2-6
Statement of the Problem 7-8
Hypothesis 8
Significance of the Study 8 - 10
Scope and Delimitation 10
Operation of Terms 11 – 12
Chapter 2: THE REVIEW OF RELATED LITERATURE AND STUDIES
Foreign Studies 13 - 34
Local Studies 34 - 55
Conceptual Framework 55 - 57
Chapter 3: METHODOLOGY AND PROCEDURE
Research Design 58
Research Locale 59
SOGO HOTEL HOUSEKEEPING EMPLOYEE CHALLENGES
ENCOUNTERED IN NEW NORMAL; BASIS IN PLAN OF ACTION
A Tourism Research Paper
Presented to
The Faculty of School of Business
National Teachers College
Prepared by:
Barber, Janella Louisse P.
Go, Jonesse Vhynce R.
Molina, Jeanele P.
Perez, Charmela Laine H.
Romero, Hannah Jane
SY 2021 – 2022
, NATIONAL TEACHERS COLLEGE II
THE NATIONAL TEACHERS COLLEGE
Nepomuceno Street, Quiapo, Manila
SCHOOL OF BUSINESS
HOSPITALITY AND TOURISM MANAGEMENT
SOGO HOTEL HOUSEKEEPING EMPLOYEE CHALLENGES ENCOUNTERED IN NEW
NORMAL; BASIS IN PLAN OF ACTION
Prepared and submitted by
Barber, Janella Louisse P.
Go, Jonesse Vhynce R.
Molina, Jeanele P.
Perez, Charmela Laine H.
Romero, Hannah Jane
In partial fulfillment of the requirements for the degree of Bachelor of
Science in Tourism Management, is recommend for ORAL EXAMINATION.
Prof. Olivia L. Yosa
(Signature over the printed name of the Tourism Research Adviser)
Dr. Jeffrey Estimada
(Signature over printed name of the Tourism Research Professor)
Approved by the Panel on Oral Examination held on
(Signature over printed name of the Chairman of the Panel)
REYNALDO T. YANGA
(Signature over printed name of the panel number) (Signature over printed name of the panel number)
JOVILYN DE LARA DR. VICTORIA ABERGOS
Accepted in partial fulfillment of the requirements for the degree of Bachelor of
Science in Tourism Management.
(Signature over printed name of the panel number)
DR. DAISY H. ESTRADA
, NATIONAL TEACHERS COLLEGE Ill
THE NATIONAL TEACHERS COLLEGE
Nepomuceno Street, Quiapo, Manila
SCHOOL OF BUSINESS
HOSPITALITY AND TOURISM MANAGEMENT
APPROVAL SHEET
TOURISM RESEARCH PROPOSAL
The following Tourism Research Proposal Students:
Barber, Janella Louisse P.
Go, Jonesse Vhynce R.
Molina, Jeanele P.
Perez, Charmela Laine H.
Romero, Hannah Jane
Whose Tourism Research Proposal Entitled: SOGO HOTEL HOUSEKEEPING
EMPLOYEE CHALLENGES ENCOUNTERED IN NEW NORMAL; BASIS OF ACTION
are approved to proceed with the data collection, data processing and
writing up to the Final Tourism Research Paper.
Prof. Olivia L. Yosa
(Signature over the printed name of the Tourism Research Adviser)
Dr. Jeffrey Estimada
(Signature over printed name of the Tourism Research Professor)
(Signature over printed name of the Chairman of the Panel)
REYNALDO T. YANGA
(Signature over printed name of the panel number)
MS. JOVILYN DE LARA
(Signature over printed name of the panel number)
DR. VICTORIA ABERGOS
(Signature over printed name of Dean)
DR. DAISY H. ESTRADA
Important: Students are not allowed to change the approved topic WITHOUT the WRITTEN
approval of the Program Chair, Tourism Research Professor and Tourism Research Adviser
, NATIONAL TEACHERS COLLEGE IV
TABLE OF CONTENTS
TITLE PAGE I
RECOMMENDATION II
TOURISM RESEARCH PANEL
TOURISM RESEARCH APPROVAL SHEET III
LIST OF TABLES IV - V
Chapter 1: THE PROBLEM AND ITS BACKGROUND
Introduction 1-2
Background of the Study 2-6
Statement of the Problem 7-8
Hypothesis 8
Significance of the Study 8 - 10
Scope and Delimitation 10
Operation of Terms 11 – 12
Chapter 2: THE REVIEW OF RELATED LITERATURE AND STUDIES
Foreign Studies 13 - 34
Local Studies 34 - 55
Conceptual Framework 55 - 57
Chapter 3: METHODOLOGY AND PROCEDURE
Research Design 58
Research Locale 59
