RWST016 Exam Study Guide 2023 with complete solution
Our mainstream products include
ThinkPad & ThinkCentre
The Lenovo Brand Strategy is about being
Unexpected and enabling progress in interesting ways
OR
Formulaic and boring
OR
Working towards an endpoint
NOT
Predictable
What utilities are used to update a Lenovo branded system, after a system board has
been replaced? (select all that apply)
BIOS update
It is important to understand how to provide good customer service because
A customer is not someone to argue with.
Which of the following cable management solutions can be found in desktop systems?
(Select all that apply)
Zip ties
AND
Snap clips
Who provides the shipping container to the customer when a system needs to be
shipped to the service depot?
Retailer
OR
Service technician
OR
Lenovo
NOT
Service provider
Which of the following statements are true about replacing the thermal compound on a
laptop?
Spread the thermal compound until the entire surface is covered.
What question needs to be asked, after determining the component with a problem?
When does the issue occur?
Which of the following is the correct thermal paste to use on Lenovo systems?
Shin-Etsu Microsi X23-7783D
What does PCIe stand for?
Peripheral Component Interconnect Express
Which of these tools would be recommended for use in servicing Lenovo systems?
(Select all that apply)
Spudger
AND
Screw driver
, AND
Tweezers with ESD coating
The Claim Administrator submits a new part claim for same day service through the
Service Portal. Who receives the part once it has been shipped?
The Customer
In the customer service technique, the first E of DEFUSE stands for
Empathize
While talking to the customer, it is important that your tone of voice is
Concerned
Select the correct description of a Customer Replaceable Unit(CRU)?
Replacement parts that are determined to be simple enough for a non-trained person to
remove and replace.
A Hardware Maintenance Manual (HMM) contains information on which of the following
topics?
Hardware removal and replacement
Where is RAM installed?
Memory sockets on Motherboard
What can you do to ensure that you do not forget how the cables are installed before
you service a system?
Take a photograph
Which of the following systems may have an LCD panel that includes multiple parts
combined into a single component? (Select all that apply)
Touch screen All-in-One
OR
Tablet
OR
Touch screen laptop
NOT
Non-touch screen laptop
You would run UEFI bootable diagnostics when
You have a UEFI-enabled system
What is the first step in problem determination?
Identify the Problem
What is the most common type of storage drive?
Hard Disk Drive
When replacing a memory module you should never touch...
The memory module contacts
You would run UEFI bootable diagnostics when
You have a ThinkPad with a blue screen error
The IdeaPad portfolio comprises of
Standard, thin and light, and gaming notebooks
We are creators of technology that stands out by being
Unexpected
Which of the following must be used to update the serial number and machine type
model number after the system board has been replaced?
Maintenance Utility or BIOS Update Utility
Our mainstream products include
ThinkPad & ThinkCentre
The Lenovo Brand Strategy is about being
Unexpected and enabling progress in interesting ways
OR
Formulaic and boring
OR
Working towards an endpoint
NOT
Predictable
What utilities are used to update a Lenovo branded system, after a system board has
been replaced? (select all that apply)
BIOS update
It is important to understand how to provide good customer service because
A customer is not someone to argue with.
Which of the following cable management solutions can be found in desktop systems?
(Select all that apply)
Zip ties
AND
Snap clips
Who provides the shipping container to the customer when a system needs to be
shipped to the service depot?
Retailer
OR
Service technician
OR
Lenovo
NOT
Service provider
Which of the following statements are true about replacing the thermal compound on a
laptop?
Spread the thermal compound until the entire surface is covered.
What question needs to be asked, after determining the component with a problem?
When does the issue occur?
Which of the following is the correct thermal paste to use on Lenovo systems?
Shin-Etsu Microsi X23-7783D
What does PCIe stand for?
Peripheral Component Interconnect Express
Which of these tools would be recommended for use in servicing Lenovo systems?
(Select all that apply)
Spudger
AND
Screw driver
, AND
Tweezers with ESD coating
The Claim Administrator submits a new part claim for same day service through the
Service Portal. Who receives the part once it has been shipped?
The Customer
In the customer service technique, the first E of DEFUSE stands for
Empathize
While talking to the customer, it is important that your tone of voice is
Concerned
Select the correct description of a Customer Replaceable Unit(CRU)?
Replacement parts that are determined to be simple enough for a non-trained person to
remove and replace.
A Hardware Maintenance Manual (HMM) contains information on which of the following
topics?
Hardware removal and replacement
Where is RAM installed?
Memory sockets on Motherboard
What can you do to ensure that you do not forget how the cables are installed before
you service a system?
Take a photograph
Which of the following systems may have an LCD panel that includes multiple parts
combined into a single component? (Select all that apply)
Touch screen All-in-One
OR
Tablet
OR
Touch screen laptop
NOT
Non-touch screen laptop
You would run UEFI bootable diagnostics when
You have a UEFI-enabled system
What is the first step in problem determination?
Identify the Problem
What is the most common type of storage drive?
Hard Disk Drive
When replacing a memory module you should never touch...
The memory module contacts
You would run UEFI bootable diagnostics when
You have a ThinkPad with a blue screen error
The IdeaPad portfolio comprises of
Standard, thin and light, and gaming notebooks
We are creators of technology that stands out by being
Unexpected
Which of the following must be used to update the serial number and machine type
model number after the system board has been replaced?
Maintenance Utility or BIOS Update Utility
